You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. The Acquisition Experience team develops and manages critical platforms and services for new products being launched to support the next generation of customers across market segments. Join us and you could be a core part of this future, running software engineering teams developing against platform vision. American Express is embarking on an exciting digital transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our Technology and Product roadmap. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team! Join Team Amex and lets lead the way together. Job Responsibilities: Adept at DevOps and SecOps practices for consumer facing engineering teams Should be proficient with defining technical architecture/ solution based on problem in hand Identify opportunities for further enhancements and refinements to standards and processes. Fine tune the existing technology with new ideas and optimization opportunities. Should be able to define solution scoping and effort sizing within a cross-functional team Serving as a core member of an Engineering team help and guide the team in end to end delivery Effectively interpreting technical and business objectives and challenges and articulating sound solutions. Provide technical expertise in driving projects from inception to closure Perform code reviews, design reviews and help the team to produce high quality systems. Research: stay informed on technology trends. Qualifications Bachelor s degree in engineering or computer science or equivalent OR master s in computer applications or equivalent Experience supporting Devops asks for systems build using a mix of multiple technologies in React, CSS, JS, Redux, NodeJS, Java, and Pega 7+ years of experience spanning Containerization, virtualization, system administration, Kubernetes, Devsecops, CI/CD infrastructure, Application security Solid understanding of systems design, enhancing automation testing, and improving software reliability and resiliency Strong understanding of deployment strategies, change management, and application monitoring for quality control. Good experience of leading and mentoring mid level engineers and liaising with cross functional stakeholders. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Our Global Commercial Services team is seeking a driven, well-rounded computer science professional to join our growing team. You must be a self-starter! Eager to learn new technology trends, and partner with the business teams to ensure technology changes do not impact our customers. If you are an engineer with a passion for operating things and the desire to understand full stack (business down to infrastructure), and you embrace the instinct to code problems away, then this dynamic role is for you! Roles & Responsibilities Collaborate with product team & technical experts to identify optimal solutions for business requirements. Contribute to analysis, design of software components, and develop software with highest quality Understand & adopt best practices. enterprise guidelines during software development. Identify technical debts in the platform and work with leads & product owner to triage based on criticality. Provide post-implementation production support for applications/services. Guide junior team members in the project during software development. Contribute to CI/CD initiatives like Test Automation, Alerting & Monitoring strategy etc. , Leadership Excellent communication & collaboration skills Willingness to learn/experiment new technologies/tools Minimum Qualifications Experience Bachelor s Degree in related field preferred; proven industry experience. 3-8 years of full stack software development with good hands-on experience across all tiers of the application. Experience in building & hosting applications on cloud is a plus. Experience in developing software applications using agile methodologies. Experience in supporting production issues post implementation. Experience in . Net programming/development is a plus. Knowledge/Skills Full stack software development using Java 17 or higher with Spring framework, Spring Boot, REST APIs, microservices architecture, RDBMS(Postgres/Oracle or similar) , UI design & development using Angular or React Good understanding of C#, Core, and Entity Framework Experience in delivering software using DevOps practices like CI, CD, Automated testing, Alerting & Monitoring etc. , Good understanding of application security principles & remediating vulnerabilities. Understanding of multi-tier application architectures and related development Proven experience in creating automated tests using test frameworks. Knowledge and understanding of the SDLC principles. Understanding of BDD & TDD practices. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. The U. S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. We are seeking an innovative Program Manager with an enthusiastic, impactful technology mind-set to work well with a team developing Big Data solutions to drive engagement and loyalty within our existing cardmember base and attract new customers to the AMEX brand. Collaborate with technology teams to ensure the quality delivery of applications and Infrastructure components. The role will collaborate closely with business partners, Project Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Responsibilities include, but are not limited to: Drives integrated teams, driving technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance Engages with business partners, understand their needs and identify appropriate solutions. Coordinates execution of development projects from initiation through release, applying SDLC methodologies and using Agile/Scrum concepts. Works within and across business units to prioritize, plan, and implement the development schedule for major product releases Embraces SDLC methods, Agile values, principles, and practices. Maintain dependency plan between planned sprints; organize and facilitate daily stand-ups and retrospectives at the end of each sprint. Manages and tracks team velocity, financials, and other critical metrics in relation to the plan and published progress reports Assigns development resources to activities and monitors performance across resource channels Maintains dependency plan between planned sprints across engineering, infrastructure, and third-parties Manages and appropriately brings up delivery impediments, risks, issues, and changes tied to the product development initiatives May perform hands on reviews of product backlog, designs, code, test scripts and results in addressing delivery impediments or product quality issues. Track iteration progress contributes to design discussions and issue resolution and removes obstacles to ensure iteration commitments are met. Ensures deliverables across engineering teams are high quality and clearly documented. Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past Finds opportunities to adopt innovative technologies Minimum Qualifications Bachelors or Masters degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred 10+ years of technical project management experience Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality Experience managing project budgets and reporting while ensuring compliance with Rally and Agile delivery platform Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers Ability to get industry leading solutions to market efficiently and effectively Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams Ability to enable business capabilities through innovation Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software PMI Certification is a plus Scrum Master Certification is a plus Experience using Rally agile delivery management platform is a plus Experience with object-oriented design and coding skills across a variety of platforms (Big Data, Public Cloud, JAVA) is a plus Experience with payments technology and industry is a plus The U. S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. We are seeking an innovative Program Manager with an enthusiastic, impactful technology mind-set to work well with a team developing Big Data solutions to drive engagement and loyalty within our existing cardmember base and attract new customers to the AMEX brand. Collaborate with technology teams to ensure the quality delivery of applications and Infrastructure components. The role will collaborate closely with business partners, Project Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Responsibilities include, but are not limited to: Drives integrated teams, driving technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance Engages with business partners, understand their needs and identify appropriate solutions. Coordinates execution of development projects from initiation through release, applying SDLC methodologies and using Agile/Scrum concepts. Works within and across business units to prioritize, plan, and implement the development schedule for major product releases Embraces SDLC methods, Agile values, principles, and practices. Maintain dependency plan between planned sprints; organize and facilitate daily stand-ups and retrospectives at the end of each sprint. Manages and tracks team velocity, financials, and other critical metrics in relation to the plan and published progress reports Assigns development resources to activities and monitors performance across resource channels Maintains dependency plan between planned sprints across engineering, infrastructure, and third-parties Manages and appropriately brings up delivery impediments, risks, issues, and changes tied to the product development initiatives 2/6/2025 AXP Internal 2 May perform hands on reviews of product backlog, designs, code, test scripts and results in addressing delivery impediments or product quality issues. Track iteration progress contributes to design discussions and issue resolution and removes obstacles to ensure iteration commitments are met. Ensures deliverables across engineering teams are high quality and clearly documented. Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past Finds opportunities to adopt innovative technologies Minimum Qualifications Bachelors or Masters degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred 10+ years of technical project management experience Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality Experience managing project budgets and reporting while ensuring compliance with Rally and Agile delivery platform Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers Ability to get industry leading solutions to market efficiently and effectively Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams Ability to enable business capabilities through innovation Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software PMI Certification is a plus Scrum Master Certification is a plus Experience using Rally agile delivery management platform is a plus Experience with object-oriented design and coding skills across a variety of platforms (Big Data, Public Cloud, JAVA) is a plus Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Key Responsibilities: SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the companys goals and objectives. Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions. Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues. Production Support Optimization: Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR). GRC Customer Journeys: Collaborate with multi-functional teams to enhance customer journeys through seamless and reliable technology experiences. Reliability Engineering Best Practices: Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning. Cultivate a culture of resilience and reliability within technology. Automation and Efficiency: Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention. Eligibility Criteria 8- 13 years of experience Hands-on coding of highly available distributed systems Java or Python or JavaScript, Knowledge on monitoring tools like Splunk or Dynatrace or Prometheus Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with containerization technologies (e. g. , Kubernetes, Docker) and microservices architecture. Knowledge of ServiceNow or any other ticketing tools, ITIL experience. Demonstrated expertise in driving culture change, DevOps practices, and continuous improvement in SRE and production support functions. Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? We re looking for a passionate Engineer to join our enterprise ML platform engineering team. To join a top talent organization working on a fast-evolving communication platform that is serving tens of millions of customers around the world. Someone who is passionate about shaping the future of commerce, servicing and marketing; Someone who is obsessive about good design and great code; Someone who can find elegant solutions to hard technical and functional challenges and can work well within and across teams with other bright minds such as himself. If you love to work with APIs, contribute to open source, or use the latest technologies, we ll support you with an open environment and learning culture to grow your career. Minimum Qualifications Up to 4 years of software development experience in a professional environment and/or comparable experience such as: Must have Java and Python experience. Experience with building RESTful APIs Thorough understanding of JSON, and data structure fundamentals Expertise in objected oriented analysis and design across a variety of platforms Fundamental knowledge of distributed computing and Experience in Big Data Technologies like Spark, Hive, distributed computing. Experience with workflow scheduling tools. Airflow experience is a plus. Demonstrated experience in Agile development, application design, software development, and testing Hands-on expertise with application design, software development and automated testing Experience with distributed (multi-tiered) systems, algorithms, and relational databases Aptitude for learning and applying programming concepts Ability to effectively communicate with internal and external business partners Preferred Qualifications Bachelor s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Key Responsibilities: SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the companys goals and objectives. Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions. Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues. Production Support Optimization: Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR). GRC Customer Journeys: Collaborate with multi-functional teams to enhance customer journeys through seamless and reliable technology experiences. Reliability Engineering Best Practices: Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning. Cultivate a culture of resilience and reliability within technology. Automation and Efficiency: Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention. Eligibility Criteria 4-8 years of experience Hands-on coding of highly available distributed systems Java or Python or JavaScript, Knowledge on monitoring tools like Splunk or Dynatrace or Prometheus Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with containerization technologies (e. g. , Kubernetes, Docker) and microservices architecture. Knowledge of ServiceNow or any other ticketing tools, ITIL experience. Demonstrated expertise in driving culture change, DevOps practices, and continuous improvement in SRE and production support functions. Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. * Key Responsibilities of this role include work involving product development, automation, operational readiness, and production support. Focus: Provide technical expertise, education, and tooling to ensure the highest level of reliability and availability for critical applications. Provide consultation and strategic recommendations by quickly assessing and remediating complex availability issues. Responsible for driving automation, efficiencies to increase quality, availability and security. Technical individual contributor integrated with technology and business partners to ensure efficiencies in growing quality, availability and security to technical platforms. Works individually and with teams to drive reliability goals and objectives across platforms. Experience: Bachelor s Degree in related field preferred; Relevant industry experience can substitute 8+ years of engineering and/or architecture experience in a complex environment, such as: large scale web infrastructure or development team Experience supporting a 24/7 enterprise environment with on-call responsibilities for production support Experience in a broad range of software development and operations technologies such as Infrastructure, virtualization, load balancing, containers, JVM s, web servers, application debugging, queueing technologies, caching technologies, databases (RDBMS and NoSQL), routing and switching, etc. Experience in high transaction volume OLTP sites or the Financial Services industry is preferred Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Required Skills and Qualifications: 3-5 years of experience in Advance Analytics Bachelor s or Master s degree in computer science/engineering, math, statistics or any other computationally intense disciplines and possesses working experience in at least one of the following domains: Data & text mining, Machine learning & information visualization. An excellent problem solver with research oriented approach. Experience in at least one scripting languages such as Perl/Python/Ruby/Hive/ Tableau, Alteryx. Ability to work with SQL and relational databases. Experience on Spend Analytics in procurement domain Experience in various visualization platforms like Tableau, etc. Experience on ETL tools like Infomatica, Talend Open Studio, RapidMiner etc. Excellent oral, written and computer communication skills with strong analytical and troubleshooting skills Ability to work independently as well as collaboratively within a team. Candidate should open to learn new open source technologies and languages Must be able to thrive in a fast paced, customer-focused, collaborative environment. Must be able to work hands-on with minimal supervision or assistance. Behavioral Skills/Capabilities Should possess strong analytical and problem solving skills and a tremendous will to win Strong people relationship building, management and influencing skills Exceptional verbal, written and interpersonal communication skills Ability to drive innovation Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and compliance on #TeamAmex. The Global Operational