Renewals Account Representative

Title – Renewals Account Representative

Job Family: Sales

About CAI

CAI is a leading provider of digital work execution platforms designed to enhance operational efficiency and drive productivity in industrial environments. CAI’s platform leverages advanced technology to convert complex, paper-based procedures into streamlined, digital workflows. By enabling real-time data collection and integration, CAI facilitates greater visibility into work processes, allowing organizations to make informed decisions, optimize performance, and ensure compliance.

In addition to robust workflow management capabilities, CAI emphasizes data-driven insights to foster continuous improvement. CAI's solutions are tailored to address the unique challenges of industries such as manufacturing, energy, and pharmaceuticals, helping organizations achieve higher operational standards and reduce costs. With a commitment to innovation and user-centric design, CAI empowers businesses to transition from traditional practices to a modern, digital approach, driving growth and enhancing efficiency.

About the role

As a Renewals Account Representative at CAI Software, you will play a crucial role in maintaining and growing customer relationships by ensuring seamless renewals of term, maintenance and SaaS software contracts. Through proactive engagement and consultative selling, you will drive retention, identify upsell opportunities, and provide exceptional service that reinforces CAI’s value to its customers.
Responsibilities:

• Build strong customer relationships through consistent outreach via phone and email
• Ownership of the renewal process, proactively engaging with customers in advance of contract maturity, ensuring on-time and full-value contract renewals
• Notify customer of upcoming contract expiration and present renewal proposal(s) and options
• Consultative selling experience, including negotiating renewal quotes and handling objections
• Engage customer in conversations around renewal readiness, timing and general customer needs
• Manage a renewal opportunity pipeline and providing an accurate weekly forecast
• Identify upsell opportunities and collaborate with Account Management team
• Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed
• Cross-functionally collaborate with internal stakeholders to deliver competitive solutions
• Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable renewals

Experience:

• 2-4 years of experience in software license renewals, sales, or customer account management
• Strong communication, negotiation, and consultative sales skills
• Comfortable selling to C-Level executives
• Detail-oriented mindset with excellent organizational abilities
• Experience working in an outbound phone sales/support role
• Proficiency in Microsoft Office; NetSuite, Salesforce experience is a plus
• Multilingual skills (Spanish, Italian or French) are advantageous

CAI Software is an “EEO/Veterans/Disabled employer.”

Equal Employment Opportunity

CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, , genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

Disability Accommodation

CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at [email protected] or send an e-mail with your specific accommodation request.

Work Authorization

Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the Immigration Reform and Control Act of 1986 (IRCA).

Pay Transparency Nondiscrimination

CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).