Relationship Manager

12.10 Customer Relationship Executive HL/HE Business Vertical: Housing Line of Business: Home Loans Department: Sales Line Manager: Sales Manager Location: Designation: Customer Relationship Executive /Relationship Manager Grade: CRE/J1 No. of Positions: On the rolls of: TCHFL Job Dimensions Responsible for handling team: No Roles reporting into this role(Direct/Indirect): Contact or Interaction with: 1) Customers 2) Channel Partners & Vendors 3) Builders Travel Required: Yes Position Type: Full time Process Owner: 1. Sales 4)Internal Sales team Job Purpose • To ensure the achievement of disbursement targets with a proper mix of HE/ HL with minimum delinquency. Responsibilities Core Responsibilities: o o o o o o o o Ensure the number of log in along with disbursement of HE/ HL is of the 30:70 mix Sanction ratio target achievement Ensure high customer satisfaction level Execute sales promotion activities to build customer interest in the TCHFL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / NHB regulations. o Interdependencies Functional Competencies Competency Beginner Intermediate Advance Expert Retail Product & Market Knowledge (Sales) Retail Customer Acquisition & Relationship Management Retail Sales Team Management (Channel, FoS) Retail Sales Strategy, Planning and Implementation - Job Qualifications Graduate : Yes Desired Experience: Minimum 3 years in the field. Other desired attributes: Masters/Postgraduate: Preferred Certifications: Others : Reviewed and Approved by: Updated on: Back to Index TCHFL JD Booklet FY 2018-19 || 75