Regional Head of Time Service Delivery - IPAC & HUB

Role Overview: As a Time Services Manager at Novartis, your main responsibility will be to implement and manage the Time service strategy, operational activities, and develop P&O processes aligned with global P&O strategy for a dedicated client group in India & Asia Pacific region. You will be directly responsible for service delivery, management oversight, control, governance, and accountability for day-to-day business operations. Your role will also involve acting as a subject matter expert in Time & Attendance processes, providing expertise advice, training, and knowledge management to the Time Services associates. Key Responsibilities: - Ensure the operational conversion of P&O Services and strategic goals within the client group, coordinating and supporting processes and standards for all P&O Services aspects in close cooperation with Practice Networks and IT. - Manage the delivery of services and processes to customers/users, conduct assessments to identify areas of improvement, and define solutions that deliver business value. - Contract and set expectations with relevant stakeholders on services provided, define roles and responsibilities clearly, and support cost and efficiency analyses for productivity objectives. - Provide coaching on P&O processes, support budget planning discussions, SLA processes, and supervise the performance and talent development of a small team. - Participate in or lead P&O Services projects, assure operational standardization, continuous improvement, and support transformation initiatives. - Ensure compliance with all global and local policies, procedures, legislation, and Data Privacy and Protection, while maximizing the effectiveness of tools and supporting processes for continuous improvement. Qualifications Required: - Experience leading different teams in virtual and in-person environments. - Experience with transformation initiatives and transition projects preferred. - Knowledge of HRIS/SAP/PS/Kronos/Atoss/WD systems is an advantage, along with proficiency in Microsoft Office and advanced Excel skills. - Ability to maintain confidentiality, attention to detail, analytical skills, math, and reporting skills are essential. - Multiple country HR regulations knowledge is preferred, along with comfort working in a complex and rapidly changing work environment.,