Roles and Responsibilities: 1. Customer Outreach & Lead Generation Make outbound calls to potential and existing customers. Identify new sales opportunities through cold calling, inbound leads, and referrals. Build and maintain a pipeline of qualified prospects. 2. Product Promotion & Sales Conversion Present and explain product features, benefits, and pricing to customers. Handle customer objections and provide persuasive solutions. Convert inquiries into confirmed sales, meeting or exceeding targets. 3. Customer Relationship Management Maintain strong relationships with customers through follow-ups. Address customer queries, complaints, and service requests promptly. Ensure a positive customer experience to drive repeat business. 4. Sales Target Achievement Meet daily, weekly, and monthly sales quotas. Work on upselling and cross-selling products/services to increase revenue. Provide insights and feedback on customer preferences and market trends. 5. Reporting & Documentation Maintain accurate records of customer interactions, sales, and follow-ups. Update CRM or sales database with call details and outcomes. Prepare and submit daily/weekly performance reports. 6. Coordination with Internal Teams Work closely with the sales and marketing team to align on strategies. Share customer feedback to help improve products and services. Ensure smooth handover of leads to the field sales team when needed. 7. Continuous Learning & Skill Development Stay updated on industry trends, competitor activities, and product enhancements. Participate in sales training sessions and skill improvement workshops. Adapt to new sales techniques and customer engagement strategies.
Job Overview: We are looking for a highly motivated and energetic Telesales Representative to join our dynamic sales team. As a Telesales Representative, you will be responsible for contacting potential and existing customers by phone to promote and sell our products/services. You will play a key role in generating sales, identifying customer needs, and maintaining a positive brand image. Key Responsibilities: Outbound Calling: Initiate calls to potential and existing customers to sell products/services, generate leads, and close sales. Customer Engagement: Build rapport with customers to understand their needs, provide appropriate solutions, and encourage repeat business. Product Knowledge: Stay informed about the company’s products/services, benefits, and features to effectively communicate with prospects. Lead Qualification: Identify and qualify sales leads through in-depth conversations and targeted questions. Achieve Sales Targets: Meet or exceed monthly and quarterly sales goals and KPIs set by the sales manager. Maintain Records: Update customer information, track calls, and record all sales activities in CRM software. Handle Objections: Effectively handle objections and inquiries from customers, providing suitable solutions and information. Customer Retention: Follow up with customers post-sale to ensure satisfaction, address concerns, and encourage repeat business or referrals. Report Generation: Provide regular reports on sales progress, challenges, and potential opportunities. Skills & Qualifications: Experience: Proven experience in telesales, telemarketing, or a similar sales-oriented role is preferred. Communication: Excellent verbal communication skills with a professional and persuasive tone. Listening Skills: Strong active listening skills to understand customer needs and respond appropriately. Sales Focused: Ability to close sales, meet targets, and handle rejection with resilience. Tech-Savvy: Comfortable with CRM software, Excel, and other sales tools. Self-Motivated: Ability to work independently, stay focused, and take initiative in a target-driven environment. Problem-Solving: Ability to provide solutions to customers’ challenges and overcome objections effectively. Customer-Oriented: Focus on customer satisfaction and delivering high-quality service. Preferred Qualifications: High school diploma or equivalent; additional sales training is a plus. Knowledge of the industry or specific product knowledge related to the role. Multilingual skills are an advantage (depending on the market).
Key Responsibilities:Make outbound calls to potential customers to promote and sell products/services. Handle inbound calls and convert inquiries into sales opportunities. Explain product features, benefits, and pricing to customers clearly. Maintain a database of customer information and update call records regularly. Follow up with prospective clients via calls, emails, or messages to close sales. Achieve monthly and quarterly sales targets. Resolve customer complaints and ensure maximum customer satisfaction. Report daily/weekly sales activities to the team leader or manager. Stay updated on product knowledge, company policies, and industry trends.
Job Title: Sales Trainer Job Summary: We are seeking a dynamic and experienced Sales Trainer to join our team. The Sales Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the sales performance of our agents. This role requires strong communication skills, in-depth knowledge of sales techniques, and the ability to motivate and develop sales professionals in a fast-paced environment. Key Responsibilities: Develop and deliver training modules for new hires and existing sales teams on sales techniques, soft skills, product knowledge, and customer handling. Conduct refresher training sessions to enhance productivity and improve sales conversion rates. Identify training needs by evaluating team performance, listening to calls, and reviewing KPIs (Key Performance Indicators). Create engaging training materials, manuals, scripts, and role-play exercises tailored to BPO sales requirements. Collaborate with managers and team leaders to align training with business goals and sales targets. Provide on-the-job coaching, mentoring, and floor support to sales executives. Monitor and evaluate training effectiveness through assessments, quizzes, call audits, and performance reports. Stay updated with the latest sales practices, industry trends, and BPO sector requirements. Maintain records of training activities and prepare reports for management. Required Skills & Competencies: Excellent communication, presentation, and interpersonal skills. Strong knowledge of tele sales, outbound/inbound sales processes, and customer engagement strategies. Ability to motivate, coach, and inspire sales teams. Analytical mindset to identify training needs and measure outcomes. Adaptability to work in a fast-paced and target-driven BPO environment. Proficiency in MS Office (PowerPoint, Excel, Word). Qualifications & Experience: Bachelor’s degree (preferred in Business, Marketing, or related field). 2–5 years of experience as a Sales Trainer, Team Leader, or in a similar role in the BPO/Call Center industry. Proven track record of improving sales performance through training. Key Performance Indicators (KPIs): Improvement in sales conversion rates. Reduction in average handling time (AHT) without compromising quality. Increase in customer satisfaction scores (CSAT/NPS). Training completion and certification rates. Agent retention and reduced early attrition.