At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology at #TeamAmex. Minimum Qualifications Collaborates with leadership across multiple teams to define solution requirements and technical implementation Engineering & Architecture Demonstrate technical expertise to help team members overcome technical problems Solves technical problems outside of day-to-day responsibilities Preferred Qualifications Bachelor s degree in computer science, computer science engineering, or related experience required, advanced degree 8+ years of software development/testing experience in a professional environment and/or comparable experience Experience with different types of testing, including unit, integration, system, regression, performance, and security testing Hands-on expertise with application design, software development and automated testing Hands on knowledge of Java programming and its various frameworks and tools, such as JUnit, Selenium, and Maven. Ability to design and implement automation frameworks using Java and tools like Selenium, Appium, or other relevant frameworks Demonstrated experience in Agile development, application design, software development, and testing Experience with continuous integration/deployment (Jenkins, Maven, XLR, Mockito, SOAPUI, JMeter, OpenShift). Ability to effectively communicate to internal and external business partners on architecture and solution design We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Overview of Business The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GSOP consists of a diverse set of teams that support the GMNS business. The Policy Monitoring team is part of the GMNS Merchant Operations organization and is responsible for enforcing & monitoring adherence to American Express policies by Network partners and merchants as documented in the AEGNS Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies and other related policies. The Analyst will support operational policy compliance programs, enforcement activities and governance activities for GMNS. These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction, and protecting the American Express brand. How will you make an impact in this role? Managing operational activities in support of policy compliance programs (Exception Governance, Industry Mandates, Policy Risk Assessment, Payment Card Industry, etc.) and Includes Network Participant performance monitoring, program management, and non-compliance follow-up. Understanding Network Participant and Merchant relationships and collaborate with Partner Managers, Client Managers, Regulatory Compliance, GMS, GCO, Policy Development teams and other stakeholders to drive Network & Merchant policy compliance. Assess policy adequacy, identify potential gaps, and recommend control enhancements. Review and interpret internal policies and regulatory requirements relevant to the financial industry. Collaborate cross-functionally with risk, compliance, legal, and business teams to drive issue resolution. Provide advisory input during policy or process changes to ensure compliance with audit and regulatory expectations. Supporting GMNS Merchant Operations leadership in evolving policy compliance programs Providing general support on compliance related governance activities like Exception governance, Partner non-compliance fee governance, and risk & partner payments management. Acting as a subject matter expert on Policy Compliance deliverables. Minimum Qualifications Graduate / Post-graduate in Fraud/ Compliance/ Risk Management with 3 years of post-qualification experience. Key Skills Required Payment Industry knowledge (Global & Regional Policies & Mandates), Policy Compliance Operations, Brand Protection, Card Economics & Dispute Lifecycle, Transaction Lifecycle, AML, Audit Framework, Project Management experience preferred. Prior experience in audit, policy compliance, or risk governance Strong knowledge of Policy Compliance requirements and consequence management Understanding the network and merchant business model including processes and terminology. Excellent communication and stakeholder management skills able to present complex issues clearly. Strong analytical mindset and proficiency in Excel, PowerPoint, and data tools (e.g., Tableau, Power BI, etc. is a plus). Detail-oriented, organized, and comfortable working on multiple deadlines simultaneously. Willingness to be flexible with work hours to meet audit timelines and business demands. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. The objective of the ICS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICS to ensure adherence to regulatory standards, Amex policy and enhance the BUs resilience through managing a clear methodology of inherent and residual risk. ICS Control Management is looking for a Director of Risk ID, Assessment, Testing & Reporting to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Director, ICS Control Management Risk ID, Assessment, Testing & Reporting will: Provide additional identification of risks throughout business processes and systems (along with business process owners) Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates) Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping) Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG) Champion risk management practices within the business Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring Develop risk profiles and maintain an updated risk register(s) Be a key leader for sharing insights, better practices, themes, etc. across the enterprise Required Qualifications: 6+ years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards Experience within financial services industry Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC] Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds Preferred Qualifications: Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: o Providing identification of operational risks throughout business processes and systems o Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met o Enhancing risk assessments and associated methodologies o Leading independent control monitoring, including identification of control improvements o Identifying areas of risk for intervention, including conducting independent quality assurance and process testing o Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes ORMCM We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. Join Team Amex and lets lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Minimum Qualifications Work with a team of highly talented engineers to build and deliver the Account Receivables product roadmap. Work with product development closely to understand the product and customer needs; and enable the product and customer vision for the company. Contribute to advance the Account receivables platform to improve developer efficiency. Responsible for the people management of a co-located and remote engineering teams. Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics Recruit best in class and diverse mobile talent from the industry. Drive innovation within a fast-paced agile environment. Collaborate with a wide variety of stakeholders within business and technology teams to drive change required to execute product roadmaps. Coach, guide and promote creation of high quality, clearly documented, and compliant deliverables across engineering teams. Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases. Preferred Qualifications 12+ years of experience in software industry building customer facing products with high performance, availability, and high scalability. Prior Account receivables experience will be a huge plus. Experience managing software engineering teams designing and building software products in a fast-paced, complex and dynamic software development environment. Extensive hands-on experience building and managing the development of complex, large scale applications and products that require a deep understanding of application logic and dependencies. Experience being a people leader, coaching, mentoring and guiding for highly talented technical teams. Experience attracting, hiring retaining and leading top engineering talent. Experience with Agile, Scrum or other rapid application development methodologies is required. University Degree in computer science, or engineering-related field required. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. How will you make an impact in this role? The Infrastructure Data & Analytics team unifies FinOps, Data Science and Business Intelligence to enable Technology cost transparency, infrastructure performance optimization and commercial efficiency for the enterprise through consistent, high-quality data and predictive analytics. This team within Global Infrastructure aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost awareness. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed. We are seeking a visionary leader to play a pivotal role in shaping the future of our organization by leading the development and implementation of our target state data architecture. This experienced Staff Engineer will be responsible for leading the design, development, and enhancement of our data model and architecture. The Staff Engineer will lead a team that will set the foundation for how infrastructure utilization, consumption and asset inventory data is ingested, validated, and presented in our suite of reporting capabilities. They will be responsible for ensuring our data feeds and processes are automated wherever possible and data quality (data accuracy, completeness, timeliness, consistency, uniqueness and relevance) is meeting the highest standards . This individual will partner across ID&A and Global Infrastructure product teams to aggregate and provide consistent data to users, leverage best practices for data management, and set expectations on how downstream systems should access different types of data. Let s build on what you know. This role will require a unique blend of strategic vision, analytical prowess, and effective stakeholder engagement to deliver high-quality data consistently and efficiently to drive decision-making for our business and technology stakeholders. This individual will build a deep understanding of the infrastructure data we use in order to work across the ID&A team and key stakeholders the appropriate data to tell a data story. This includes implementing and maintaining a data architecture that follows data management best practices for ensuring data ingestion, transformation, storage and analytics are handled according to their specific purpose using the appropriate tools: ingestion captures raw data without applying business logic, transformation processes data discretely for auditability, and analytical queries retrieve structured outputs without relying on upstream processes. The Sr. Staff Engineer will also play a critical role in architecting the target state for our broader Infrastructure data domain in partnership with our Head Engineer and Enterprise Architecture. They will bring passion for data-driven decisions, enterprise solutions, and collaboration to the role, transforming platform data into actionable insights by utilizing data engineering and data visualization best practices. Key responsibilities include: Data Architecture: Function as steward and owner of ID&A s data lake, including developing data pipelines, new database structures and APIs as applicable Data Design: Translate logical data architectures into physical data designs, ensuring alignment with data modeling best practices and standards Data