We are looking for a responsible and customer-focused Front Office Executive (Female) to join Roomssolution Hotel & Banquet. The role includes managing guest interactions, ensuring smooth check-in/check-out, and supporting customer engagement activities. Key Responsibilities Handle customer check-in and check-out processes efficiently. Conduct feedback calls to guests and record their concerns/suggestions. Promote and manage the Customer Loyalty Programme. Encourage guests to leave Google Reviews and assist them when needed. Perform suggestive selling of hotel services, banquet packages, and add-on facilities. Coordinate and support outdoor activities for school tours and group bookings. Maintain guest records and ensure excellent customer service at all times. Work closely with the operations team to ensure smooth daily functioning. Required Skills Good communication and interpersonal skills Customer-oriented attitude Basic computer knowledge (Excel, WhatsApp, Email, PMS preferred) Ability to handle guests professionally and politely Work Location Roomssolution Hotel & Banquet

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Receptionist / Front Office Executive