Regional Customer Success Manager

Role Overview

Regional Manager

project managers and coordinators

Key Responsibilities

• Lead with Vision

• Mentor and manage project managers and coordinators to ensure the effective delivery of DMS projects.

• Strategic Management

• Develop and implement project plans that align with client needs, meet deadlines, and uphold quality standards.

• Client Engagement

• Build and nurture strong relationships with senior-level client stakeholders (CEOs, Sales Heads, CIOs, CTOs) to foster trust and satisfaction.

• Domain Expertise

• Apply deep knowledge in

  FMCD

  ,

  building materials

  ,

  auto components

  , and

  supply chain management

  to shape project strategies and solutions.

• Performance Oversight

• Monitor project timelines and deliverables, proactively address risks or challenges, and ensure successful outcomes.

• Opportunity Identification

• Leverage interactions with clients to identify

  upselling opportunities

  , expanding project scope and value.

• Continuous Improvement

• Promote a culture of

  innovation

  and

  continuous improvement

  within the project and delivery teams.

Qualifications

• Education

  : Bachelor's degree in any discipline

• Experience

  :
• 1012 years of experience in

  Regional Sales

  , preferably in technology or DMS-related domains
• Proven track record of leading teams to drive

  customer excellence

• Extensive experience in the

  distribution business

  across

  FMCD

  and

  building materials

  industries

• Skills

  :
• Strong leadership and team management skills
• Excellent communication, interpersonal, and stakeholder management abilities
• Ability to think strategically and manage execution efficiently

What We Offer

• Performance-Based Incentives

• Attractive incentives for successful project completion and upselling achievements

• Career Advancement

• Opportunities for professional growth and leadership in a

  leading technology firm

• Impactful Role

• Work directly with senior stakeholders and influence large-scale projects and business growth