The Product Manager will also be key to how we constantly improve and iterate on our capabilities, serving as a key bridge - listening to our users - to help our teams iterate, test, and learn. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results. Responsibilities: Interacting with customers across the Blue Box, primarily within the Commercial and Merchant Sales and Account Development organizations, to identify needs, opportunities, and gaps, and solve problems; Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations; Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., leads generated and worked, opportunities closed, user satisfaction; Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment; Partner with cross functional teams to ensure training and readiness is in place prior to launch; Continually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction; Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the Salesforce.com platform; Defining and continually refining feature priority with business leaders; Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria; Prioritizes and maintains the sprint backlog for his or her products, balancing the requirements of customers and stakeholders; Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog; and Establishing the product s goals and reviewing success metrics to achieve success. Qualifications : A successful candidate will have: A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset; Passion for learning how complex systems and processes work, and how to make them better; Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment; High degree of organization, individual initiative and personal accountability; Experience with agile and scrum software development methodologies desired; Prior experience Salesforce.com CRM tool a plus; Prior experience developing or enhancing CRM or other business technology platforms preferred; 5+ years of experience in Product Management and/or Product Development preferred; and Bachelors degree required; Bachelors (or comparable experience) in Business, Engineering, Computer Science, Economics or Marketing is highly preferred. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

US Expansions and Maintenance Team supports Client Level Maintenance and Expansion of Existing Corporate Client Hierarchies. The key responsibilities of this position include the following: Managing and processing Existing Commercial Client Expansions and Maintenance, based out of US. Liaise with ADMs and various internal teams to obtain missing information on client requests. Performing appropriate checks against incoming Corporate Client Requests ensuring that AXP meets its Regulatory, Risk, AML and due diligence requirements. Manage the end to end journey of a commercial setup, including Data Files Implementations and Maintenance, Organization Unit - Business Unit Setup, etc. Other Departmental and Administrative work, including workflow management for other teams. Maintain acceptable performance standards, including effectiveness, efficiency and quality Consulting account managers for insights and recommendations. Project Manage the implementation of Corporate Client Program and Global expense reports, in coordination with Account Development/Client Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client s technologies and project team. This requires the successful candidate to be able to provide Consultation to corporate clients on program build, data configuration and transmission procedures and protocols Driving innovation and change by identifying trends and flagging opportunities for better customer experience Consulting account managers for insights and recommendations Hours of Operations ability to work in flexible shifts In a 24*5 Hour environment Graduate with minimum 2 years of analytical experience in a Customer Servicing environment. Prior experience in (MS Office Power Point, Excel, Access). Data Interpretation, visualization and reporting Stakeholder / Client Management. Excellent communication skills both verbal and written. Proven ability to learn new skills in a corporate environment basic accountancy background is an added advantage. Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision A team player should possess the skills to work and support team members. The incumbent should have a performance rating of G3L3 or better in the last review Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We re looking for a Site Reliability/Application Support Engineers/Run Time Engineers (SRE/AS) responsible for web/servicing application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance. This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications. The Senior Service Assurance Engineer II role is a hands-on Senior Architect Level position supporting American Express Run Time Engineering and Application Support part of Site Reliability Engineering organization. What you will be doing: Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the production infrastructure Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering Work with Technology teams to resolve major incidents Continuously improve automated remediation tasks to ensure the highest levels of availability Qualifications: BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 8+ years of work experience in DevOps/SRE (web applications) Development or support of Java/J2EE/REACT JS applications, and Node applications Good understanding of automation implementations related to observability, reliability, and Self-servicing Hands on experience with frameworks - Spring Boot, Vertex, NodeJS Experience in designing mission critical highly available enterprise applications Hand on experience with performance testing and Java applications tuning Experience managing relational and NoSQL databases such as DB2, Postgres, Mongo, Couchbase, Cassandra etc. Strong knowledge of Linux internals and experience managing Linux systems in high traffic environments Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment Experience with Splunk and/or ELK Good understanding of cloud technologies - Kubernetes, OpenShift, Docker etc. Good understand of GraphQL Query and resolver Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage Monitoring and analyzing PMI data Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc. Understanding of using Agile Practices in Operations teams Experience in handling DDoS/BOT attack and different security remediations Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs) Hands on experience on configuring Splunk, Grafana dashboards, ElastAlerts etc. Working experience on network rules creation, load balancer configurations, network packet analysis On call / 24*7 support required Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc. Certificate Management automation - Message signing, SSL, etc. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

