Roles and Responsibilities: 1. Customer Outreach & Lead Generation Make outbound calls to potential and existing customers. Identify new sales opportunities through cold calling, inbound leads, and referrals. Build and maintain a pipeline of qualified prospects. 2. Product Promotion & Sales Conversion Present and explain product features, benefits, and pricing to customers. Handle customer objections and provide persuasive solutions. Convert inquiries into confirmed sales, meeting or exceeding targets. 3. Customer Relationship Management Maintain strong relationships with customers through follow-ups. Address customer queries, complaints, and service requests promptly. Ensure a positive customer experience to drive repeat business. 4. Sales Target Achievement Meet daily, weekly, and monthly sales quotas. Work on upselling and cross-selling products/services to increase revenue. Provide insights and feedback on customer preferences and market trends. 5. Reporting & Documentation Maintain accurate records of customer interactions, sales, and follow-ups. Update CRM or sales database with call details and outcomes. Prepare and submit daily/weekly performance reports. 6. Coordination with Internal Teams Work closely with the sales and marketing team to align on strategies. Share customer feedback to help improve products and services. Ensure smooth handover of leads to the field sales team when needed. 7. Continuous Learning & Skill Development Stay updated on industry trends, competitor activities, and product enhancements. Participate in sales training sessions and skill improvement workshops. Adapt to new sales techniques and customer engagement strategies.
Job Overview: We are looking for a highly motivated and energetic Telesales Representative to join our dynamic sales team. As a Telesales Representative, you will be responsible for contacting potential and existing customers by phone to promote and sell our products/services. You will play a key role in generating sales, identifying customer needs, and maintaining a positive brand image. Key Responsibilities: Outbound Calling: Initiate calls to potential and existing customers to sell products/services, generate leads, and close sales. Customer Engagement: Build rapport with customers to understand their needs, provide appropriate solutions, and encourage repeat business. Product Knowledge: Stay informed about the company’s products/services, benefits, and features to effectively communicate with prospects. Lead Qualification: Identify and qualify sales leads through in-depth conversations and targeted questions. Achieve Sales Targets: Meet or exceed monthly and quarterly sales goals and KPIs set by the sales manager. Maintain Records: Update customer information, track calls, and record all sales activities in CRM software. Handle Objections: Effectively handle objections and inquiries from customers, providing suitable solutions and information. Customer Retention: Follow up with customers post-sale to ensure satisfaction, address concerns, and encourage repeat business or referrals. Report Generation: Provide regular reports on sales progress, challenges, and potential opportunities. Skills & Qualifications: Experience: Proven experience in telesales, telemarketing, or a similar sales-oriented role is preferred. Communication: Excellent verbal communication skills with a professional and persuasive tone. Listening Skills: Strong active listening skills to understand customer needs and respond appropriately. Sales Focused: Ability to close sales, meet targets, and handle rejection with resilience. Tech-Savvy: Comfortable with CRM software, Excel, and other sales tools. Self-Motivated: Ability to work independently, stay focused, and take initiative in a target-driven environment. Problem-Solving: Ability to provide solutions to customers’ challenges and overcome objections effectively. Customer-Oriented: Focus on customer satisfaction and delivering high-quality service. Preferred Qualifications: High school diploma or equivalent; additional sales training is a plus. Knowledge of the industry or specific product knowledge related to the role. Multilingual skills are an advantage (depending on the market).
Key Responsibilities:Make outbound calls to potential customers to promote and sell products/services. Handle inbound calls and convert inquiries into sales opportunities. Explain product features, benefits, and pricing to customers clearly. Maintain a database of customer information and update call records regularly. Follow up with prospective clients via calls, emails, or messages to close sales. Achieve monthly and quarterly sales targets. Resolve customer complaints and ensure maximum customer satisfaction. Report daily/weekly sales activities to the team leader or manager. Stay updated on product knowledge, company policies, and industry trends.