Risk & Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management. We are seeking an Associate to become part of our global team. This is a team that of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express Risk Management function Key Responsibilities: Develop and drive product roadmap and define timelines for future features and capabilities Understand and apply new trends and competitive best practices into product roadmap and requirements Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution Identify use cases, define business processes, and craft end-to-end user flows. Breakdown complex business requirements into actionable product features and technology user stories Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set Conduct competitive assessments and develop product recommendations based on analysis Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans Support development of appropriate tracking and reporting to determine product performance Minimum Qualifications Master s/bachelor s degree in computer science, Computer Engineering, Information Systems Technology, Management or related field. Excellent time management skills with ability to manage multiple projects Good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset Experience working with software developers and engineers, with a strong ability to translate product requirements succinctly and ensure technology deliverables are built with high quality Respect for user experience, design, and technical systems and architecture You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are actually important Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives Strong organizational and project management skills with ability to multi-task and manage multiple work-streams Ability to analyze issues and business use cases, document analysis, and execute plans to action Ability to work under pressure and adapt quickly in an environment with evolving business demands Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders Excellent problem solving and analytical skills with comfort with data-driven decision making Strong interpersonal and communication skills Quick learner with excellent attention to detail. Preferred Qualifications Rally/JIRA/Confluence experience Agile/Scrum methodology experience. Agile certification is preferred Exposure to Project Management, BFSI domain, Platforms and capabilities and Risk management. Digital product development experience preferred. Prior data analysis experience would be an advantage. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Card & Merchant Accounting and Control (CMAC) team in Global Financial Operations, Record to Report Controllership, manages the foundational accounting for Cardmember spend, Remittances and Merchant payments along with various other operational accounting processes that is core to a Credit Card domain. The team liaison with broader controllership, technology / product, and servicing teams to ensure financial integrity is embedded in the end-to-end process. How will you make an impact in this role? This B35 role will be primarily responsible for managing a large team of Finance analyst and team leaders responsible for merchant operational accounting processes, including governance of merchant bank ledgers. The incumbent will oversee end to end financial accounting process involved in the merchant life cycle beginning from submissions to settlement. Lead a large team of finance professionals responsible to maintain financial integrity of key merchant processes Perform month close accounting, financial statements review and reporting, including variance analysis Ability to drive self and team goals with continuous focus on process improvement and automation A proven leader who can energize and inspire a diverse team of professionals Demonstrated effective thought leadership skills and creativity, as well as strong analytical skills. Ensure operational resilience through knowledge retention and building back-ups in the team Ability to communicate effectively with senior leaders across the organization and build relationships Ability to manage multiple platform modernization and enterprise projects that impact the merchant accounting processes Minimum Qualifications B. com with 8-10 years or CA/MBA/post grad with 8+ years of work experience Proven people leader with team size of 10+ members US GAAP knowledge and Audit experience is a plus Preferred Qualifications Demonstrated Accounting expertise Well-developed analytical skills, ability to understand the linkages to processes. Strong Inter-Personal and communication skills to manage variety of stakeholders across organization Demonstrate leadership skills needed to create, develop, and communicate with diverse work force Ability to think innovatively and to pursue ideas with conviction Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. At the Analyst level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Smart Monitoring is a platform owned and managed by the Global Risk Compliance and it leverages high technology, automation, and data science to detect, predict and prevent risks. The Smart Monitoring Center of Excellence is a comprised of group of experts that leverage the Smart Monitoring platform to build and manage Key Risk Indicators (KRIs) that monitor risks across AXP, supporting Business Units and Staff Groups, Product Lines and Processes. Smart Monitoring Center of Excellence team supports the businesses with a mission to enable business growth and objectives while maintaining a strong control environment. We are seeking an Analyst to join this exciting opportunity to grow Smart Monitoring COE multi-folds in 2025. As a member of SM COE, the incumbent will be responsible for identifying opportunities to apply new and innovative ways to monitor risks through KRIs and execute appropriate strategies in partnership with Business, OE, Compliance, and other stakeholder teams. Roles & Responsibilities: Work with the next-gen and transformation of control testing and monitoring use automation, define key risk indicators (KRIs), and set thresholds for review or action for different risk types Work in an analytical team