Process and Monitoring: Ensure proper data ingestion, validation, testing, and monitoring for ID&A data lake Data Migration: Design and support migration to a data model that is independent of the particular technologies or tools used for storing, processing, or accessing the data Data Integrity: Ensure the accuracy, completeness, and quality of data is maintained over time regardless of upstream systems or downstream Agile Methodologies: Lead an agile feature team and manage data assets as per the enterprise standards, guidelines and policies Partner closely with business intelligence team to capture and define data requirements for new and enhanced data visualizations Work with product teams to prioritize new capabilities and data requirements for ongoing sprints and manage backlog Enterprise Thinking: Partner with data architects and engineers across Global Infrastructure and Asset Management teams to evolve the broader tech operations data architecture landscape Enforce SDLC standards, enterprise reuse, and architecture guidelines and participate in any required Architecture Design Reviews Act as point of contact for data-related inquiries and data access requests Contribute to decisions about tools, methods and approaches Innovation: Leverage the evolving technical landscape as needed, including AI, Big Data, Machine Learning and other technologies to deliver meaningful business insights Minimum Requirements: 10+ years of DataOps engineering experience in implementing pipeline orchestration, data quality monitoring, governance, security processes, and self-service data access Deep technical understanding of event-driven architectures, API-first design, cloud-native technologies, and front-end integration patterns Extensive experience managing databases, ETL/ELT pipelines, data lake architectures, and real-time processing Hands-on coding experience in Python Hands-on expertise with design and development across one or more database management systems (e.g. SQL Server, PostgreSQL, Oracle) Experience in designing and implementing data solutions with high resiliency, availability, and reliability Demonstrated experience leading cross-functional teams of Data Engineers, Data Architects, and Product-type roles Proven ability to translate business data requirements into complete, accurate, extensible, and flexible logical data models using data modeling tools Testing and Troubleshooting: Ability to test, troubleshoot, and debug data processes as needed Strong analytical skills with a proven ability to understand and document business data requirements in complete, accurate, extensible and flexible logical data models, data visualization tools (e.g. Apptio BI, PowerBI) Strong written and verbal communications, presentation skills, leadership, problem-solving and organizational skills Fluent in data risk, management, and compliance terminology and best practices Proven track record for managing large, complex ecosystems with multiple stakeholders Self-starter who is able to problem-solve effectively, organize and document processes, and prioritize feature with limited guidance An enterprise mindset that connects the dots across various requirements and the broader operations/infrastructure data architecture landscape Excellent influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication Understanding of complex software delivery including build, test, deployment, and operations; conversant in AI, Data Science, and Business Intelligence concepts and technology stack Experience working in technology business management, technology infrastructure or data visualization teams Experience in infrastructure products a plus; this may include network, compute, storage, database, midrange, mainframe, observability, and both public & private cloud Foundational Public Cloud (AWS, Google, Microsoft) certification; advanced Public Cloud certifications a plus Experience with design and coding across multiple platforms and languages a plus Bachelor s Degree in computer science, computer science engineering, data engineering, or related field required; advanced degree preferred We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. Partner with the BU to complete risk assessments and ensure adherence to program requirements. Assist with evaluation of control environments of Third Parties to support security assessment activities Facilitate execution of information security assessments for in-scope third parties (e.g., Manage the inventory of Third Parties, conduct periodic assessments, assess the quality of assessments conducted by External Assessors, define risk ratings as appropriate to the control failures, etc.) Partner with ISO Organization in sharing inputs towards assessment questionnaires and Guidance documents, and for managing assessments related to IS-Critical Third Parties Program Managing transformational projects, as and when required, related to Process improvements, System upgradation and overall Program uplift Assist with analysis and reporting related to TSM lifecycle as needed Minimum Qualifications 4+ years of experience in the financial services industry focus on Operations; including working with complex and dynamic functions and solutions, strong thought leadership is required Customer service focused and results-oriented leader A broad understanding of the IT controls and best practices across key risk domains, including risk assessment methodology, application security, network and infrastructure security, Data loss prevention, and incident management is recommended Prior experience managing risk assessments; including background in audit, compliance, Third Party Risk/Oversight, or other risk control functions Possess ability to lead through a highly matrixed organization Requires ability to influence