Regional Service Manager 1 Phase North Region

As the Single Phase Service Delivery and Technical Support lead for the North Region, your role involves overall responsibility for various aspects including recruiting, training, and nurturing the ASP network to ensure timely service delivery to customers. You will collaborate closely with the sales management team for spares planning and distribution. Customer handling and satisfaction are crucial, requiring you to explain root cause analysis to customers and assure them regarding products and services. Leadership behavior is key in your role as you groom and nurture your direct reportees and team members. Upholding Eaton policies is essential, ensuring fair treatment of employees and guiding the discipline/performance management process as needed. Key Responsibilities: - Providing technical support to the Single Phase team - Assisting the ASP Technical team and ASP Service Manager in troubleshooting escalated breakdown calls - Conducting training sessions for the Eaton Service Technical Team, ASP Engineers, and their Technical Managers - Performing failure analysis in coordination with the engineering team, including site visits, inspections, problem understanding, investigation, and implementation of modifications - Managing technical support for spare approvals and providing presales support to the sales team - Overseeing the Service Operation for Single Phase PAN India, with a focus on improving Response Time (RT) and Turnaround Time (TAT) - Handling FSR collections from ASPs for spares consumed during breakdown calls and managing the ASP Claim Process Qualifications: - B Tech / 3 Years Diploma in Electrical / Electronics - 8 to 12 Years of Relevant Experience Skills Required: - Very good technical knowledge about UPS systems and servicing - Proficiency in MS Office, with mandatory knowledge of Excel and emails - Strong communication skills and ability to handle customers effectively - Capacity to manage multiple priorities, negotiate, and deal with escalations,