providing guidance to design and build comprehensive and complete control testing using the Source of Origin and applying MECE (mutually exclusive and collectively exhaustive) approach. Also support data validation and contribute to creation of coding logic to build key risk indicators (KRIs). Partner closely with FLoD product/process owners to fully understand critical business processes, to identify risks and potential points of failure and prioritize automation opportunities. Partner closely with platform and capabilities teams to understand end -to-end data transfer and hand-off risks associated to process fulfillment and delivery of customer promises. Be a trusted advisor for key business stakeholders for matters related to the KRI/Smart Monitoring testing environment across their products and processes. Apply innovative concepts to measure and manage risk consistent with regulatory and governance requirements. Collaborate closely with First Line of Defense (FLoD) to understand business priority and execute against the prioritization roadmap for the testing automation strategy. Identify and escalate to senior leadership observations, high residual-risk areas, and emerging risk themes. Partner with Technology, Risk, Product Management, Compliance, and other key Subject Matter Experts on initiatives to ensure standards/deliverables are achieved. Exemplify strength in the American Express Leadership Model: set the agenda, bring others with you and do it the right way, and put enterprise thinking first. Required Qualifications: 1-3 years of work experience in data-driven analytics especially in the financial services industry and risk management. Bachelor s or master s degree in business, Statistics, Mathematics, Computer Science, or Engineering disciplines. Qualitative/quantitative solutioning/problem solving in complex and unstructured environment. Team player with strong communication skills, and ability to develop relationships with colleagues. Self-motivated with the ability to operate independently and handle multiple workstreams and ad-hoc tasks simultaneously. Ability to understand large complex processes and translate technical process jargon into simpler messages suited for all levels of the organization. Experience in technical skills such as Big Data, SQL, Hive, Python and Google Big Query is a plus. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc. ), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Disbursements and Travel & Expense Program Management. Role Description: Be a part of the team managing operations process involved in the Procure to Pay cycle. The colleague would be required to consistently understand and exceed Customers Requirements whilst always ensuring effective Teamwork. The colleague should be able to maintain High Accuracy and Productivity Standards in compliance with policies and procedures. Skillset & Qualifications: Graduate with 3+ years of experience in Accounts Payables/Finance domain. Good communicator with problem-solving skills Attention to details and accuracy. Prior Knowledge of Oracle, Ariba, Concur will be preferred. Leadership Skills: Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority. Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Lead a team of 15 20 Customer Care Professionals. Responsible for delivery of all customer, shareholder and employee dashboards as per goals. Support Customer Satisfaction initiatives in enhancing / meeting external metrics. Optimize staffing to ensure maximum productivity. Responsible for day to day functioning / administrative work/reporting and MIS. Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services. Responsible for Compliance of all Processes & Policies. Strengthen the Team by providing effective Leadership, Performance Management and timely Coaching & Feedback. Conduct the PMP process effectively & in a timely manner. Maintain good working relationships with counterparts / stakeholders in different regions. Collaborate with Workflow management team in forecasting, scheduling and leave planning. Decision making in critical day to day situations. Support the hiring strategy of Customer Care Professional for the process whenever required. Support the training team during the transition/OJT period as a subject matter expert. Minimum Qualifications Graduate with minimum 4 years experience in Customer Service Industry. Proven ability in people handling/management, ability to motivate a team, assess readiness levels and the ability to apply appropriate coaching to improve the performance of the team. Proven ability to provide specific behavioral and performance feedback. Proven ability in working in data/ voice environment. Experience in Commercial Servicing - desirable. Minimum 1 year of People Leadership experience - desirable. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Function Description: Global Services Group (GSG) Comprising key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class travel, credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex s reputation for trust, security, and service. Global Customer and Business Enablement Network The Global Customer & Business Enablement Network (GCBEN) consists of Global Fraud, the Customer Fulfillment Network (CFN), Sales & Business Enablement (SABE) and Travelers Cheques teams. Global Fraud is a critical risk process for the company and is responsible for supporting our customers in their most vulnerable times when they become subject to fraud. The team protects our customers with best-in-class fraud losses and simultaneously protects our company. The CFN servicing team handles maintenance inquiries and account reconciliation tasks for Card Members, merchants, and commercial clients. The SABE team provides support to various functions across the company through a variety of services, including incentive servicing, performance reporting and insights, marketing campaign enablement, and platform and servicing to accelerate business growth and improve efficiency and productivity across the Blue Box. Our Travelers Cheques teams support multiple prepaid products including travelers cheques, global travel Cards, reloadable Cards, and gift cards. Sales and Business