Receptionist/Assistant

Required Skills & Qualities

• English speaking is a MUST – fluency in spoken and written communication.
• Pleasant and confident personality with strong interpersonal skills.
• Organized, punctual, and dependable.
• Basic computer knowledge (MS Office, Excel, Email handling).
• Tally or accounting software knowledge preferred.

Previous experience in a wellness center, spa, or healthcare setup will be an advantage.

Key Responsibilities:

Client Reception & Service

• Welcome and assist clients warmly at the reception, ensuring a professional and pleasant first impression.

Appointment & Operations Management

• Schedule, confirm, and manage appointments through phone, WhatsApp, or email.
• Coordinate daily client flow to maintain smooth operations and minimal waiting time.
• Liaise with the nursing, therapy, and medical teams to ensure seamless client movement and support.
• Maintain therapist schedules, equipment availability, and daily operations logs.

Documentation & Record Keeping

• Maintain accurate client files, consent forms, and therapy documentation.
• Record daily client visits, follow-ups, and therapy sessions in the system.
• Prepare and update management reports and records as required.

Billing & Accounting Support

• Generate bills, process payments (cash, card, UPI), and maintain daily receipts.
• Handle petty cash and prepare daily transaction reports.
• Knowledge of Tally or basic accounting software will be an added advantage.

Facility & Hygiene Maintenance

• Maintain cleanliness, hygiene, and a welcoming environment at the reception and therapy areas.
• Ensure stock of office and therapy supplies is updated and report requirements in advance.
• Support in maintaining the ambient appearance and readiness of all client areas.

Administrative & Communication Support

• Handle all incoming calls, WhatsApp messages, and emails professionally.
• Support the Centre Manager and Medical Director with administrative coordination and vendor communication.
• Manage front-desk displays, promotional materials, and event coordination.

Client Relationship & Feedback

• Ensure client satisfaction through polite, professional, and prompt service.
• Collect feedback and share with management for quality improvement.
• Support in client follow-ups, retention initiatives, and referral programs.
• Handle client check-in, registration, and check-out procedures efficiently.
• Address client queries, provide basic information about therapies and services, and direct them to the appropriate staff.
• Ensure comfort of clients in the waiting area and assist in preparing them for therapy sessions when required.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹17,000.00 per month

Work Location: In person