As a Staff Engineer, you will be a hands-on engineer building highly available and scalable distributed system on the cloud that supports the companys long-term strategy and vision. Your primary responsibility is design and develop our next generation distributed transaction platform supporting Amex card transactions. Staff Engineers in American Express is an individual contributor role and is at the same level as a Director of Engineering. Key Initiatives: Card Transaction Engine and Transaction Routing Payment Tokenization and API platform Platform Engineering and Foundational Capabilities of distributed systems High Availability, Resiliency and Performance Engineering on Cloud Local Processing and Regulatory initiatives Responsibilities Include: You will be responsible for design and building key components of a distributed real-time transaction engine, and payment processing business logic including APIs and payment tokenization by leveraging these components You will be responsible for designing and implementing local processing and other regulatory driven projects within the Payment Network and associated systems Build high level design as well as detailed design of complex subsystems with emphasis in high availability and low latency. Working with developers in day to day activities and helping in review of design, coding and the SDLC tasks. Build POCs to experiment new technologies, databases and other application infrastructure. You will constantly purse and learn industry leading/innovative technologies and solutions. Be acutely aware of enabling technologies and open-source products to build low latency distributed systems. Lead a culture of innovation and experimentation, engage in fun and outcome-oriented culture, and always be ready to try new concepts without fear of failure. Collaborate with peer technology and product teams across different locations. Qualifications: You have Computer Science / Information Systems degree, or equivalent with at-least 8+ years of work experience. Strong implementation experience using languages like GoLang or Java. Keen understanding of how to build highly performance systems with such languages. Hands on experience in building distributed micro-service systems, experience with Service Mesh products/frameworks like such as Envoy, Linkerd, Istio, gRPC/ProtoBuf; Distributed System Management/tracing and monitoring such as Zipkin/Jaeger, ELK Stack, Prometheus Have experience in designing and building Cloud native applications. Experience in cloud platforms like Docker, Kubernetes, OpenShift are a plus. Experience in using NoSQL databases and distributed messaging systems such as Redis, Kafka, Couchbase, Cassandra in the context of low latency and high transaction volume systems. Have built and delivered large scale enterprise systems/products. Implemented critical aspects of the such systems and have supported such applications in production as SAS service. Keen awareness of concerns in massively distributed systems and effective solutions. Experience working in DevOps teams and Scrums. Ability to learn and deep dive into new technology and business domains, question status quo and think outside of the box. Have excellent written and verbal communications skills. Create and deliver effective presentations to Senior Leadership. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You are an enthusiastic engineering leader with expertise and interest in ServiceNow and AuditBoard. You can inspire engineering teams to implement a maintainable and efficiently operational Integrated Risk Management platform within the ServiceNow and AuditBoard ecosystems and integrate seamlessly with other American Express components in the Google Cloud Platform. Beyond engineering focused talents, you enjoy improving cross team cohesion, federated decision making, and mentoring for precise communication and agreement. Responsibilities: Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform. Define the architecture and infrastructure for ServiceNow platform Implement and Integrate the platform with American Express internal capabilities Coordinate and collaborate with multi-functional teams (authentication, infrastructure, data, etc) for operational aspects of ServiceNow. Establish upstream and downstream integrations using ServiceNow Integration Hub Platform support, maintain observability metrics, resiliency and business continuity Data management, storage and data protection Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment All stages of the software delivery life cycle for the ServiceNow platform Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform Stay ahead of the vendor releases and take the ServiceNow IRM platform through patching and upgrade cycles Influence the product roadmap of ServiceNow to enable important platform level features Mentor, Coach, and Inspire engineers Advocate for ServiceNow standard process to American Express partners Required: Bachelor s degree or equivalent experience in computer science, or a related field - advanced degree preferred. 10+ years of technology leadership in a highly regulated environment Significant experience of delivery of complicated Governance, Risk and Compliance platforms Experience with ServiceNow IRM offerings Familiarity with AuditBoard Excellent knowledge of Common Service Data Model (CSDM 4.0) and ServiceNow Configuration Management Database (CMDB) structure Beneficial Experience : Archer Google Cloud Platform US Regulated Financial Services experience Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

- The Infrastructure Engineer is responsible for the technical direction of Network Platforms within a portfolio, providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value. - Plays an integral role in building and enhancing the network infrastructure required to support the platform(s) or set of applications in terms of robustness, scalability, availability and efficiency. - Works with Technical and Business Architects to ensure developments support the business and IT strategic plan. - Performs as a high-level, Technical SME (subject matter expert) for the Global Network Infrastructure at American Express - Has strong troubleshooting skills to resolve high-severity, business-impacting outages and incidents - Has responsibility for the technical direction of the platform(s)/applications within the supported portfolio - Works with architecture consultants to ensure Infrastructure build aligns to business and IT strategy - Partners with the American Express Technology architecture teams in determining a practical adaptation of enterprise standards through