without direct authority and possess proven collaboration skills Excellent written and verbal communication skills, able to effectively communicate at all levels within the organization is required Being flexible and able to adjust to new needs and new technologies, and be comfortable with ambiguity Preferred Qualifications Current certifications in CISSP, CISM, CISA, CRISC, CGEIT, COBIT, ISO 27001 or PCI is recommended but not mandatory Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We ve Got Your Back. Join Team Amex and lets lead the way together. Functional Description: How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The objective of Operational Risk Management (ORM) Governance team is to develop, oversee and strengthen the organization s Operational Risk Management (ORM) framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Audit & Regulatory Engagement team will support ORM internal and external exams and audits, ensure timely closure of findings, educate partners with an examiner and regulator mindset and streamline and enhance the efficiency and effectiveness of ORM exam management process. Roles & Responsibilities: Support the day-to-day internal and external exam management process, working across enterprise functions Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner Partner with ORM teams and advise on responses to exam & audit inquiries Develop and maintain systems and processes to ensure consistent and efficient exam responses across the business unit Review and enforce compliance with enterprise policies Help prepare and present materials to ORM leadership and the Operational Risk Management Committee regarding audit and regulatory initiatives Minimum Qualifications: 4+ years in a financial risk management function (e.g., audit, compliance, operations, credit, etc.) Understanding of critical operational risk management lifecycle activities Excellent project management with a track record of developing end-to-end risk management processes Strong communication and interpersonal skills Strong analytical and problem-solving skills, with an ability to analyze data, identify trends and evaluate risk scenarios effectively Proficiency in SQL, python, and Archer/Tableau database queries preferred Experience supporting risk exam management processes preferred Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Join Team Amex and lets lead the way together. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We are seeking talented and motivated Engineers to join our team to play a key role in driving application support and runtime operations for a suite of applications aligned to the customer experiences. The ideal candidate demonstrates strong technical experience and has passion for the reliability and performance of critical business applications. Candidate is responsible to provide technical consultation and strategic recommendations and quickly assess and remediate complex platform availability issues. This is an opportunity to utilize strong technical skills and aptitude to exceed customer experience and expectations while using American Express Products and Services. As a part of the Technology team, we make collaboration essential to bring ground-breaking and diverse ideas to life to power the systems, services, products, and platforms for our customers across the globe. Responsibilities: Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level targets. Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications. Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures. Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues. Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle. Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc. Automate deployments in test or production environments using standard Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil. Drive automation and ensure automated test scripts are completed for new features. Manage time effectively and work independently and as part of a team. Mentor peers and demonstrate a passion for continuous learning environment for the team. Good attitude, communication, willingness to learn and collaborate. Bring a culture of innovation, ideas, and continuous improvement. Challenging status quo, demonstrate risk taking, and implement creative ideas. Qualifications: BS degree in Computer Science, Computer Engineering, other technical discipline. Work experience in software engineering, app support or infrastructure operations or runtime engineering. A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus. Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment. Experience in JCL, COBOL & DB2 is preferred. Exposure to scheduling tool (Control-M or similar), IBM mainframe utilities, SORT utilities, File Aid, Abend Aid, SPUFI, QMF , mainframe performance product (BMC s Apptune or similar) is preferred. Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Ezytrieve, REXX Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning. Excellent problem-solving and troubleshooting abilities, focused on understanding, and resolving runtime issues quickly. Practical experience with implementation of system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time). Experience with Continuous Integration and Continuous Delivery environment and platforms, such as GIT, Maven, and Jenkins Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs. Excellent collaboration skills, with the ability to work effectively in a cross-functional environment. Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Our Team The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and support merchants globally and transform what it means to be an AMEX Merchant. GSOP consists of a diverse set of teams that support the GMNS business. Global Merchant & Network Services (GMNS) Analytics team within GSOP is responsible for partnering with global markets to drive profitable growth, accelerate acceptance and amplify the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities. Global Merchant & Network Services (GMNS) Analytics team is seeking Director to lead the Network Product Analytics team. The team will own UX research, data capability, analytics for merchant-facing digital products and POS disruptions. The leader will collaborate with stakeholders across Network and Acquirer solutions team, Merchant Services team and GSOP team to drive greater product adoption, deliver value to our customers and enhance user experiences. Responsibilities: Set up and lead a team ~10 analytics colleagues. Drive high-impact projects across GMNS that support key business priorities using a deep understanding of business, Amex data and analytic techniques. Innovate and evolve focus of the team with a view on GMNS business priorities and external trends Define key metrics and develop automated reporting and alerts to monitor product health Identify opportunities to drive scale through automation of insights & reporting. Continue to focus on driving up the efficiency of the team with a focus on self-serve tools. Evangelize digital analytics data to promote data-driven decision-making with partner teams. Identify opportunities to deepen our data capability and/or conduct UX research and lead through an experimentation mid set. Leadership Skills Desired Put enterprise thinking first, connect the role s agenda to enterprise priorities and stay current in their field and up to date with latest business trends, data science, business statistics and algorithms. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings. Demonstrate learning agility, make decisions quickly and with the highest level of integrity. Monitor and improve through continuous evaluation of systems, tools, accesses and processes, ensuring appropriate controls are in place to mitigate risk Past Experience: 8+ years of experience in analytics functions with a strong business acumen. Excellent people leadership skills with an ability to engage and inspire a team, while developing his/her people. Experience in collaboration across stakeholders and influence at all levels. Strong quantitative skills with demonstrated ability to synthesize robust analytical assessments. Experience in Strategy or Marketing Analytics is desirable. Strong story-telling skills; ability to translate quantitative results into action-oriented recommendations Intellectually curious, highly agile and ability to adjust quickly and bring structure to shifting priorities, multiple demands, and ambiguity. A change agent, not afraid to challenge the status quo Exposure to digital analytics tools (e.g. Adobe Analytics, Google Analytics) Machine Learning/ Cloud / Gen AI experience is a plus Knowledge of merchant or network business is a plus. Academic Background: Bachelors/ Masters in Statistics / Mathematics / Economics / Engineering with relevant experience Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let s lead the way together Join Team Amex and let s lead the way together. Overview of the Business: Credit and Fraud Risk (CFR) team helps drive profitable business growth by reducing the risk of fraud and maintaining industry lowest credit loss rates. It uses an array of tools and ever-evolving technology to detect and combat fraud, minimize the disruption of good spending, and provide a world-class customer experience. The team leads efforts that leverage data and digital advancements to improve risk management as well as enable commerce and drive innovation. A single decision can have many outcomes. And when that decision affects millions of customers, it needs to be the right one. That s where our Credit & Fraud Risk (CFR) Analytics & Data Science CoE team comes in. The team leads efforts that leverage data and digital advancements to improve risk management as well as enable commerce and drive innovation, every day. Right from targeting the right customer for our products to underwriting them to managing their experience with Amex when they get onboarded, every decision is advised by groundbreaking analytics & data science. We help the company grow its business profitably while delivering the worlds best customer experience, all powered by data. We are the backbone of all financial services operations at American Express and impact every aspect of the company. As a part of the team, you ll have the opportunity to work in one of the best companies for data scientists in the country. You will solve real world business problems while getting exposure to the industry s top leaders in analytics, data science and machine learning. If you re passionate about solving complex problems and crafting solutions that impact millions, you should consider a career in CFR. Description on the role Development, review and/or execution of economic logic & analytical solutions to drive profitable credit business actions. Responsibilities: Understand the core business of AXP and the levers behind various decisions Analyze large amounts of data to derive business insights and create innovative solutions Leverage the power of closed loop through Amex network to make decisions more intelligent and relevant Innovate with a focus on developing newer and better approaches using big data & machine learning solution Clear articulation and structuring of business findings across prospect and customer domain to the leadership and key partners Maintain external lens and be aware of developments in the field of Finance/Payments/Analytics etc. Minimum Qualifications MBA, Master s Degree In Economics, Statistics, Computer Science Or related fields 0-30 months of experience