Regional Manager (Home Collection) - Kolkata

Roles & Responsibilites: Responsible for growing and sustaining the zones revenues with P&L responsibilities. Identify prospective home collection local business channels, develop and implement effective sales strategies for the given territory: increase in customer database & sales growth Ensure the team meets the operational metrics with the target KPIs to ensure daily service delivery. Building capacity and managing the zone operations: Resulting in tapping leads and target achievement Build & streamline the process for vendor engagement, hiring of operations team, Onboarding & training and Certification of the HC staff. Manage the customer experience proactively and improve NPS for the zone Manage the outbound call center to generate revenue for the region Work closely with respective stakeholder to drive the marketing related initiatives. Lay down the roadmap for BTL programs, Freelance scale-up. Gather market intelligence, and provide service improvement suggestions to improve business performance. Knowledge & Skills Thorough knowledge and expertise in Fleet Management, Operations & sales handling Detailed understanding & knowledge of new technology and digital platforms Demonstrable experience in leading and managing teams, city operation Revenue & P&L Management Outstanding communication & interpersonal skills Competencies Strategic Thinking Analytical Mindset Collaborative & Influencing Ability to work in Team What are we looking for in you Experience: 6-8 years' experience in a similar role Qualification : Preferred Masters Degree in Marketing Prior Experience/Background : Prior experience with Healthcare, Ecommerce (D2C), Retail would be preferred Interested candidates may share their CV @mehak.mahajan@lalpathlabs.com