6 Response Time Jobs

You will be responsible for SAP Retail MM testing in Hyderabad. As an SAP Testing-L3 expert, you must have proficiency in SAP MM Material Management-L3 and SAP Retail L3. Your role will involve experience in SAP testing and preferably SAP S4 implementation. You should have expertise in understanding different SDLC and Testing life cycles, good oral and written communication skills, and proficiency in documentation and presentations. Your responsibilities will include coordinating with Business analyst, ABAB team, and Functional analyst, understanding core SAP functional business process flow, designing end-to-end business process flow, and utilizing Test management tools. You will create and implement software testing planning and strategy, ensure testing best practices and methodologies, manage testing KPIs, and mentor resources on testing practices. You will collaborate with the automation team, prepare test reporting, and automate the test life cycle process using vb macros, scheduling, and GUI automation. Ensuring the quality of interaction with customers, timely deliveries, and accurate reporting are key aspects of your role. You will also be involved in status reporting, customer focus, and ensuring on-time deliveries. Your performance will be measured based on understanding test requirements, test case design, test case execution, and reporting. Your role requires mandatory skills in SAP Test Management with 3-5 years of experience. Join Wipro to be a part of a modern organization that values reinvention and empowers you to evolve constantly.,

You are an experienced professional with over 5 years of total experience in Performance Testing and Functional QA. You have a strong hands-on expertise in tools like JMeter, LoadRunner, or NeoLoad. Your proficiency includes working with SQL, JSON, and understanding API communication patterns. You are capable of Test Case Authoring, Test Planning and Strategy, Test Reporting, and Test Reviews. Additionally, you are familiar with automation tools such as Selenium and REST-assured for API/UI testing. Experience with performance monitoring and analysis tools like BlazeMeter, Gatling, Dynatrace, New Relic, or AppDynamics is a plus. Your responsibilities will include understanding functional and non-functional requirements of projects, interacting with clients to identify testing scope and expectations, preparing test plans/strategies, estimating test effort, risk management, designing and developing automated testing frameworks, setting up best practices for test automation, preparing test reports, communicating quality metrics, participating in retrospective meetings, conducting application demos, reviewing testing artifacts, triaging defects, providing feedback to team members, and setting clear expectations. You should have a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Excellent communication and coordination skills are essential, with the ability to collaborate effectively across cross-functional and geographically distributed teams. Your deep understanding of key performance indicators (KPIs) such as response time, latency, error rate, and throughput will be crucial in this role. Strong backend validation skills with good knowledge of SQL are required for this position.,

Key Responsibilities: Handle multiple live chat conversations with international customers Resolve product or service-related issues professionally Maintain accuracy, clarity, and customer satisfaction in every chat Follow standard procedures and document each interaction Meet daily performance targets (response time, quality, etc.) Requirements: Minimum 1 year of experience in international chat support Excellent written English and typing skills (35+ WPM) Strong problem-solving and multitasking ability Comfortable with night shifts and rotational week-offs Good knowledge of customer service tools (CRM/chat platforms)

KEY ROLES AND RESPONSIBILITIES: 1. Budgeting & Revenue Generation a. To prepare the budget, goal and objectives for the department and ensure profitability b. Generate Services sales leads; and promote and develop annual maintenance contacts (AMCs) c. Estimate and generate bids for contract projects/work d. To generate Revenue from Comprehensive AMC repairs e. To generate revenue from VAS 2. Complaints and RMS Resolution a. Ensure Complaints and RMS are resolved or provided as per due date b. Specify and make sure that required parts are ordered in time to ensure work deadlines are met 3. Managing Service Contractors a. Build interaction with Service Contractors and vendors regarding Warranties and related issues b. Timely and accurate processing of Service contractors' bills c. Maximize service contractors quality rating (No. of service contractors upgraded from 2 to 3 stars 4. Maximize claim amount a. Commissioning claims b. AMC Repair Claims c. Warranty Repair Claims d. RMS Claims 5. Manpower Management a. Timey Planning and recruitment of Manpower as per the demand b. Proper Planning & Work Allocation c. Provide ongoing training, support and expertise to all the team members and assist them in achieving the goals, and adherence to company policies and procedures. d. Supervise and provide direction for effective performance for Servicing, Installation, Commissioning and operations as per customer needs e. Ensuring that all team members meet or exceed productivity levels as per established guidelines 6. System Updation & Maintenance a. Updation of all complaints as and when received in systems/ Zoho 7. MIS/Reports Accurate and Timely Submission of Reports

As a Customer Service Representative at WebBeds, you will play a crucial role in delivering outstanding customer support to our clients. Your excellent communication skills, problem-solving abilities, and out-of-the-box thinking will enable you to deliver excellence. Your focus on customer satisfaction will contribute to maintaining positive relationships with our valued clients. Your strong interpersonal skills, teamwork mindset, result-driven approach, and organizational abilities will ensure effective collaboration and efficient service delivery. You will provide exceptional customer service to travel agent clients, addressing their inquiries, resolving issues, and providing accurate information. Handling client cases, including booking confirmations, amendments, and issue resolution, using problem-solving skills and out-of-the-box thinking to find effective solutions will be a key responsibility. Building rapport with clients, establishing trust and understanding to better meet their needs and enhance the customer experience is essential. Utilizing various communication channels such as phone, email, and chat to promptly and professionally respond to client inquiries will be part of your daily tasks. Collaborating with team members and other departments within WebBeds to ensure seamless coordination and effective problem-solving for clients is crucial. Utilizing company systems and tools to access and update client information, bookings, and related documentation accurately is an important aspect of your role. You will be expected to follow established processes and procedures to meet service level agreements and maintain high-quality customer service standards. Demonstrating strong interpersonal skills to build positive relationships with clients and colleagues is vital. Effective and clear communication, both verbally and in writing, to convey information and instructions accurately is necessary. Working collaboratively with team members to achieve common goals and deliver exceptional customer service is a key focus. Demonstrating a result-driven approach, consistently meeting or exceeding performance targets, and contributing to team success is expected. Planning and organizing work effectively to manage multiple tasks, prioritize responsibilities, and meet deadlines is essential for efficient service delivery. Utilizing negotiation skills when interacting with clients, suppliers, or other stakeholders to achieve mutually beneficial outcomes will be part of your responsibilities in this role. Regularly monitoring and striving to maintain high CSAT scores, prompt response times, high FCR rates, adherence to quality assurance metrics, optimal call handling metrics, and high levels of productivity and efficiency are skills that we value in our team members. Maintaining excellent attendance, seeking feedback for continuous improvement, and effectively utilizing internal knowledge bases and resources are also important aspects of the role. At WebBeds, we are proud of our dedicated team of friendly, energetic, and passionate professionals. We offer a dynamic environment with the chance to grow, influence, and impact change, as well as endless possibilities for personal and professional development. Our culture is built on collaboration, empowerment, and innovation, making WebBeds an exciting and rewarding place to work.,

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact with various teams and departments, including application developers, the Global Project Management Team, and Infrastructure teams such as Athena and Global Technology Infrastructure (GTI). A combination of technical and business acumen is crucial for success in this role, as the team focuses on managing Front Office Trading applications, Risk Management Systems, Pricing Engines, and other complex infrastructures. Your responsibilities will include managing daily system monitoring processes to ensure applications are running smoothly, responding to error alerts, leading incident management and service recovery efforts during disruptions, and continuously improving production estate management practices. You will also be responsible for overseeing changes going into production, driving DevOps automation initiatives, tracking service levels, engaging with application teams to address root causes of issues, and collaborating with the infrastructure team on service governance and production quality assurance matters. To excel in this role, you must have prior experience in a banking environment leading a production support team, familiarity with secure production environment processes and controls, practical experience with DevOps tools for the CI/CD pipeline, technical understanding of deployed applications, strong analytical and problems-solving skills, effective communication abilities, excellent planning and organizational skills, self-motivation, and a collaborative team-oriented approach. A minimum of 3+ years of experience in application development, production support, or infrastructure SRE engineering is required.,