in analytics Ability to drive project deliverables to achieve business results Ability to work effectively in a team environment Strong communication and interpersonal skills Innovative problem solver with ability to learn quickly and work independently with complex, unstructured initiatives Ability to Integrate with Cross-Functional Business Partners Worldwide SAS, R, Python, Hive, Spark, SQL Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Support alignment of risk reduction initiatives with the organizations overall risk management framework and business objectives. Demonstrate understanding of process risk issues and mitigation strategies Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team) Assist with execution on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement Document control design effectiveness Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise Foster a culture of risk awareness and ongoing improvement within the team Support sharing insights, better practices, themes, etc. across the enterprise Partner with various teams across markets by maintaining a strong focus on Plan Management, testing & implement a consistent Business Continuity Planning (BCP), Business Impact Analysis, and Disaster Recovery (DR) program for the business Improve the quality and coverage of Business Impact Analysis landscape to minimize risk in its crisis preparedness program and manage the control ratings metrics Understand Enterprise Resilience requirements related to BCPs, DR and educate, facilitate the business in meeting those requirements Required Qualifications: 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC] Preferre d Qualification s: Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Assisting of Identification and prioritizing areas that require risk reduction measures Executing on process risk reduction to ensure timely resolution of issues Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement Conducting independent testing of issues to ensure complete & effective resolution Monitoring and tracking the implementation of process changes ORMCM We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Focus Designs, develops, solves problems, tests, debugs, modifies, deploys, documents, and ensures the reliability and availability of software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user tools and applications. Organizational Context American Express is looking for a skilled Java/Kotlin engineer to join our team in India (Bangalore or Gurgaon). In this role, you will be crucial in enhancing our operational efficiency, primarily focusing on automating run books for rapid incident diagnostics. This position is key to significantly reducing our major incident management bridge window, thereby maintaining the high standard of service our customers. Key Responsibilities Strong in software development, data structures and System Design Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation) Demonstrate increased self-reliance to achieve team goals Assist in Non-Abstract Large System Design (NALSD): Support the design and implementation of scalable, resilient system architectures, with a focus on enhancing payment processing systems and customer-facing applications. Participate in Failure Mode Analysis (FMO): Collaborate in failure mode analyses to identify system vulnerabilities within our payment and processing systems, contributing to the development of mitigation strategies. Support Chaos Engineering Efforts: Aid in conducting chaos engineering experiments under senior engineers supervision to proactively uncover and address potential system frailties. Enhance Observability with OTEL: Help implement and refine our observability framework using OpenTelemetry, ensuring deep visibility into the health and performance of our systems. Learn SLOs and Error Budgets: Acquire knowledge on managing Service Level Objectives (SLOs) and error budgets, aiding in the quantitative assessment of system reliability. Contribute to Runbook Development: Participate in developing and refining runbooks, learning to automate incident response and operational procedures to improve team efficiency. Participate in code reviews and automated testing Debug basic software components and identify code defects for remediation Enable the deployment, support, and monitoring of software across test, integration, and production environments Automate deployments in test or production environments Automatically scale applications based on demand projections Education, Experience & Knowledge/Skills: 4+ years of software development experience in a professional environment and/or comparable experience Proficiency in Java programming language or ability to perform performance and Chaos Tests using JMeter and Litmus. Bachelors degree in computer science or related fields Strong foundation in Data Structures and algorithms. Demonstrated experience in Agile development, application design, software development, and testing Thorough understanding of XML, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming 4+ years experience with Java/J2EE, Python, Kotlin, Spring Boot, SQL, DB2, OOP concepts and multi-threading. Hands-on expertise with application design, software development and automated testing 3+ years experience with RESTful API development and strong data structures. Experience with continuous integration/deployment (Jenkins, Maven, XLR, GIT) Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc. Ability to effectively communicate to internal and external business partners on architecture and solution design Design and implement innovative solution/framework that will improve software engineering velocity, observability, infrastructure resiliency and security, and data