Job Title: Sales Trainer Job Summary: We are seeking a dynamic and experienced Sales Trainer to join our team. The Sales Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the sales performance of our agents. This role requires strong communication skills, in-depth knowledge of sales techniques, and the ability to motivate and develop sales professionals in a fast-paced environment. Key Responsibilities: Develop and deliver training modules for new hires and existing sales teams on sales techniques, soft skills, product knowledge, and customer handling. Conduct refresher training sessions to enhance productivity and improve sales conversion rates. Identify training needs by evaluating team performance, listening to calls, and reviewing KPIs (Key Performance Indicators). Create engaging training materials, manuals, scripts, and role-play exercises tailored to BPO sales requirements. Collaborate with managers and team leaders to align training with business goals and sales targets. Provide on-the-job coaching, mentoring, and floor support to sales executives. Monitor and evaluate training effectiveness through assessments, quizzes, call audits, and performance reports. Stay updated with the latest sales practices, industry trends, and BPO sector requirements. Maintain records of training activities and prepare reports for management. Required Skills & Competencies: Excellent communication, presentation, and interpersonal skills. Strong knowledge of tele sales, outbound/inbound sales processes, and customer engagement strategies. Ability to motivate, coach, and inspire sales teams. Analytical mindset to identify training needs and measure outcomes. Adaptability to work in a fast-paced and target-driven BPO environment. Proficiency in MS Office (PowerPoint, Excel, Word). Qualifications & Experience: Bachelor’s degree (preferred in Business, Marketing, or related field). 2–5 years of experience as a Sales Trainer, Team Leader, or in a similar role in the BPO/Call Center industry. Proven track record of improving sales performance through training. Key Performance Indicators (KPIs): Improvement in sales conversion rates. Reduction in average handling time (AHT) without compromising quality. Increase in customer satisfaction scores (CSAT/NPS). Training completion and certification rates. Agent retention and reduced early attrition.
Key Responsibilities: Identify, connect, and onboard new sellers to the Good Income platform. Promote the seller program highlighting benefits: low entry cost, high visibility, affiliate-driven sales model, and zero renewal charges. Generate and close franchise leads by presenting the Good Income business model. Conduct presentations, meetings, and field visits with potential sellers and franchise partners. Support sellers in registration, product listing, and profile setup. Support franchise partners with initial setup, training, and ongoing sales growth. Maintain a structured pipeline for seller and franchise leads and report progress regularly. Collaborate with internal teams for smooth onboarding and operational support. Participate in exhibitions, trade fairs, and networking events to generate leads. Requirements: 5* years of experience in B2B sales, seller acquisition, or franchise development. Strong communication, negotiation, and networking skills. Self-motivated and result-oriented with the ability to work independently. Familiarity with e-commerce marketplaces, seller platforms, or franchise business models is a plus. Own vehicle and valid driving license preferred (for field role). Bachelor’s degree in Business, Marketing, or related field.
Job Summary: We are looking for a dynamic and goal-oriented Recruiter to manage the full-cycle recruitment process. The ideal candidate will be responsible for sourcing, screening, and hiring qualified candidates to meet the company’s staffing needs. You will collaborate with department heads to understand job requirements and ensure a smooth and efficient hiring process. Key Responsibilities: Understand job requirements and create effective job descriptions. Source potential candidates through job portals, social media, and networking. Conduct initial screening calls and schedule interviews. Coordinate and communicate with hiring managers throughout the recruitment process. Maintain candidate databases and recruitment reports. Follow up with candidates during the selection and onboarding process. Develop and maintain relationships with colleges, consultants, and job portals. Ensure a positive candidate experience at all stages of hiring. Stay updated with current trends in recruitment and talent acquisition. Required Skills and Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field. Proven experience as a recruiter (in-house or agency). Excellent communication and interpersonal skills. Strong sourcing skills using platforms like Naukri, Indeed, LinkedIn, etc. Ability to handle multiple requirements and meet deadlines. Good understanding of recruitment metrics and HR practices. Preferred Skills: Experience in bulk hiring or technical recruitment. Knowledge of Applicant Tracking Systems (ATS). Strong negotiation and decision-making skills.
