Customer Service Representative - English Agent WebBeds

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Customer Service Representative at WebBeds, you will play a crucial role in delivering outstanding customer support to our clients. Your excellent communication skills, problem-solving abilities, and out-of-the-box thinking will enable you to deliver excellence. Your focus on customer satisfaction will contribute to maintaining positive relationships with our valued clients. Your strong interpersonal skills, teamwork mindset, result-driven approach, and organizational abilities will ensure effective collaboration and efficient service delivery. You will provide exceptional customer service to travel agent clients, addressing their inquiries, resolving issues, and providing accurate information. Handling client cases, including booking confirmations, amendments, and issue resolution, using problem-solving skills and out-of-the-box thinking to find effective solutions will be a key responsibility. Building rapport with clients, establishing trust and understanding to better meet their needs and enhance the customer experience is essential. Utilizing various communication channels such as phone, email, and chat to promptly and professionally respond to client inquiries will be part of your daily tasks. Collaborating with team members and other departments within WebBeds to ensure seamless coordination and effective problem-solving for clients is crucial. Utilizing company systems and tools to access and update client information, bookings, and related documentation accurately is an important aspect of your role. You will be expected to follow established processes and procedures to meet service level agreements and maintain high-quality customer service standards. Demonstrating strong interpersonal skills to build positive relationships with clients and colleagues is vital. Effective and clear communication, both verbally and in writing, to convey information and instructions accurately is necessary. Working collaboratively with team members to achieve common goals and deliver exceptional customer service is a key focus. Demonstrating a result-driven approach, consistently meeting or exceeding performance targets, and contributing to team success is expected. Planning and organizing work effectively to manage multiple tasks, prioritize responsibilities, and meet deadlines is essential for efficient service delivery. Utilizing negotiation skills when interacting with clients, suppliers, or other stakeholders to achieve mutually beneficial outcomes will be part of your responsibilities in this role. Regularly monitoring and striving to maintain high CSAT scores, prompt response times, high FCR rates, adherence to quality assurance metrics, optimal call handling metrics, and high levels of productivity and efficiency are skills that we value in our team members. Maintaining excellent attendance, seeking feedback for continuous improvement, and effectively utilizing internal knowledge bases and resources are also important aspects of the role. At WebBeds, we are proud of our dedicated team of friendly, energetic, and passionate professionals. We offer a dynamic environment with the chance to grow, influence, and impact change, as well as endless possibilities for personal and professional development. Our culture is built on collaboration, empowerment, and innovation, making WebBeds an exciting and rewarding place to work.,

Posted 1 day ago

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Technology Support II - Front office trading (FX and Commodities) Chase- Candidate Experience page

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact with various teams and departments, including application developers, the Global Project Management Team, and Infrastructure teams such as Athena and Global Technology Infrastructure (GTI). A combination of technical and business acumen is crucial for success in this role, as the team focuses on managing Front Office Trading applications, Risk Management Systems, Pricing Engines, and other complex infrastructures. Your responsibilities will include managing daily system monitoring processes to ensure applications are running smoothly, responding to error alerts, leading incident management and service recovery efforts during disruptions, and continuously improving production estate management practices. You will also be responsible for overseeing changes going into production, driving DevOps automation initiatives, tracking service levels, engaging with application teams to address root causes of issues, and collaborating with the infrastructure team on service governance and production quality assurance matters. To excel in this role, you must have prior experience in a banking environment leading a production support team, familiarity with secure production environment processes and controls, practical experience with DevOps tools for the CI/CD pipeline, technical understanding of deployed applications, strong analytical and problems-solving skills, effective communication abilities, excellent planning and organizational skills, self-motivation, and a collaborative team-oriented approach. A minimum of 3+ years of experience in application development, production support, or infrastructure SRE engineering is required.,

Posted 4 days ago

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