Remote Desktop support Engineer

As a Remote Desktop Support Engineer, you will be responsible for providing round-the-clock technical support for desktops, laptops, and peripherals. Your key responsibilities will include: - Monitoring and responding to incidents via ticketing system within SLA timelines - Performing remote troubleshooting and escalating unresolved issues - Supporting users across different time zones to ensure minimal downtime - Maintaining logs of shift activities and handover reports for continuity - Collaborating with global IT teams for coordinated support - Providing technical support for desktops, laptops, printers, and other peripherals - Troubleshooting hardware and software issues both onsite and remotely - Installing, configuring, and upgrading operating systems and applications - Responding to user tickets and resolving issues related to Windows, Mac, or Linux environments - Maintaining logs of support requests, resolutions, and system updates - Assisting in setting up new systems and user accounts - Collaborating with IT teams to escalate unresolved issues - Ensuring timely updates and patches for systems and applications - Training users on basic IT procedures and best practices - Maintaining inventory of IT assets and ensuring compliance with company policies About the company, they balance innovation with an open, friendly culture and the backing of a long-established parent company known for its ethical reputation. They guide customers from what's now to what's next by unlocking the value of their data and applications to solve digital challenges, achieving outcomes that benefit both business and society.,