Job Role: The Merchandiser acts as a link between the buyer and the production team. They are responsible for handling buyer communication, product development, costing, order execution, and ensuring timely delivery of quality garments as per buyer requirements. Key Responsibilities: 1. Buyer Communication: Act as the main point of contact between the buyer and the company. Understand buyer requirements and specifications clearly. Provide updates to buyers regarding order status, sampling, and production progress. 2. Product Development: Coordinate with the design and sampling teams for new product development. Prepare and send samples as per buyer specifications and timelines. Ensure accurate interpretation of buyer’s tech packs and comments. 3. Costing and Pricing: Prepare garment costing sheets and negotiate prices with buyers. Coordinate with sourcing and purchase teams to control material costs. 4. Order Execution: Manage and monitor order processing from sample approval to shipment. Create and follow up on production schedules to ensure on-time delivery. Coordinate with the production, quality, and logistics departments. 5. Fabric and Trims Sourcing: Identify and source appropriate fabrics, accessories, and trims. Ensure material availability as per production timelines. Liaise with suppliers and vendors for timely procurement. 6. Quality Assurance: Ensure that all products meet buyer quality standards and specifications. Work closely with the quality control team for inspections and approvals. 7. Documentation and Reporting: Maintain order files, approvals, costing details, and shipment documents. Prepare regular reports on order status, shipment schedules, and production updates. 8. Follow-ups and Coordination: Maintain continuous follow-ups with production units, suppliers, and buyers. Resolve any production or delivery issues promptly. 9. Market & Trend Awareness: Stay updated with current fashion trends, fabric innovations, and market demands. Suggest new ideas or improvements based on buyer preferences and market trends. Required Skills: Strong communication and negotiation skills Knowledge of fabrics, trims, and garment construction Proficiency in Microsoft Excel and ERP systems Attention to detail and ability to multitask Time management and problem-solving skills
Job Summary: The Virtual Assistant will provide administrative, operational, and customer support remotely to ensure smooth business operations. The ideal candidate should be organized, tech-savvy, and capable of handling multiple tasks efficiently with minimal supervision. Key Responsibilities: Manage emails, calendars, and appointments. Prepare and maintain reports, spreadsheets, and databases. Conduct online research and compile relevant information. Coordinate meetings, calls, and travel arrangements. Handle data entry, file organization, and documentation. Respond to client inquiries and provide customer support. Create and manage content for social media or company communications (if required). Assist in preparing presentations and proposals. Track and follow up on pending tasks and deadlines. Support day-to-day administrative functions as assigned. Required Skills and Qualifications: Proven experience as a Virtual Assistant or Administrative Assistant. Excellent written and verbal communication skills. Strong organizational and time-management abilities. Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace. Ability to handle sensitive information with confidentiality. Self-motivated and capable of working independently. Educational Qualification: Bachelor’s degree preferred (any discipline). Certification in administrative support or virtual assistance is an added advantage. Key Competencies: Attention to detail Problem-solving skills Professional communication Adaptability and multitasking Customer-oriented mindset
Job Title: Sales Manager Job Summary: The Sales Manager will be responsible for driving business growth by developing sales strategies, managing a team of sales executives, and building strong relationships with clients and distributors. The role demands an experienced sales professional with in-depth knowledge of industrial products, excellent negotiation skills, and a result-oriented mindset. Key Responsibilities: Develop and implement effective sales plans to achieve company targets and expand market presence. Lead, motivate, and supervise the sales team to ensure consistent performance and goal achievement. Identify and develop new business opportunities through dealer networks, institutional clients, and project sales. Maintain strong relationships with existing clients and ensure high levels of customer satisfaction. Conduct regular market research to monitor competitor activities, pricing, and trends. Prepare and present regular sales performance reports to senior management. Coordinate with marketing and operations teams to ensure timely product delivery and after-sales service. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum 5–7 years of experience in sales Strong leadership, communication, and team management skills. Proven record of achieving and exceeding sales targets. Excellent negotiation and client relationship management skills. Proficiency in MS Office and CRM tools. Key Competencies: Target-driven and performance-oriented Strategic thinking and planning ability Strong interpersonal and networking skills Excellent problem-solving and decision-making capabilities
