Receptionist, telecaller

Job Title: Telecaller – Healthcare

Location: RT NAGAR, GANGANAGAR

Salary: 15% Hike on current CTC

Age Limit: 20 – 35 years

Job Description

We are seeking a proactive and customer-focused Telecaller to join our healthcare team. The role involves engaging with patients/customers over the phone, providing accurate information about healthcare services, scheduling appointments, and ensuring excellent communication. The ideal candidate should have strong English communication skills (both written and verbal) and a patient-friendly approach.

Key Responsibilities

• Make outbound calls to patients/customers to share information about healthcare services, packages, or wellness programs.
• Handle inbound inquiries and provide clear, accurate information.
• Schedule, confirm, and follow up on patient appointments.
• Maintain updated patient/customer records in the system.
• Support front office/clinic staff by coordinating telephonic communication.
• Ensure a polite, empathetic, and professional tone in all conversations.
• Meet daily/weekly/monthly targets for calls and conversions.

Qualifications & Requirements

• Minimum PUC (Pre-University Course) qualification.
• Age between 20 – 35 years.
• Strong English communication skills (written & verbal).
• Basic computer knowledge (MS Office, CRM/EMR software preferred).
• Prior experience in telecalling, healthcare customer support, or hospital call center will be an added advantage.
• Ability to work with patience, empathy, and attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,910.16 - ₹36,642.68 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person