Enablement (SABE) SABE is an Enterprise Utility, tasked to ensure enablement to support business growth across sales and marketing organizations by providing accurate Performance Reporting & Analytics, Global Incentives Servicing, Data Platforms & Capabilities. The current role comes under Data Platforms & Capabilities which consists of a wide range of platforms and products which the team supports. Some of the key merchant platforms which we support include CRMD (Consumer Relevant Merchant Data) focused on improving merchant data quality, MPMD (Merchant Prospecting) focused on providing rich leads to the Sales Team to onboard new merchants, SMART which is a self-service global insights platform powered by big data that offers merchant ready content and compelling insights into business performance, marketplace competition and customers, DiMO ( Digital Marketing Offers) to create a global unified platform to enable end to end Amex offers journey , MCCM which is a one stop shop for all custom & reporting insights for Marketing campaigns. Responsibilities: Partner closely with Product Owners to build new merchant products and enhancements to enable critical business decisioning to help identify and deliver right prospects / leads leveraging internal and external data. Collaborate with partners across product, data science and tech teams to enable right product features to cater to wide variety of business use cases by providing recommendations and insights for refining matching algorithms. Collaborate with various stakeholders in different business teams (GMNS marketing, sales) by discerning, defining and documenting detailed business requirements, proposing effective solutions to support product priorities and data quality endeavors. Create and execute end to end data validation strategy for migration of merchant products from Hive to GCP Platform Build a robust data quality management system to proactively identify issues and recommend process and algorithm fix. Build and maintain a self-serve reporting suite on Tableau to cater to customer s regular and Adhoc requests across use cases driving efficiency. Independently handle customers/stakeholders for any queries/escalations Monitor and track user reported issues to ensure that timeliness & quality goals are met. Document best practice guidelines to build knowledge within team and reduce the overall product issues Manage partner team expectations including scope, schedule, changes, and problem resolution Drive on-time, high quality project/process deliverables Purpose: Effectively and efficiently drive the build of new products and any enhancements to improve the product quality coupled with analysis requested from Marketing and Sales team to generate high quality leads for merchant acquisition. Critical Factors to Success (Outcome Driven): Business Outcomes: Successful Product feature launch including both new use cases and minor enhancements Robust data quality mechanism to proactively capture data quality issues and provide recommendations Successful data migration validations from Hive to GCP Leadership Outcomes: Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world s best customer experiences every day Past Experience 4-6 Years with experience on supporting enterprise products. Preferred : End to end understanding of Merchant lifecycle and lead generation. Academic Background B. Tech / M Tech / MBA Skills/Capabilities Functional Product mindset to understand various aspects of product lifecycle and drive enhancements. Expertise in Data Quality/Matching, Data Analysis and research, Product Management and Platform Migration Technical Excel/VBA Tableau SQL Python Big Data Google Cloud Platform (GCP) Preferred: Excel/VBA - Advanced Tableau - Advanced SQL Advanced Google Cloud Platform (GCP) - Intermediate Python Intermediate Big Data - Intermediate Platforms MS Office Suite (Word, Excel, PowerPoint, Access) Big Data (Cloud) Google Cloud Platform (GCP) Behavioral Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? in architecting, deploying, automating cloud-based data platforms. You are well versed in technologies such as GCP, Big data, Java, , Spark, Kafka, APIs, Python, SQL, NoSQL etc. You are experienced in building low code/no code data transformation tools using cloud technologies such as GCP/ AWS or Azure. Be part of a fast-paced Agile team, design, develop, test, troubleshoot & optimize solutions created to simplify access to the Amexs Big Data Platform. You will also be responsible for managing the team and projects end to end. Conduct IT requirements gathering. Define problems and provide solution alternatives. Create detailed computer system design documentation. Implement deployment plan. Conduct knowledge transfer with the objective of providing high-quality IT consulting solutions Support consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment. Under supervision participate in unit-level and organizational initiatives with the objective of providing high-quality and value adding consulting solutions. Understand issues and diagnose root-cause of issues. Perform secondary research as instructed by supervisor to assist in strategy and business planning. Minimum Qualifications Preferably a B. Tech or M. Tech degree in computer science, computer engineering, or other technical discipline 11+ years of software development experience Ability to effectively interpret technical and business objectives and challenges and articulate solutions Preferred Qualifications Experience with managing teams and balance multiple priorities. Willingness to learn new technologies and exploit them to their optimal potential Strong experience with Data in AR, Issues, CARD, Customer, ATM, GL data, International market domain and data understanding and other domains within AMEX Strong background with Python, PySpark , Java , Airflow , Spark , PL/SQL Cloud experience with GCP, LUMI would be a preference Excellent communication and analytical skills Excellent team-player with ability to work with global team Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Associate Talent Acquisition Partners have the first interaction with candidates and are tasked with representing the brand and