Renewal Specialist

You are a Renewals Specialist at Vimeo, responsible for renewing and expanding Vimeo's SMB client relationships. Your role is crucial in managing the renewal process, maintaining high customer satisfaction, and enhancing the value of customer relationships. **Key Responsibilities:** - Collaborate closely with the account management and customer success teams to understand and address customer needs, limit churn, and identify expansion opportunities. - Expertly negotiate contract terms to ensure a balance between customer satisfaction and Vimeo's objectives. - Proactively monitor and address customer health metrics that impact renewals. - Provide accurate forecasts and reports on renewal activities, including revenue and retention metrics. - Stay updated on industry trends and competitor strategies to stay ahead. **Qualifications Required:** - Bachelor's degree in Business, Marketing, or a relevant field. - Minimum of 1 year of experience in renewals or account management in a SaaS or tech environment. - Exceptional organizational skills. - Strong negotiation and relationship-building capabilities. - Proven ability to multitask in a fast-paced setting, managing multiple accounts efficiently. - Proficiency in CRM software and data analysis tools. - Familiarity with the video software sector is a plus. Vimeo is the world's most innovative video experience platform, enabling users to create high-quality video experiences to better connect and bring ideas to life. Serving a diverse community of millions of users, Vimeo's impact is felt globally. As an equal opportunity employer, Vimeo champions diversity, equity, and inclusion in product development, leadership, and culture building.,