Receptionist (Female)

Job Title: Receptionist (Hyperlocal Calls & Reporting)

Location: Park Street (Maruti Suzuki Nexa)
Employment Type: Full-time
Department: Back Office / Operations

Job Summary

We are seeking a proactive and organized Receptionist to manage incoming hyperlocal customer calls, provide accurate information, and ensure smooth communication within the organization. The role also requires maintaining and updating daily/weekly Excel reports, making attention to detail and basic data management skills essential.

Key Responsibilities

Call Handling & Communication

• Answer and route incoming hyperlocal service calls promptly and professionally.
• Provide accurate information to callers regarding services, schedules, and general inquiries.
• Maintain a call log with details of customer inquiries, issues, and resolutions.
• Coordinate with internal teams to address customer concerns or requests.

Reporting & Documentation

• Create, update, and maintain Excel-based reports on call volumes, issues, resolutions, and other operational data.
• Ensure all data entries are accurate, timely, and well-organized.
• Prepare daily/weekly/monthly summaries as required by management.
• Assist with documentation and filing (digital and physical).

Front Desk & Administrative Support

• Welcome visitors and guide them appropriately.
• Manage incoming/outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Support administrative tasks and coordination activities as needed.

Required Skills & Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Prior experience as a receptionist or call handler is an advantage.
• Strong verbal communication and customer service skills.
• Proficiency in MS Excel (data entry, basic formulas, formatting).
• Ability to multitask and prioritize tasks effectively.
• Good organizational and record-keeping skills.
• Comfortable working in a fast-paced, hyperlocal service environment.

Preferred Qualifications

• Experience in customer support or operations.
• Familiarity with hyperlocal delivery, logistics, or service platforms.
• Working knowledge of MS Office Suite and basic computer applications.

Job Type: Full-time

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Provident Fund

Work Location: In person