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2.0 - 6.0 years
0 Lacs
navi mumbai, maharashtra
On-site
Job Description: As a member of our team at WNS (Holdings) Limited, you will be responsible for various tasks related to ticket issuance, reissuances (exchanges), deep subject matter expertise in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), and more. Your role will require proficiency in Microsoft Office applications, including Outlook and Excel. In this position, you will also need to demonstrate the ability to effectively handle and diffuse difficult or irate customers, set clear expectations, and deliver information in a positive manner. Your goal will be to provide custo...
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
navi mumbai
Work from Office
WORK FROM OFFICE - Thane Location Experience - For this L.O.B. of , HSC/Graduates with at least 1 year of voice based customer service experience would do Excellent communication required Rounds of interview- HR, Amcat, Writex test, ops Required Candidate profile Writex needs to be completed before ops round with a score of 65 or above/B2 Shifts - 24*7 Week off - 2 rotational week offs Comms level - STRICTLY Cluster 1 or Cluster 2.
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
navi mumbai
Work from Office
WORK FROM OFFICE - Thane Location Experience - For this L.O.B. of , HSC/Graduates with at least 1 year of voice based customer service experience would do Excellent communication required Rounds of interview- HR, Amcat, Writex test, ops Required Candidate profile Writex needs to be completed before ops round with a score of 65 or above/B2 Shifts - 24*7 Week off - 2 rotational week offs Comms level - STRICTLY Cluster 1 or Cluster 2.
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
mumbai suburban
Work from Office
WORK FROM OFFICE - Thane Location Experience - For this L.O.B. of , HSC/Graduates with at least 1 year of voice based customer service experience would do Excellent communication required Rounds of interview- HR, Amcat, Writex test, ops Required Candidate profile Writex needs to be completed before ops round with a score of 65 or above/B2 Shifts - 24*7 Week off - 2 rotational week offs Comms level - STRICTLY Cluster 1 or Cluster 2.
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
thane
Work from Office
WORK FROM OFFICE - Thane Location Experience - For this L.O.B. of , HSC/Graduates with at least 1 year of voice based customer service experience would do Excellent communication required Rounds of interview- HR, Amcat, Writex test, ops Required Candidate profile Writex needs to be completed before ops round with a score of 65 or above/B2 Shifts - 24*7 Week off - 2 rotational week offs Comms level - STRICTLY Cluster 1 or Cluster 2.
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
thane
Work from Office
WORK FROM OFFICE - Thane Location Experience - For this L.O.B. of , HSC/Graduates with at least 1 year of voice based customer service experience would do Excellent communication required Rounds of interview- HR, Amcat, Writex test, ops Required Candidate profile Writex needs to be completed before ops round with a score of 65 or above/B2 Shifts - 24*7 Week off - 2 rotational week offs Comms level - STRICTLY Cluster 1 or Cluster 2.
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
navi mumbai, maharashtra
On-site
The job involves various responsibilities related to ticket issuance, reissuances, fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, and handling complex itineraries including international, multi-destination, and different currencies. Proficiency in Microsoft Office applications such as Outlook and Excel is required. The role also entails dealing with difficult or irate customers effectively, setting and managing expectations positively, and providing a seamless customer experience that fosters loyalty. The ideal candidate should have a minimum of 2 years of working experience in Sabre and Amadeus, with proficiency in the latest versions of both GDSs. Flu...
Posted 3 months ago
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