Company Profile: RELIABLE Enterprises India Pvt. Ltd. is one of the famous Indian brands for school uniforms fabric & clothing, offering Fabrics for Uniforms, T-shirts, Sweaters, Blazers, Skirts, Shirts, school bags, Sportswear and many other accessories. With its elegant and trendy collection, RELIABLE is one stop shop for all institutions looking forward to build their identity. Job Purpose:We are looking for a proactive communicator who can delight customers and build Reliable’s reputation as the most trusted schoolwear partner.Responsibilities:Customer Communication:Respond to 100% customer queries within 2 hrs,” “Maintain 95% satisfaction rating,” “Track order lifecycle from confirmation to dispatch.Primary contact for inquiries and issues.Provide order updates.Ensure customer satisfaction.Relationship Management:Build strong client relationships.Understand and meet customer needs.Coordination and Collaboration:Work with production, sales, and finance.Identify new business opportunities.Ensure accurate order info.Data Management:Update customer records.Generate interaction reports.Problem Solving:Resolve complaints promptly.Prevent and address issues.Escalate complex problems.Ensure zero complaint recurrence through RCA and process feedback.Requisite Skills:Problem-Solving Effective Communication SkillInterpersonal skill Good working knowledge of Google SheetsDesired Skills:Commercial Awareness MultitaskingOrganization skills
Position OverviewA Telesales Executive is responsible for generating sales over the phone by contacting potential and existing customers. The role involves understanding customer needs, promoting products/services, and closing sales while maintaining strong customer relationships.
Job Title: Telesales Executive Department: Sales & Marketing Job Summary: The Tele sales Executive is responsible for generating sales over the phone by contacting potential and existing customers, understanding their needs, and offering suitable products or services. The role requires excellent communication skills, persuasive ability, and a customer-focused approach to achieve monthly sales targets. Key Responsibilities: Make outbound calls to prospective and existing customers to promote products or services. Handle inbound sales inquiries and convert leads into sales. Explain product features, benefits, and pricing clearly to customers. Identify customer needs and provide appropriate product recommendations. Maintain and update customer databases (CRM) accurately. Follow up on leads and maintain strong customer relationships. Achieve daily, weekly, and monthly sales targets. Handle customer queries, objections, and complaints professionally. Report daily call activities and sales progress to the supervisor Required Skills & Qualifications: Minimum qualification: 12th pass / Graduate in any stream. Proven experience in telesales, telemarketing, or customer service preferred. Excellent verbal communication and interpersonal skills. Strong persuasion and negotiation skills. Basic computer knowledge and familiarity with CRM tools. Ability to handle pressure and meet targets. Fluent in [English/Hindi/Regional Language – as applicable]. Key Competencies: Confident and energetic personality Good listening and problem-solving skills Positive attitude
Company Profile: RELIABLE Enterprises India Pvt. Ltd. is one of the famous Indian brands for school uniforms fabric & clothing, offering Fabrics for Uniforms, T-shirts, Sweaters, Blazers, Skirts, Shirts, school bags, Sportswear and many other accessories. With its elegant and trendy collection, RELIABLE is one stop shop for all institutions looking forward to build their identity. Job Purpose:The Merchant will be responsible for coordinating between customers, design, production, and billing teams to ensure seamless order execution—from sample development to final delivery. The role requires expertise in costing, fabric/garment knowledge, order follow-up, and maintaining accurate documentation.Responsibilities:1. Product Development & Design CoordinationPrepare Design Sheets / Tech Packs for garments with complete specifications.Coordinate with design team, sampling unit, and production for approvals.Ensure all trims, fabrics, accessories, and detailing are correct before production.2. Order Management & DocumentationPrepare and maintain Sales Orders, Job Orders, and Purchase Orders.Verify order details, delivery timelines, customer requirements, and costing.Maintain proper documentation for all customer orders.3. Vendor & Internal CoordinationCoordinate with fabric department, dyeing, stitching, printing, and finishing teams.Follow up with vendors for timely fabric, trims, and accessory supply.Ensure smooth workflow from order placement to dispatch.4. Costing & Production PlanningPrepare cost sheets for garments and ensure price accuracy.Forecast material requirements based on order quantity.Plan production timelines and track order progress daily.5. Billing & Dispatch Follow-UpCoordinate with the billing team for invoice preparation.Ensure correctness of purchase challans, sale invoices, and dispatch documents.Track deliveries and ensure customers receive timely updates.6. Customer Interaction & Relationship ManagementShare order status, samples, and approvals with customers.Maintain professional communication and resolve issues promptly.Build long-term relationships with schools, corporates, and institutions.7. Data Entry & Sheet ManagementMaintain tracking sheets in Google Sheets and Excel.Update WIP data, dispatch schedules, and production tracking sheets.Ensure all entries are accurate and updated daily.Requisite Skills:Strong knowledge of garment manufacturing (fabric, stitching, trims).Expertise in Tech Pack preparation, costing, and order documentation.Strong follow-up and coordination skills.Proficiency in Google Sheets, Excel, and documentation tools.Excellent communication (written & verbal).Ability to manage multiple orders simultaneously.Desired Skills:Commercial awareness and negotiation skills.Understanding of timelines, production workflows, and customer needs.Experience in school uniform merchandising is a plus.
Company Profile: RELIABLE Enterprises India Pvt. Ltd. is one of the famous Indian brands for school uniforms fabric & clothing, offering Fabrics for Uniforms, T-shirts, Sweaters, Blazers, Skirts, Shirts, school bags, Sportswear and many other accessories. With its elegant and trendy collection, RELIABLE is one stop shop for all institutions looking forward to build their identity. Job Purpose:To oversee and manage the complete knitted fabric operations including knitting, greige fabric handling, dyeing jobwork coordination, quality control, and fabric stock management. The Fabric Incharge ensures timely availability of both greige and dyed fabric according to production and merchandising requirements.Responsibilities:1. Knitting & Fabric Production ManagementPlan and monitor daily knitting schedules.Ensure knitted fabric meets required GSM, width, shrinkage, and structure.Coordinate with knitting supervisors and check production output. 2. Dyeing & Processing Jobwork HandlingIssue fabric dyeing challans to dyeing jobworkers (dyers).Follow up daily with dyeing units for production status.Track lab dips, bulk dyeing lots, re-dyeing, and shade approval process.Maintain inward / outward dyeing records and ensure timely receipt of dyed rolls. 3. Fabric Inward, Outward & Stock ControlMaintain stock of Greige Fabric, Dyed Fabric, and Finished Fabric.Record all fabric movements in Google Sheets / Excel.Verify weights, rolls, shrinkage, and quality upon inward.Maintain fabric racks, roll numbering, and bin location management. 4. Quality AssuranceInspect fabric for shade matching, GSM, knitting faults, streaks, holes, barre, uneven dyeing, etc.Coordinate with QA team for approvals or rejections.Ensure all dyeing lots match Reliable’s quality standards. 5. Coordination with Merchants & ProductionProvide fabric availability updates to the Merchandising team.Ensure fabric is prepared as per garment production sequence.Communicate daily shortages, pending lots, and expected arrival. 6. Vendor & Dyer ManagementMaintain professional relationships with dye houses and jobworkers.Ensure timely completion of dyeing, finishing, and processing.Handle disputes, shade issues, and rework requirements.Track and reduce rejections. 7. Reporting & DocumentationMaintain and update:Fabric Stock RegisterDyeing Jobwork ReportDaily Fabric Inward/Outward SheetColour/Shade-wise availabilityShortage & pending reportEnsure real-time updates in Google Sheets and Excel.Requisite Skills:Strong knowledge of knitted fabrics (single jersey, interlock, rib, P/C blends, GSM control).Understanding of dyeing processes, lab dips, shade control, finishing techniques.Excellent follow-up and vendor management.Skilled in Google Sheets / Excel (data management, reporting).Strong organisational ability and problem-solving skills.Ability to handle multiple fabric lots simultaneously.Desired Skills:Experience in uniform fabrics is preferred.Knowledge of knitting machines (HS, DY, SJ, RIB) and yarn types.Understanding of quality parameters and testing.
We are seeking a detail-oriented and dependable Accountant to manage financial records, ensure accuracy in reporting, and support compliance with statutory requirements. The ideal candidate will have strong accounting knowledge, analytical skills, and the ability to work in a structured, deadline-driven environment. Key ResponsibilitiesMaintain accurate books of accounts, including general ledger entries Prepare monthly, quarterly, and annual financial statements Manage accounts payable and accounts receivable Reconcile bank statements and resolve discrepancies Ensure compliance with accounting standards, tax regulations, and company policies Assist in preparation and filing of tax returns, audits, and statutory reports Monitor expenses, budgets, and financial controls Support internal and external audits by providing required documentation Coordinate with internal departments and external stakeholders (auditors, banks, tax consultants) Identify process improvements to enhance financial efficiency and accuracy Required QualificationsBachelor’s degree in Accounting, Finance, or a related field [2–5] years of relevant accounting experience (can be adjusted) Strong understanding of accounting principles and financial reporting Proficiency in accounting software (e.g., Tally, SAP, Oracle, QuickBooks) Good working knowledge of MS Excel High attention to detail and accuracy Strong analytical and problem-solving skills Preferred QualificationsProfessional certification (CA, CPA, CMA, ACCA) – added advantage Experience in [industry, if applicable] Knowledge of local tax laws and statutory compliance Soft SkillsIntegrity and professionalism Strong communication and interpersonal skills Ability to meet deadlines and manage multiple tasks Team-oriented with a proactive mindset What We OfferCompetitive salary and benefits Stable work environment with a reputable company
Company Profile: RELIABLE Enterprises India Pvt. Ltd. is one of the famous Indian brands for school uniforms fabric & clothing, offering Fabrics for Uniforms, T-shirts, Sweaters, Blazers, Skirts, Shirts, school bags, Sportswear and many other accessories. With its elegant and trendy collection, RELIABLE is one stop shop for all institutions looking forward to build their identity. Job Purpose:We are looking for a proactive communicator who can delight customers and build Reliable’s reputation as the most trusted schoolwear partner.Responsibilities:Customer Communication:Respond to 100% customer queries within 2 hrs,” “Maintain 95% satisfaction rating,” “Track order lifecycle from confirmation to dispatch.Primary contact for inquiries and issues.Provide order updates.Ensure customer satisfaction.Relationship Management:Build strong client relationships.Understand and meet customer needs.Coordination and Collaboration:Work with production, sales, and finance.Identify new business opportunities.Ensure accurate order info.Data Management:Update customer records.Generate interaction reports.Problem Solving:Resolve complaints promptly.Prevent and address issues.Escalate complex problems.Ensure zero complaint recurrence through RCA and process feedback.Requisite Skills:Problem-Solving Effective Communication SkillInterpersonal skill Good working knowledge of Google SheetsDesired Skills:Commercial Awareness MultitaskingOrganization skills