Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Additional  Installed, modified, and made minor repairs to computer hardware and software systems.  Understood VPN configuration and mobile device security protocols to ensure data protection.  Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.  Consulted with users to determine steps and procedures taken to identify and resolve the problem.  Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.  Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.
Strong technical Background with Excellent Communication Skills.