informal feedback sessions - Coaches and mentors less experienced colleagues as required - Participates in relevant network communities - Works with the Directors of Business and Technical Architecture to identify technical solutions and business process improvements in support of the business and IT strategic direction - Manages (monitors and addresses) third party work in terms of quality and adherence to standards - Ensures accurate asset information is recorded/documented for the platform/application supported - Expert level knowledge in networking protocols like TCP/IP, OSPF, and BGP is required - Expert level knowledge in switching technologies like Spanning tree, Port Channels, VPCs, Ethernet is required - Expert level knowledge in packet capture analysis - Expert level Knowledge of Application Delivery Controllers / Load Balancers and Global Traffic Managers such as F5 - - Experience with networking platforms like Cisco IOS, IOS-XE, ASR, Nexus OS, Catalyst Switches, Arista EOS, Cumulus, Viptela vEdge/vManage, Aruba Wireless, Riverbed Steelhead and Interceptors, Cisco WAAS and AppNavs, Palo Alto Firewalls, Cisco ASA VPNs - Experience in network automation using Python, Ansible, Puppet, etc., Netmiko, Rest API, JSON/XML - Experience in web frameworks (Django or Flask preferred) - Experience in Linux systems administration - Minimum Qualifications 3+ years engineering experience in a global Data Centre environment in the IT industry. Bachelor s Degree in Computer Science, Computer Science Engineering, or significant experience Experience with design and implementation of Data Centre Network Infrastructure. Experience with Software-Defined Networking, Data Center Fabrics, Cisco ACI, NSX-T, MP-BGP eVPN and VXLAN, SD-WAN, GWAN MPLS-VPNs, Data Center Interconnects, Internet Edge POPs, Campus Networks, and Wireless Networks Experience in network automation using Python, Ansible, Puppet, etc., Netmiko, Rest API, JSON/XML Experience with in depth problem solving, analytical analysis, reporting and presentation to senior leaders and key partners Ability to lead, influence and drive vendor direction to deliver innovated solutions that are advantageous to American Express Tried outstanding personal integrity and ability to build trust and collaborate across an organization Ability to communicate verbally and in written and various media with many different consumers and partners. Strong critical thinking and decision-making skills Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

We are building a banking platform that enables teams to create products at scale and powers digital channels to deliver compelling experiences in a dramatically faster fashion . We look primarily for people who are passionate about solving business problems through innovation and engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. We welcome diverse perspectives and people who are not afraid to challenge assumptions. Our mission is to accelerate the pace of financial innovation and build new financial products for American Express. Our platform streamlines the process of launching and iterating financial products. Responsibilities: Develops and tests software, including ongoing refactoring of code & drives continuous improvement in code structure & quality. Functions as a core member of an Agile team driving User story analysis & elaboration, design and development of software applications, testing & builds automation tools. Designs, codes, tests, maintains , and documents data applications. Takes part in reviews of own work and reviews of colleagues work. Defines test conditions based on the requirements and specifications provided. Partner with the product teams to understand business data requirements, identify data needs and data sources to create data architecture Documents data requirements / data stories and maintains data models to ensure flawless integration into existing data architectures Leads multiple tasks effectively - progresses work in parallel Adapts to change quickly and easily Handles problems and acts on own initiative without being prompted Qualifications: Must have demonstrated proficiency and experience in the following tools and technologies: Python Object Oriented Programming Python Built in libraries: JSON, Base64, logging, os , etc. Python: Poetry and dependency management Asynchronous Reactive Micro services utilizing Fast API Firm foundational understanding of Distributed Storage and Distributed Compute Py spark framework: DataFrames (Aggregation, Windowing techniques), Spark SQL Cornerstone Data Ingestion Process, Cornerstone Business Metadata management , Interactive Analytics using YellowBrick , Hyperdrive JSON schema development , CStreams Realtime event ingestion pipeline using Kafka, Event Engine Management Test Driven Development Must have Banking Domain Knowledge: Money Movement, Zelle, ACH, Intraday Working Knowledge of following tools and technologies: Data Governance Toolset: Collibra, Manta REST APIs Specifications using Swagger Development Tool Central, XLR, Jenkins Docker Image creatio n, Containers, PODs Hydra Cloud Deployment and Troubleshooting Logging using Amex Enterprise Logging Framework Analytica l and problem-solving skills Technical fluency - ability to clearly describe tradeoffs to technical and non- technical audiences alike to help support product decisions. Highly organized with strong prioritization skills and outstanding written and verbal communication - you are great at research and documenting your learnings. A bachelors degree . Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Collaborates with leadership across multiple teams to define solution requirements and technical implementation Engineering & Architecture Demonstrate technical expertise to help team members overcome technical problems Solves technical problems outside of day-to-day responsibilities Preferred Qualifications Bachelor s degree in computer science, computer science engineering, or related experience required, advanced degree 6+ years of software development/testing experience in a professional environment and/or comparable experience Experience with different types of testing, including unit, integration, system, regression, performance, and security testing Hands-on expertise with application design, software development and automated testing Hands on knowledge of Java programming and its various frameworks and tools, such as JUnit, Selenium, and Maven. Ability to design and implement automation frameworks using Java and tools like Selenium, Appium, or other relevant frameworks Demonstrated experience in Agile development, application design, software development, and testing Experience with continuous integration/deployment (Jenkins, Maven, XLR, Mockito, SOAPUI, JMeter, OpenShift). Ability to effectively communicate to internal and external business partners on architecture and solution design We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

