Restaurant Observer

Job Description

Job Overview: The Restaurant Observer is responsible for monitoring staff and restaurant operations through CCTV cameras. Observers ensure adherence to hygiene standards, service protocols, staff behavior, and proper execution of daily procedures. Real-time reporting and communication with the Reporting Head are essential for both shifts. Key Responsibilities: Monitor restaurant staff and operations using CCTV throughout the assigned shift. Observe and evaluate cleanliness, hygiene practices, food preparation, customer service, and staff discipline. Identify and report any non-compliance, unusual behavior, or performance issues. Ensure proper opening (day shift) and closing (night shift) procedures are being followed. Prepare and submit structured observation reports at the end of each shift. Escalate urgent issues such as safety violations, customer complaints, or staff conflicts to the Reporting Head. Assist in evaluating team performance by documenting observed behavior and operational consistency. Ensure surveillance is conducted discreetly and responsibly, following data privacy and confidentiality protocols. Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Paid sick time Paid time off Schedule: Evening shift Night shift Location: Lucknow, Uttar Pradesh (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person