Renewals Executive

Responsibilities:

Collaborating with Customer and Finance Team to Renew the existing contract.

Developing debt & advance collection strategies and plans.

Adhering to the Collection Policies throughout the debt & Advance collection process.

Contacting debtors by telephone to enact and negotiate debt recovery.

Preventing repeated payment delinquency by negotiating manageable debt payments.

Negotiating settlements to receive payment on a certain percentage of the debt.

Keeping and updating records of all communications, payment plans agreed to, and

amounts paid.

Initiating legal and repossession proceedings if debt recovery fails.

Requirements:

A minimum of 1 years experience in Email Support, customer service, or collections and

Sales.

Having good hold on managing and creating the database as per the work

Should have Good Typing Skill, Analytical Skill, Mathematical calculation should be

strong

Must have Knowledge of Tally, Excel and Google sheets

Previous debt collection experience will be advantageous.

Exceptional ability to communicate with debtors to negotiate debt payment plans.

Ability to collaborate on debt collection efforts with other departments and institutions.

Exceptional recordkeeping and interpersonal skills.

Responsible for handling and maintaining data for Defaulters & Renewals.

Regular follow-ups with customers for pending payments through calls & mails.

Keeping track of the renewals of old orders and defaulters in case of payment not

received.

Payment Calculations