This team sits at the heart of our broader analytics team, enabling performance visibility, campaign optimization, and executive decision-making through outstanding reporting, experiment and insight delivery. You will drive the modernization of our analytics tooling and processes, making measurement more real-time, self-service, and decision ready. This is a high-impact, strategic role at the intersection of business and media analytics, with opportunities to influence product development and scale a high performing team in one of our fastest growing regions. Core to this is stakeholder management, clear communication, and data-drive perspectives. Ideal candidates will have analytics or measurements reporting backgrounds, experience directly working with advertising or transaction data. Key Responsibilities Lead the design and delivery of end-to-end measurement frameworks for digital media and card-linked offer (AmEx Offers) campaigns. Establish standardized KPIs, benchmarks and report templates to support performance supervising across verticals and formats Lead the evolution of campaign reporting dashboards, making insights more accessible, scalable, and automation friendly. Identify and remove friction in the analytics delivery lifecycle, growing the speed and consistency of reporting outputs Champion the use of modular templates, reusable code, and automation to reduce redundant work across the analytical team (leveraging GitHub repository) Partner with AODM product teams to help provide recommendations to improve data pipelines, campaign tagging, and data quality controls Work closely with Business Development, Customer Success and product teams to ensure measurement insights are timely, relevant, and actionable to support forecasting. Lead and grow a high-performing team of analysts and reporting specialists. Develop a culture of efficiency, accuracy, and continuous improvement across all analytics deliverables. Minimum Qualifications 8+ years in media analytics, reporting, or performance measurement - ideally in ad tech, martech, or digital media. Strong solid understanding of digital media KPIs, CLO campaign dynamics, and marketing measurement techniques. Fluency in SQL and proficiency in Python; experience with BI Tools (e.g. Tableau & Power BI) Strong leadership skills and experience leading a high-output analytics or insights team Excellent communication and stakeholder management abilities. Self-starter, ability to drive insights from the data, provide actionable steps and drive results. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

This team working on creating products for enhancing marketing targeting and eligibility capabilities that drive American Express marketing campaigns . Being part of the team, you will get numerous opportunities to utilize and learn bigdata and GCP cloud technologies. Job Responsibilities: R esponsible for delivering the features or software functionality independently and reliably . Develop t echnical d esign documentation . Functions as core member of an agile team by contributing to software builds through consistent development practices with respect to tools, common components, and documentation. Participate in code reviews and automated testing . Helps other junior members of the team deliver. Demonstrates analytical thinking - recommends improvements , best practices and conducts experiments to prove/disprove them Provides continuous support for ongoing application availability. Learns, understands, participates fully in all team ceremonies, including work breakdown, estimation, and retrospectives . Willingness to learn new technologies and exploit them to their optimal potential, including substantiated ability to innovate and take pride in quickly deploying working software. High energy demonstrated , willingness to learn new technologies and takes pride in how fast they develop working software. Minimum Qualifications: Bachelors Degree Computer Science with 5 + years of overall software design and development experience . Experience with SQL, Adobe (AEP, CDP & AJO), React, CI/CD, Cucumber, Selenium Able to design reusable components and modules Familiarity with cloud platforms, ideally Google Cloud Platform (GCP) Working knowledge of data storage solutions like Big Query or Cloud SQL and data engineering tools like AirFlow or Cloud Workflows. Familiar ity with Agile or other rapid application development methods . Hands on experience with one or more programming language s ( JavaScript, Java, P ython, Scala). Knowledge o f various Shell Scripting tools Strong communication and analytical skills including effective presentation skills . Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

This B28 role will manage accounting and reconciliation of B/sheet accounts for merchant process. This role will also be responsible to perform other critical activities like, Daily balancing, Month on Month trend analysis to identify any anomaly in general ledgers, manage queries from key stakeholders, and support ongoing/upcoming business and technology initiatives like Project Rainbow, Project ORBIT, Project Aquarium etc. Colleague will be responsible for maintaing financial integrity of all merchant processes. Ability to drive self and team goals with continuous focus on process improvement. Demonstrated effective thought leadership skills and creativity, as well as strong analytical skills. Ensure operational resilience through knowledge retention and building back-ups in the team. Be able to proactively highlight, communicate and mitigate risks. Ability to communicate effectively with senior leaders across the organization and build relationships. Be able to contribute to the team strategy and long-term plans. Ability to manage multiple projects to support enterprise goals. Ensuring financial integrity by reviewing financial information and resolving for any aberration in the financials Effectively coordinate with technology for development / automation opportunities Minimum Qualifications B.com with 2-4 years or MBA/post grad with 0-2 years of work experience US GAAP knowledge and Audit experience is a plus. Knowledge of Excel, PowerPoint, BI and other data applications like Cornerstone, Essbase, Oracle etc. Preferred Qualifications Well-developed analytical skills, ability to understand the linkages to processes. Demonstrated Accounting expertise. Ability to think innovatively and to pursue ideas with conviction. Excellent team player with strong Inter-Personal skills and communication skills Demonstrate leadership skills needed to create, develop and communicate with diverse work force. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and capabilities to enable continuous delivery - building, provisioning, and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As an Engineer, your primary responsibility will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools. We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your US and India leaders and peers to deliver a Follow the Sun capability that is best in class in Quality and Capability at a cost-effective price point. Responsibilities: This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly hydrogenous environment. You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected). Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform. Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution. Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations Minimum Qualifications Overall 6+ years of industry experience with 4-5 Years of relevant experience 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building complex infrastructure. 3+ years of Strong hands-on deployment and troubleshooting expertise experience working with private cloud ( OpenShift, Kubernetes, Docker) Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers) Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD) In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering. Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.) At least medium level expertise in one of following: Python/ shell scripting Golang and Rest API Preferred Qualifications Splunk ELK Node.js Java, JBoss, WAS Ansible Puppet Cloud management and administration Continuous delivery experience/DevOps/Agile Other skills Proven diagnostic, troubleshooting, and service restoration skills. Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations. Metrics management Outstanding written and verbal communication skills Bachelor s degree in computer science, Computer Engineering, or equivalent work experience Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

The enterprise public cloud automation team is responsible for developing automation related to public cloud infrastructure provisioning and lifecycle. The team ensures best in class developer experience and quicker time to market for application development teams. We are looking for skilled Go Lang developer to join our engineering team. The ideal candidate should have strong problem solving and communication skills. Minimum Qualifications: Bachelors degree in Computer Science Engineering or equivalent 4+ years of hands on application development Preferred Qualifications: Strong Go Lang programming skills Good AWS, Azure and Terraform skills Good Kubernetes and CI/CD knowledge Strong problem solving skills Strong communication skills Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. How will you make an impact in this role? The Digital Data Strategy Team within the broader EDEA (Enterprise Digital Experimentation & Analytics) in EDDS supports all other EDEA VP teams and product & marketing partner teams with data strategy, automation & insights and creates and manages automated insight packs and multiple derived data layers. The team partners with Technology to enable end to end MIS Automation, ODL(Organized Data Layer) creation, drives process automation, optimization, Data & MIS Quality in an efficient manner. The team also supports strategic Data & Platform initiatives. This role will report to the Manager Digital Data Strategy, EDEA and will be based in Gurgaon. The candidate will be responsible for delivery of high impactful data and automated insights products to enable other analytics partners, marketing partners and product owners to optimize across our platform, demand generation, acquisition and membership experience domains. Your responsibilities include: Elevate Data Intelligence: Set vision for Intuitive, integrated and intelligent frameworks to enable smart Insights. Discover new sources of information for strong enrichment of business applications. Modernization: Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities and drive strategic change in tools & capabilities. Develop roadmap to transition our analytical and production usecases to the cloud platform and develop next generation MIS products through modern full stack BI tools & enable self-serve analytics Define digital data strategy vision as the business owner of digital analytics data & partner to achieve the vision of Data as a Service to enable Unified, Scalable & Secure data assets for business applications Strong understanding of key drivers & dynamics of Digital Data, Data Architecture & Design, Data Linkage & Usages. In depth knowledge of platforms like Big Data/Cornerstone, Lumi/Google Cloud Platform, Data Ingestion and Organized Data Layers. Being abreast of the latest industry & enterprise wide data governance, data quality practices, privacy policies and engrain the same in all data products & capabilities and be a guiding light for broader team. Partner and collaborate with multiple partners, agency & colleagues to develop Capabilities that will help in maximizing demand generation program ROI. Minimum Qualifications 1-3 years with relevant experience in the Automation, Data Product Management/Data Strategy with adequate data quality, economies of scale and process governance Proven thought leadership, Solid project management skills, strong communication, collaboration, relationship and conflict management skills Bachelors or Master s degree in Engineering/Management Knowledge of Big Data oriented tools (e.g. Big query, Hive, SQL, Python/R, PySpark); Advanced Excel/VBA and PowerPoint; Experience of managing complex processes and integration with upstream and downstream systems/processes. Hands on experience on visualization tools like Tableau, Power BI, Sisense etc. Preferred Qualifications Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to leaders/partners in a succinct and concise manner. Strong understanding of internal platforms like Big Data/Cornerstone, Lumi/Google Cloud Platform. Knowledge of Agile tools and methodologies Enterprise Leadership Behaviors: Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. How will you make an impact in this role? American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative digital and servicing products at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business-critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. Responsibilities: Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools Own all technical aspects of software development (architecture, design and development of systems) for assigned application. Perform hands-on software development, typically spending about 50% of time writing code, API specs, doing proof of