Job
Description
As a Reconciliation Specialist at Falcon, a cloud-native banking technology platform, your role involves managing daily operations, reconciliations, reporting, and dispute handling for Credit Card and Prepaid (PPI) programs. You will be responsible for coordinating with internal teams, banking partners, processors, and external vendors to ensure seamless operations, compliance, and accurate reporting. Key Responsibilities: - Sharing daily reports to Bank, FIs SFTP & partner portals, and validating report accuracy. - Reconciliation of all CC, Prepaid, and other programs reports; investigating and correcting discrepancies. - Managing customer disputes including investigation, chargeback processing via network (like Visa VROL portal), and tracking to closure. - Posting chargeback credits and fees as per approvals. - Card issuance and dispatch reconciliation; verifying card creation events, embossing files, dispatch records, and monitoring returns. - Handling escalations for high-priority operational issues from the bank. PPI Program Operations: - Downloading and sharing daily switch files from switch & reconciliation platform. - Network report management, reconciliation with system and settlement reports. - Daily tallying of card loads, authorizations, refunds, reversals, ensuring accurate card balances. - Rectifying reconciliation issues across systems and processors. - Managing customer disputes, coordinating with processor for chargebacks, representments, and adjustments to card balances. - Preparing and sharing regulatory reports (monthly/quarterly) with clients. - Generating ad hoc reports requested by clients; liaising with technical teams for accurate reporting. - Operational setup for new client programs including reporting formats and operational guidelines. - Reviewing and signing off reports to ensure compliance with client requirements. - Monitoring operational alerts via internal communication channels and escalating issues as needed. - Ensuring regular data backup and archival for audit and reference purposes. Desired Skills & Experience: - Strong understanding of reconciliation processes, settlement cycles, chargeback handling, and dispute management. - Working knowledge of SFTP, file management, and handling automated alerts. - Ability to coordinate across technical teams, partners, and banking stakeholders. - Excellent communication and documentation skills. - Proficiency in MS Excel; ability to analyze reports and identify discrepancies. - Familiarity with Jira or similar ticketing tools. Preferred Qualifications: - B.Tech. / Bachelor's degree in Commerce, Finance, or related fields. As a critical role in maintaining operational stability of live Credit Card and Prepaid programs, you are expected to be detail-oriented, process-driven, and proactive in identifying and resolving operational issues. Join Falcon in Gurgaon as a Reconciliation Specialist and contribute to the success of our innovative banking technology platform.,