availability Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the applications Proven experience building scalable web and mobile application Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning Hands-on experience on Node JS and React JS is preferable Monitors system performance and availability and improves software quality through root cause analysis Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Automation CoE in Controllership is playing a key role in creating state of the art automation solutions. We have a strategic seat at the table and our unique insights are valued in a highly competitive marketplace and increasingly complex finance environment. This team integrates human thinking with machine efficiency to deliver process excellence. The team works to understand processes, automate repeatable, rule based manual intensive tasks, create analytics to enhance efficiency and effectiveness by various tool integrations and processes reengineering. In this role, you will be responsible for coding, testing, and delivering high quality deliverables, should be willing to learn new technologies. Your role will also be providing support for existing automation solutions in terms of troubleshooting and enhancements. Minimum Qualifications: BE/B Tech/MCA Excellent written and verbal communication skills Ability to work with multiple projects and prioritize requirements Minimum 5 years experience in S/W development role. Skills Requirement: Excellent in Core Java with working knowledge of Java 8 or above. Solid understanding on data structures. Good understanding of object-oriented principles with an ability to write clean code Experience with webservices-REST, SOAP Must have experience with databases-SQL/No SQL and familiarity with Database management principles Understanding of DevOps like Docker, Jenkins, CI/CD Work with key stakeholders to elicit requirements and convert business requirements to technical design including but not limited data and technical solution design. Good re-engineering skills (going through existing code and figure out the dependencies/data flows and document them) Exposure to Agile development methodology is must. Other Tools: Git, JIRA, Confluence Good to Have: Has worked on UI automations using Open-Source Tech Robot Framework and is aware of use of selenium libraries Understanding on RPA or RDA automations or both Experience in Finance Domain will be added advantage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let s lead the way together Functional Description The Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. We are seeking experienced Risk and compliance professionals who want to be a part of the evolution for the next generation of risk management. Incumbent will be part of Enterprise Risk Management team, American Express, India within the GRC organization and will roll into the Chief Risk Officer (CRO) team of AEBC India. The incumbent will support in oversighting AEBC India s Enterprise Risks, including Credit Risk, Operational Risk, Asset and Liability Management Risks, and Liquidity & Funding Risks. The incumbent will work with a team of risk professionals in India and will be responsible for identifying, measuring, monitoring, and reporting on enterprise risks. Key Responsibilities Develop and Monitor risk tolerance limits, and establish risk appetite metrics and escalation thresholds for all major risk types focusing on operational risks including financial reporting, operations, people, processes, IT / IS, Cyber, privacy, Fraud risks etc. Review, provide effective oversight and conduct risk assessments for operational risk Pillar including but not limited to financial reporting, operations, Information Technology & Information Security, Privacy, Fraud and Cyber security risks etc. Be a Key stakeholder of Bank s Regulatory Change Management program and provide guidance/oversight to ensure controls implemented through regulatory projects meet regulatory requirements in letter and spirit Provide effective challenge through reviews of bank processes, with special attention to regulatory aspects. Collaborate effectively with Credit and Fraud Risk, Compliance, GCO, Operational Excellence, Treasury, Financial Controller, and other stakeholders in the first line teams to ensure regulatory compliance and manage regulatory relationship and exams for safety & soundness related regulations Review, understand and advise stakeholders on any new /upcoming regulatory guidelines and their potential impacts on the processes of the Bank. Minimum Qualifications: Advanced degree in economics, business, engineering, banking, or a related field. 4+ years of leadership experience in Regulatory Compliance /Operational risk management areas; preferably in a Bank/fintech /NBFC Sound knowledge of legal and regulatory frameworks pertaining to credit card, banking, Basel, merchant services, network, payments industry, anti-money laundering and data protections & privacy laws etc. Strong analytical skills and business acumen with a risk-reward control perspective. Strong understanding of local market regulatory requirements and banking industry. Demonstrated ability to successfully manage multiple priorities. Leadership Skills: Proven leader who can build, inspire, and coach a team with a passion for the business. Excellent relationship and influence management skills with the ability to build productive relationships across leadership levels and teams. Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. Proactive in identifying issues, delivering, and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks. Ability to communicate oversight findings to colleagues, business partners, and senior leaders. Strong verbal and written communication skills Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities