Customer Support- Mandarin Language Aeris

10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As an IoT (Senior Engineer/Assistant Manager - Technical Support) at Aeris, you will be responsible for troubleshooting technical issues directly with customers of various technical skill levels. Your role will involve diagnosing and repairing faults, engaging with customers to quickly identify the root of their problems, and guiding them through a series of actions to resolve issues. You will also provide support in the form of procedural documentation, manage multiple cases simultaneously, and demonstrate a passion for continuous learning to stay updated on new technologies and techniques. In this position, you will be expected to manage your workload efficiently by accurately assessing timelines and meeting deadlines. Collaboration across teams is essential, requiring effective communication with leadership, product owners, and other technologists. Your responsibilities will include ensuring seamless connectivity, enhancing security measures, optimizing performance, and driving growth to contribute to today's connected smart world. To qualify for this role, you should hold a degree in Computer Science, Information Technology, or Telecommunications, accompanied by at least 10 years of experience in IT helpdesk, technical engineering support, and customer service within a high-traffic environment. Preference will be given to candidates with experience in Core network/Paco operation and certifications in Microsoft, Linux, Network Plus, or Cisco. Proficiency in network monitoring software, IP network, and applications, such as Wireshark, as well as running trace logs for telecom troubleshooting, is necessary. Familiarity with Salesforce, Zendesk, or ticket tracking best practices is advantageous. Knowledge of GSM Network, WCDMA network, 3G/LTE network, and service applications characteristics and capabilities is desirable but not mandatory. Strong written and verbal communication skills in English are required, along with average written and fluent verbal communication skills in Mandarin. Attention to detail, a high level of commitment, teamwork, a customer-focused approach, and a sense of urgency are key attributes for success in this role. Please note that as part of our hiring process, Aeris may conduct background checks to validate the information provided in your application and assess your suitability for the position. The scope and nature of these checks will adhere to the relevant laws and regulations of the country in which the role is situated. Further details will be communicated during the formal application process.,

Posted 1 month ago

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Board-level Repair Technician Cyrix Healthcare Pvt Ltd

2.0 - 7.0 years

0 Lacs

jodhpur, rajasthan

On-site

We are hiring a Medical Devices Board Level Repair Specialist to join our team at Cyrix Healthcare for the Jodhpur and surrounding areas in Rajasthan. In this role, you will be responsible for diagnosing and repairing faults in electronic devices at the circuit board level. This involves using specialized equipment and techniques to identify and address issues such as component replacement, precision soldering, and repairing broken tracks or pads on the board. **Roles and Responsibilities:** - Fixing electronic devices by diagnosing and repairing faults at the circuit board level - Using specialized equipment and techniques to identify and repair issues - Performing tasks such as component replacement, precision soldering, and repairing broken tracks or pads on the board **Experience:** - 3 to 7 years of experience in board level repairing **Salary Range:** - 25000 to 45000 **Contact Information:** - Phone: 9072522019 - Email: careercyrixkl@gmail.com **Job Types:** - Full-time, Permanent **Benefits:** - Life insurance - Provident Fund **Schedule:** - Day shift **Application Question:** - Do you have prior experience in board level repair **Work Location:** - In person If you have the required experience and skills in board level repair, we would love to hear from you. Join us at Cyrix Healthcare and be a part of our dedicated team!,

Posted 1 month ago

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