Relationship Executive / Customer Relations Specialist

Job Profile

Relationship Executive / Customer Relations Specialist

Description :

We are seeking a warm and engaging Customer Relations Specialist to manage reception operations at our main entrance. As the first point of contact for our customers, you will play a crucial role in creating a positive, lasting impression of our company. The ideal candidate is personable, detail-oriented, and skilled at addressing inquiries and resolving issues, all while maintaining a strong customer-centric approach. Excellent English communication skills are required.

Responsibilities:

• Warmly welcome guests and provide accurate information
• Respond to inquiries and resolve any issues effectively
• Handle incoming calls, directing them appropriately or taking detailed messages
• Candidate should have excellent command over English language (Verbal & Written)
• Identifying & fulfilling day-to-day operational requirements for the team
• Handling walk-in customers and ensure 100 PERCENT complete customer satisfaction
• Identify opportunities for process correction/improvements
• Handling escalated queries of clients
• Validation of daily, weekly and monthly reports sent to the respective HODs
• Supervising that all the client's queries, requests, and complaints are resolved in a timely manner.

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• Requirements & Skills
• Excellent English communication (verbal and written)
• Proficient in MS Office (Excel and Word)
• Strong organizational, multitasking, and problem-solving abilities
• Minimum 2 years’ experience in customer care (preferably in real estate or client-facing industries)
• Background in hotel Management or event management.

Criteria

• English Skills
• Previously worked in customer facing role.

Qualifications

• Bachelor’s degree required; MBA preferred

Send your resume @ 8439277155, 8279756611

Mail Resume - hr@careerplus-jobs.com

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Speak with the employer
+91 8439277155