REAL TIME DIALER ANALYST / WFM

YOUR CURRENT ANNUAL CTC SHOULD NOT BE MORE THAN 3 LPA. CTC ON OFFER: DO NOT APPLY IF YOU EXPECT A HIKE OF ANYMORE THAN 20% ON YOUR CURRENT CTC.

APPLICATIONS FROM FRESHERS & STUDENTS WILL BE REJECTED - PLEASE DO NOT APPLY.

PLEASE DO NOT APPLY UNLESS YOU HAVE WORKED IN THE WFM / RTA / OUTBOUND DIALER MANAGEMENT TEAM FOR AT LEAST 2 YEARS.

HIRING REAL TIME DIALER / WFM ANALYSTS with DIALER MANAGEMENT EXPERIENCE AT KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS.

CANDIDATE SHOULD BE PROFICIENT IN OPERATING OUTBOUND DIALER SUCH AS VICI, GO AUTODIAL, CONCENTRIX, ASPECT, AVAYA, LIVE VOX, ETC

• SHOULD HAVE EXPERIENCE OF WORKING IN WFM / RTA/ OUTBOUND DIALER MANAGEMENT TEAM FOR AT LEAST 2 YEARS
• SHOULD HAVE EXPERIENCE OF MANAGING AND RUNNING OUTBOUND DIALER
• SHOULD HAVE MANAGED SLA & KPI FOR AT LEAST 2 YEARS
• SHOULD BE WILLING TO WORK IN NIGHT SHIFTS
• SHOULD BE AT LEAST HIGH SCHOOL PASS
• SHOULD BE WILLING TO WORK ON WEEKENDS AS AND MAY BE REQUIRED
• SHOULD BE PROFICIENT IN MICROSOFT EXCEL / GOOGLE SHEETS
• SHOULD BE PROFICIENT IN OPERATING OUTBOUND DIALER SUCH AS VICI, GO AUTODIAL, CONCENTRIX, ASPECT, AVAYA, LIVE VOX, ETC
• SHOULD HAVE CLEAR ENGLISH COMMUNICATION CONVERSATIONAL, WRITING AND READING SKILL
• SHOULD BE WILLING TO JOIN WITHIN 30 DAYS ITSELF

PF / ESI / ANNUAL BONUS MAY APPLY AS WELL

EXCELLENT WORKING CULTURE.