acquiring top talent. Candidates should have a strong background in high volume recruiting for financial, banking, retail and customer service profiles. As an Associate Talent Acquisition Partner, you will evaluate and assess the candidate pool for specific job functions with the aim of achieving high quality and timely filling of roles. Using the Applicant Tracking System (TALEO) you will work closely with the Recruitment Team to manage those roles with high volume response. Your duties may include, but are not limited to: Review applicants that apply to the ATS for specified positions Interview scheduling including gathering the candidate s availability and confirming the interview date, time and location. Conduct an average of 8-10 Phone Screens per day Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role. Develop an effective compelling story to sell specific roles to prospective candidates. Update the candidate s details and status in the client s ATS in a timely and accurate manner following the defined process steps. Qualifications 1+ Year experience in the staffing industry or recruitment. Strong knowledge of technology (Outlook, Web, Excel, PowerPoint and Word). Experience working in a team environment that emphasized group contributions. The ability to work under pressure and meet daily objectives. Ability to communicate clearly e. g. emails, candidate summaries. Preferred Experience supporting US Market LinkedIn, and Indeed Experience Experience using the ATS Taleo or Eightfold Experience interviewing and assessing talent across various profiles - Ability to work in US Hours in MST or EST time zones Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, service has been at the core of our company for 174 years. In taking care of our customers, we view each contact not as a transaction, but as an opportunity to deepen the overall relationship. This B40 Director of Operations position will lead the Chat and Mobile Messaging Operations team based out of Gurgaon, India. You will be at the helm of driving operational excellence to enhance customer and colleague satisfaction. This role involves managing continuous change and leading large teams. Chat and Mobile Messaging Servicing is one of the enterprise priorities and therefore this position requires a seasoned leader, who not only understands the product but also brings in an external perspective. The role requires driving innovation that challenges status quo with strong collaboration by bringing others along. General Responsibilities: Develop and implement strategies to improve operational efficiency, reduce costs, and optimize customer experience Collaborate with cross-functional teams to align operations with business objectives and regulatory requirements Strong desire to innovate and challenge status quo while partnering with COEs to establish the optimum structures and models. Results Driven - Ensure ongoing delivery of all key operations metrics across Shareholder, Customer and Employees Responsible for managing the P&L for the operations and ensuring the processes deliver on efficiency Build a strong internal controls framework and ensure we meet all regulatory, compliance standards. Qualifications: Demonstrated ability to lead large scale customer service organization Previous leadership experience as a direct people leader, with strong collaboration skills and the ability to influence all levels of the organization Ability to motivate, inspire and drive teams and individuals to achieve goals and objectives Proven track record of working in a Global Operations environment and delivering outstanding result Strong project management, problem solving, growth mindset & analytical skills Ability to coordinate multiple priorities at any given time Exceptional thought leadership to continually explore and create innovative process and business improvements Excellent written and oral communication, interpersonal and conflict resolution skills Strong sense of personal accountability and demonstrated self-starter with ability to work in a dynamic, time-critical environment while managing and inspiring a diverse group Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

The Global Capacity & Contact Management (GCCM) team in the Global Strategy and Enablement (GSE) organization provides operational support & delivery of results to the Global Servicing Group (GSG) for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across global markets. GCCM provides world class support to enable our global customers to achieve core service level metrics and drive key performance outcomes within their organizations as part of the Customer First vision. This Vice President of Global Planning & Contact Optimization role will lead a team of colleagues accountable for the delivery of operational outcomes against aggressive customer, shareholder, and colleague objectives. Key Responsibilities Include: Provide leadership, coaching and development to a team of optimization, capacity planning & contact management colleagues globally Build strong relationships with key business partners across operational and support teams within GSG Accountable for the delivery of GSG servicing KPIs through real time management Accountable for schedule optimization and short-term planning Accountable for building and delivering on capacity plans for GSG including LRP and the Final Annual Plan Accountable for facilitating GSG hiring decisions through delivery of key metrics and data Influencing critical BU decisions through data analysis and scenario creation Skills Required: Deep expertise in capacity management including critical business drivers Deep expertise in real time management, schedule optimization and short-term planning Ability to lead a complex multifunctional global team Strong relationship management skills with Senior stakeholders with an ability to influence and negotiate Strong change management skills Strong operational leadership skills with ability to coach and drive results through a team Strategic thought leadership required to build out scenarios and influence key decisions Ability to analyze data and provide insights to customers and stakeholders Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Lead solutioning, engineering and delivery of core capabilities in Lumi: Next Gen Big Data platform Delivery best in class Data ops, developer and usecase enablement tooling for users of the platform Able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design Collaborate successfully with product owners, designers, and a broad set of internal technical partners (across multiple internal groups) Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements. Partner with peers in technologies to identify opportunities for code sharing, common services, joint development, etc Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities. Consistently question assumptions, challenge the status quo, and strive for improvement. Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc Flawless interpersonal skills and ability to partner with executive leadership to push technical solutions forward. Recruit top talent with technical skills, growth potential, design sensibility, and emotional intelligence. Lead teams in iterative product development using lean principles. Lead teams to provide 24 X 7 on-call support Minimum Qualifications: 10+ years of Software Engineering experience building and managing Petabyte Scale Data Platforms. bachelors degree in computer science, Compute Engineering, or related field. Experience managing and leading transformation of large-scale data platforms to Public Cloud. Google Cloud Platform, preferred. Experience in managing multiple workstreams to migrate Data and Compute workloads (Hive, MapReduce and Spark) from on-prem Hadoop to Public Cloud Platform. Must have a deep understanding of distributed data management frameworks (like Apache Spark, Apache Beam, Apache Flink etc) Must have a good understanding of Massive Parallel Processing, Postgres and NoSQL (Hbase / Cassandra etc) systems Demonstrated experience in driving execution of multi-year strategy with defined KPI s / OKR s on platform adoption Experience in running developer advocacy programs at scale across Enterprise Cloud certification preferred Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management. Highly motivated self-starter with ability to juggle multiple tasks in a fast-paced, ambiguous environment, with excellent organization skills and careful attention to detail. Proven track record of instilling culture of technical excellence, engineering best practices, and strive for execution efficiencies. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Job Description This position is part of a team that manages the data and business architecture for pan finance solutions within the Finance, Technology Data & Transformation (FTD&T) group. The primary responsibility for this role is to lead the end-to-end data and process architecture and de livery for projects for multiple line of businesses within Finance organization at American Express. This role is part of the FTD&T team and is responsible for building, deploying, and managing automated solutions for managing extremely large datasets in partnership with American Express Technologies. The job s focus include s , but is not limited to : Manag ing the deployment of Finance s anomaly detection tool across multiple data sources. Defin ing the functional design for data anomaly detection and resolution, data quality and recommend solutions . Partner ing with Finance stakeholders and Technology partners to design, build, test and deploy solutions to fulfill data monitoring and anomaly detection process requirements. Test case and plan creation, execution, and coordination . Anomaly detection tool support , d efect identification and resolution . The responsibilities of this job include: Finance process analysis Work with the Finance pro duct owners and other teams to understand the ir data and processes . Participate in development of plans and strategies, best practices, and standards related to data management processes, data products, data security and programs. Work with product team to prioritize features for ongoing sprints and managing a prioritized list of data requirements / user stories. Recommend and evaluate various modelling techniques to identify data anomalies across different dimensions . Design data structures and views to support the reporting/dashboard delivery for data anomaly detection . Solution Design Design processes to monitor Finance data to detect anomalies and resolve data quality issues. Contribute to decisions about tools, methods and approaches. Identify opportunities to adopt innovative technologies. Build/Deployment Work with AET, Finance partners, and other stakeholders, to deploy anomaly detection solutions across the appropriate Finance user base. Perform testing and data validation as needed. Provide product s upport and expertise to the users of the anomaly detection tools. Qualifications Bachelor s degree in finance , Information Management, Data Management , Computer Science , Statistics , or similar field preferred Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting, Management Reporting, Treasury, Tax, Banking, Data Management, and other data related projects preferred . Strong knowledge of relational database concepts and data management concepts; knowledge of SQ L or other query languages. Previous experience working with large volumes of data, architecting data solutions, extracting insights, and supporting analytic and reporting platforms is desired. Basic understanding of Big Data environments (unstructured, structured) and related technologies (e. g. , E T L, Machine Learning). Basic understanding of Agile methodology and delivery concepts Candidate must have strong analytical and problem-solving skills as well as strong relationship skills. Previous experience working closely with Technologies to deploy systems to re-engineer processes and solve complex business problems. Transformational approach to Process efficiency and effectiveness. Strong written and verbal communication skills Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously . Self-motivated, proactive, and dedicated to the delivery of high-quality service to consistently exceed customers expectations. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities