Reservations Incharge - Botique Accomodation

Job Title: Reservation Incharge – Boutique Accommodations
Location: Assagao, Goa
Company: Moana Eco Lifestyle & Hospitality Pvt. Ltd.
Job Type: Full-time

About Us

Collection of unique boutique stays in North Goa, including Mojigao Eco Resort, Artjuna Villas, and Artjuna Cabanas—offering a blend of comfort, design, and wellness in lush, natural settings. We're now looking for a skilled and service-focused Reservation Incharge to manage and coordinate all accommodation bookings across these properties.

www.mojigao.com | www.artjuna.com

Job Summary

The Reservation Incharge will be responsible for handling all incoming booking requests, managing online travel agency (OTA) listings, confirming reservations, optimizing occupancy, and ensuring clear communication between the guests and the property teams. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently in a hospitality environment.

Key Responsibilities

• Manage and respond to booking inquiries across all platforms (Website, Booking.com, Airbnb, Email, WhatsApp, Phone).
• Maintain updated room availability and pricing across OTAs and internal booking systems.
• Coordinate with the front office and operations teams at Mojigao, Artjuna Villas, and Cabanas to ensure smooth check-ins and accurate room assignments.
• Upsell packages, experiences, and add-ons to maximize revenue per booking.
• Handle changes, cancellations, and special requests professionally and efficiently.
• Maintain daily reservation reports and forecast occupancy trends.
• Ensure guest communication is timely, friendly, and aligned with brand tone.
• Assist in rate planning and seasonal pricing updates with the management team.
• Monitor guest reviews related to bookings and follow up as needed.

Requirements

• 2–4 years of experience in hotel or boutique accommodation reservations.
• Familiarity with OTA platforms like Booking.com, Airbnb, Agoda, etc.
• Strong communication skills in English (written and verbal); knowledge of other languages is a plus.
• Hands-on experience with reservation software or PMS systems.
• Excellent coordination, follow-up, and customer service mindset.
• Ability to manage pressure and multitask during peak seasons.

What We Offer

• Competitive salary based on experience.
• Opportunity to grow with a creative hospitality brand in Goa.
• A supportive work environment focused on wellness, sustainability, and guest experience.
• Discounts and perks at our properties and events.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: In person