concepts, conducting code reviews and testing in ongoing sprints Drive consistent development practices - tools and common component Develop deep understanding of tie-ins with other systems and platforms within the supported domain Work with technical product managers contributing to blueprints, and assisting with annual planning of feature sets Identify opportunities for adopting new technology to solve existing needs and predicting future challenges Effectively communicate to internal and external business partners on solution design Mentor engineers Functional Skills Strong analytical & strategic thinking skills. Bring in Innovations. Ability to interpret technical /business objectives and challenges Porting/Software Configuration Agile Methodologies Software development/ testing Object oriented analysis and design across multiple platform Designing High Availability applications Minimum Qualifications Bachelor s degree in computer science, Computer Science Engineering, or related field required; advanced degree is preferred. Preferred Qualifications Significant hands-on experience in application architecture / design, software development, and testing, preferably in an Agile environment within a professional environment. Minimum 10 years of proven experience using Java, React, Vert.x, Python, Spring, Spark, Postgres, Ignite, Restful APIs, Redis, Kafka, Cloud technologies(Azure / AWS / GCP) Strong engineering and professional leadership skills. Demonstrated ability to lead, partner, and collaborate multi-functionally across many engineering teams. Experience in conversational interfaces, chatbots, machine learning, deep learning and data analytics Automation Experience is a Plus Knowledge on Gen-AI and LLM based models is a plus. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: Finance is a collaborative team, playing a key role in advising all areas of the business. We have a strategic seat at the table and our unique insights are valued in a highly competitive marketplace and increasingly complex global regulatory environment. This team collaborates globally to deliver expert accounting, reporting & advisory services, and financial risk control & governance, while supporting business growth & protecting shareholder value. Responsibilities: Responsible for managing monthly accounting for various legal entities ensuring monthly journal entry (MJE) protocol to meet compliance, completeness & accuracy standards. Responsible for compliance with internal service level agreements (SLA), guidelines and accounting policies and regulatory requirements of the process End to end ownership of key enterprise financial processes like Merchant Withholding Tax, Staff Group accounting Deploy internal accounting & external reporting implications of new & amended accounting standards Real Time Analysis of Legal Entity Results, identification of anomalies during close leading up to results submission to Street Support / participate in standardization, automation and continuous improvement initiatives as well as other business partner initiatives Maintain high accuracy and productivity standards Awareness of the AXP Legal and alternate hierarchies, accounting close governance & consolidations Maintain close contact with customer / business partners and other interface groups to ensure a smooth service delivery Stakeholder relationship management Ensure controls & compliance with prevailing policies & procedures such as SOX, Process Risk Self Assessment (PRSA), etc. Ensure that all deadlines are continually met and adequate controls are maintained over the processes to ensure integrity of the information Ability to work across multiple time zones Leading accounting & reporting financial processes as per the aligned SLA s for creation of complete & accurate financial statements Critical Factors to Success (Outcome Driven): Business Outcomes: Own & maintain financial/data integrity while managing end-to-end global accounting processes Stay relevant to the business/functional requirements Pro-actively develop meaningful data insights/trends to enable finance decision support to our customer s/business partners for more effective planning & forecasting activities. Understand & leverage intelligent automation technologies to generate use cases within the team & create opportunities to support the automation team to get that implemented . Ensure first pass yield Leadership Outcomes: Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world s best customer experiences every day Skills/Capabilities: Functional Strong understanding of end-to-end AR/AP process flow, accounting & reconciliation Basic understanding of reporting Ability to connect accounting & reporting Understanding of financial consolidation process Understanding of operational, SOX & other related control framework compliance Ability to research & embed relevant best practices Preferred: Techno finance skills Technical Awareness of US GAAP/Local GAAP/IFRS (Accounting knowledge) Analytical skills with the ability to undertake cause effect analysis Knowledge of financial systems Preferred: Basic understanding & appreciation of automation capabilities Understanding of business products Platforms Advanced MS office suits such as Excel, Word, Power point Preferred: Ability to use analytical tools for financial systems such as Oracle, IRIS, OBIEE, Essbase, Hyperion Financial Reporting (HFR), etc. Behavioral: Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Compliance Language Academic Background: Graduate / Post-Graduate in Commerce with 2-5 years of relevant experience Past Experience: 2-5 years of past experience in financial accounting domain with knowledge of Oracle/ERP, card business model. Strong English Language skills (both written and verbal) We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Responsibilities: Relationship Management with RBI and the industry Build strong relationships with various RBI departments (DOS, DPSS, DOR, CSITE and others) to understand RBI expectations of AEBC India and provide guidance to internal stakeholders Participate in and representing the views of AEBC India in regulatory and industry forums, councils and associations Build relationships with Compliance officers of other banks in India, local and foreign, to help benchmark AEBC s compliance strategy Leverage industry knowledge to provide guidance to AEBC India regarding its proposals, communications to be sent to the regulators Coordinate RBI audits / exams to ensure the exam is well managed and any regulatory findings are closed to the RBI s satisfaction Regulatory Change Management Analyze impacts of proposed regulation to AEBC based on knowledge of RBI s regulatory expectations. Provide input to AEBC s responses in the form of proposals or position