Relationship Manager (Social Media)

Job Title: Relationship Manager (Social Media)

Company: Shivaay
Location: On-site – Zirakpur
Working Hours: 9:00 PM – 6:00 AM
Working Days: 6 days a week
Salary: ₹15,000 – ₹35,000 per month (depending on skills and experience)

About the Role

Shivaay is seeking an energetic and customer-focused Relationship Manager (Social Media) to manage and strengthen client relationships through various social media and online communication channels. The ideal candidate will be fluent in English, confident in communication, and capable of handling real-time customer interactions during night shifts.

If you enjoy engaging with people, resolving queries, and creating positive customer experiences, this role is a great fit for you.

Key Responsibilities

• Engage with customers through social media and digital platforms (chat, comments, messages, WhatsApp, etc.).
• Build trust and maintain long-term relationships with both new and existing clients.
• Provide accurate and timely responses to customer inquiries and product-related questions.
• Ensure smooth follow-ups and maintain professional communication at all times.
• Keep detailed records of customer interactions, issues, and resolutions.
• Collaborate with internal teams to address customer concerns or escalations effectively.
• Monitor brand activity and customer engagement on social media channels.
• Maintain a positive and professional tone in all written communication.

Required Skills & Qualifications

• Excellent command of spoken English – mandatory.
• Strong interpersonal and relationship-building abilities.
• Fast and accurate typing with proper online communication etiquette.
• Ability to multitask and manage several chats or inquiries simultaneously.
• Patient, polite, and solution-driven approach to customer communication.
• Knowledge of Meta Ads Manager and Google Ads platforms.
• A positive attitude and flexibility to work in a night shift environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person