0 - 4 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Develop and maintain strong, long-term relationships with assigned clients.

  • Act as the primary point of contact for client inquiries and issue resolution.

  • Understand client needs and propose solutions that meet their business goals.

  • Identify opportunities to upsell or cross-sell products/services.

  • Monitor client accounts and ensure timely delivery of services.

  • Maintain accurate client records in CRM systems.

  • Collaborate with internal teams (sales, support, operations) to ensure seamless client experience.

  • Track market trends to provide strategic insights and advice to clients.

  • Prepare and deliver regular reports on client activity, status, and satisfaction.

  • Meet client retention and growth targets as defined by the organization.

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