papers. Provide guidance to internal stakeholders on interpretation of regulations and guidelines issued by various regulators Provide guidance and support to business team in development of controls for new product/service projects Regulatory Risk Assessment Leveraging external information to identify key regulatory risks for AEBC India based on the status of its internal control environment Governance Participating in governance and risk committee meetings to inform them of the Compliance Risks facing AEBC Provide compliance perspective on AEBCs policies and procedures Contribute to Compliance Assessment of quarterly and annual Control & Compliance Rating of AEBC Purpose of the role: Develop and maintain an effective compliance program consistent with local markets requirements Ensure that business activities are aligned to American Express Company compliance program and local regulations in local market Promote and disseminate compliance information, encourage behaviors that integrate compliance values into business practices and continually reinforce personal responsibility for compliance to all staff Implement policies and procedures to achieve compliance at levels consistent with company standards Develop and revise local business procedures in line with relevant company policies and local requirements Develop compliance training program for the market and ensure training program is executed Critical Factors to success: Develop relevant compliance training materials and assist management in promoting staff awareness of compliance requirements, in partnership with the designated compliance champions and training department as appropriate and ensure available resources to support execution Review and monitor (leveraging on subject matter experts and/or other professional, as appropriate) local markets blue box business activities to assess adherence to compliance standards and report deficiencies (gaps reporting) to management for corrective actions Maintain central repository of all legal entity line of business compliance manuals, policies, local legal inventory, and central list of all governing status, regulation, policies and other material related to respective compliance program Performing other duties as assigned Academic Background: Post Graduate degree from a recognized university (MBA/MA Economics/MBL) CAIIB/CA/CS/LLB/LLM/Doctorate or any combination of relevant education and experienceand/or related professional designations/certifications in this field are highly desirable Past Experience: 10+ years work experience as a subject matter expert in Regulatory Compliance within large banks or payment operators Experience in working with regulatory bodies will be an added advantage Technical/Function skills: Strong knowledge of Banking Regulations Act,Prevention of Money Laundering Act and other laws applicable to Commercial Banks and Payment Operators Working knowledge of Bank Secrecy Act, USA Patriot Act, Office of Foreign Assets Control (preferred) Ability to operate multi-nationally with regulators, law enforcement, business partners and Agents Ability to work in a self-directed and remote environment Demonstrated ability to draft clear and professional correspondence and other documents of a legal, compliance and business nature Behavioral skills: Excellent analysis and problem-solving skills Excellent customer service skills and the ability to resolve customer complaints Demonstrated ability to appropriately work with confidential information Ability to facilitate the collection of information through interviews, meetings etc. Ability to articulate and convey complex, conceptual information to various audiences verbally and in writing Proven ability to employ tact and to appropriately adjust communications when interacting with individuals at varying levels Knowledge of Platform: Experience in communicating with regulators and law enforcement agencies Experience in public speaking and making clear and persuasive business presentations Excellent demonstrated organizational skills, including time management, record keeping, selfscheduling, and follow-up Must be a self-starter and be able to act independently Demonstrated ability to handle multiple priorities in a dynamic environment Demonstrated ability to prepare reports / updates for the senior management Strong people Leadership. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Responsibilities: Conduct end-to-end due diligence on Transaction Monitoring alerts, including performing in-depth independent research to thoroughly assess and mitigate risks. Support the team responsible for performing transaction monitoring simulations by providing necessary data, insights, and analysis to enhance system robustness and identify gaps. Develop and continuously refine system rules for Transaction Monitoring to efficiently detect and interpret complex red flag indicators, ensuring proactive risk mitigation. Manage internal and external SLAs for alerts to maintain 100% compliance. Leverage advanced internal tools to track SLAs and establish robust controls for adherence. Gain and apply expertise in investigative tools such as Dow Jones, World-Check, and other relevant platforms to identify and address potential risks comprehensively. Identify, escalate, and resolve risks/issues with urgency, ensuring adherence to compliance timelines and protocols. Collaborate effectively with oversight teams, business partners, and key stakeholders to address identified gaps and implement long-term, sustainable solutions. Conduct Enhanced Due Diligence (EDD) on high-risk customers by leveraging risk categorization frameworks and ensuring detailed reporting. Maintain expertise in sanctions, Politically Exposed Persons (PEP) screening processes, and international compliance requirements to strengthen risk management capabilities. Design and maintain comprehensive dashboards for committees to provide real-time insights into key compliance metrics and emerging risks. Conduct periodic risk assessments to identify emerging threats, develop mitigation strategies, and ensure alignment with regulatory expectations. Provide comprehensive and well-documented audit information to internal and external auditors in a structured and organized manner. Ensure continuous improvement and effectiveness of the Compliance program by fostering a best-in-class compliance culture across the organization. Qualifications, Skills and Experience A strong academic qualification such as CA, MBA, CAMS, or LLB is preferred. Prior experience in AML compliance will be considered an added advantage. Overall 6+ years of experience is required. Sound understanding of global anti-money laundering trends, along with RBI-issued regulations applicable to commercial banks and payment operators, particularly in the context of AML/KYC compliance. Self-motivated, dependable, and adaptable with strong attention to detail. Proven ability to work effectively both independently and within a collaborative team environment. Familiarity with applicable laws, regulations, and enterprise-wide policies. Capable of interpreting and applying them in the context of local compliance standards. Excellent collaborative skills to foster positive working relationships with peers, compliance counterparts, and business stakeholders. Proficient in managing multiple stakeholders and providing timely guidance and support to business partners. Exceptional verbal and written communication abilities, with the capacity to interact effectively with senior management. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, to ensure effective documentation and reporting. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. US Credit Chat Digital Servicing Team, is responsible for handling CM s credit related queries via chat providing world best customer service while ensuring we solve for credit concerns How will you make an impact in this role? Service card members using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend Analyze risk on customer accounts followed by making sound decisions to ensure we become a payer of choice for our card members attaining high customer satisfaction & adherence to Compliance requirements Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat Adaptable & Customer Centric Approach to difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneously Minimum Qualifications: Undergraduate / Graduate with 1-5 years of experience. Relevant experience of servicing customers via Voice or Chat medium, preferably in customer service or Collections industry. Strong interpersonal communication & writing Skills, accompanied by strong comprehension & ability to articulate complex information clearly Typing Speed (25-35 Words/Min). Web navigation ability, can handle basic Troubleshooting Demonstrated ability to work effectively within a team environment as well as independently Ability to deliver result & display Personal Accountability Ability to work in a fast-paced metric driven environment Comfortable working in a Rotational shift 24X7 servicing US market Colleague would be required work in a hybrid model Ability to deliver results & display Personal Accountability Preferred Qualifications: Knowledge of Credit lifecycle is preferable

Function Description: The Network & Acquirer Solutions (NAS) acts on behalf of the Enterprise (agnostic to Issuer and Acquirer) to develop and enable products and capabilities for the American Express Global Network (AEGN). The Network & ATM Settlement Operations Team within NAS, is primarily responsible for enabling funds between American Express (AXP) and GNS Partners or ATM Service Providers, managing the related contractual fees, and resolving ATM billing discrepancies or Disputes. Purpose of the Role The aim of the Settlement Solutions Team is to provide an exceptional service experience to our GNS and ATM Business Partners and to be a Centre of Excellence for settlement solutions related to these internal or external partners. Analyst, Network Settlement Solutions, whose role is to support key Network Settlement processes including performing critical activities related to ATM Network Exception Process whereby the person will be responsible for processing the adjustments within stringent timelines to ensure that the credits for non-dispensed ATM transactions reaches Cardmember on time. The role extensively contributes to ensuring that AXP brand is held in high regards by providing distinct customer experience through seamless processing of ATM Exceptions to Issuers which directly affects Cardmembers. Required to collaborate with the ATM Settlement Operations team based in UK to ensure a seamless One Team Two location strategy. Responsibilities: Drive Transformation and Process Improvements within the process consistently identifying opportunities to improve and drive forward initiatives related to servicing quality, TAT and ATM business In-depth knowledge on the processes related to ATM Follow up with key linkages to deliver on operational expertise, outstanding inputs, Customer Query Management Must be able to meet deadlines to provide quality customer service and ensure business targets are met with the minimum possible exposure Maintain 100% control & compliance matrix for the ATM Settlements Business High levels of Confidence to independently translate matrix relationships Support SOX Testing requirements and Audit requests Support BCP Planning and Testing, participate in any other BCP exercise as per NAS critical BCP plan. Demonstrated ability to make decisions, work well under pressure, meet deadlines, and adapt easily to frequent change. The person should independently be able to handle queries from teams like Controllership, GFO and Audit Groups. Strong Communication Skills, to interact seamlessly with internal and external Customers. Ability to work within a team environment and with diverse team members. Critical Factors to Success: Full time B. Com / Or Specialization in Commerce stream Advanced analytical skills, well organized, able to understand and communicate complex requirements and develop control recommendations. Working knowledge of ATM products, Operations, Services, and platform like Sales Force, MicroStrategy, NDM, GDM would be an added advantage. Get up to speed quickly and gain a good understanding of NSO Business and broad knowledge of ATM Operations. Strong analytical skill with the ability to identify the root cause of problems and have ability to exercise sounds judgment in support of team responsibilities. Proficient communicator with constructive written and verbal communication with a high level of customer focus. Good Teamwork ethic and Drive Results though Collaboration Accuracy levels at a high standard Computer literate (MS Word, Excel) Ability to recognize opportunities for process improvements and proactively drive change forward. Flexible and engaging team member with the ability to adapt to a constantly changing environment. Should have tenured 12 months or more in current role position. Academic Background: Graduates with 0-3 years of relevant work experience in Accounting, Operations Management, Risk and Compliance domain are welcome to apply for the role. Functional Skills/Capabilities: Finance Operations Accounting Analytics Communication Problem Solving Knowledge of Platforms: Salesforce GDM/NDM Power BI/Power Query Share point LUMI Behavioral Skills/Capabilities: Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage Compliance Language Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities