YOUR CURRENT ANNUAL CTC SHOULD NOT BE MORE THAN 3 LPA. CTC ON OFFER: DO NOT APPLY IF YOU EXPECT A HIKE OF ANYMORE THAN 20% ON YOUR CURRENT CTC. APPLICATIONS FROM FRESHERS & STUDENTS WILL BE REJECTED - PLEASE DO NOT APPLY. PLEASE DO NOT APPLY UNLESS YOU HAVE WORKED IN THE WFM / RTA / OUTBOUND DIALER MANAGEMENT TEAM FOR AT LEAST 2 YEARS. HIRING REAL TIME DIALER / WFM ANALYSTS with DIALER MANAGEMENT EXPERIENCE AT KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. CANDIDATE SHOULD BE PROFICIENT IN OPERATING OUTBOUND DIALER SUCH AS VICI, GO AUTODIAL, CONCENTRIX, ASPECT, AVAYA, LIVE VOX, ETC SHOULD HAVE EXPERIENCE OF WORKING IN WFM / RTA/ OUTBOUND DIALER MANAGEMENT TEAM FOR AT LEAST 2 YEARS SHOULD HAVE EXPERIENCE OF MANAGING AND RUNNING OUTBOUND DIALER SHOULD HAVE MANAGED SLA & KPI FOR AT LEAST 2 YEARS SHOULD BE WILLING TO WORK IN NIGHT SHIFTS SHOULD BE AT LEAST HIGH SCHOOL PASS SHOULD BE WILLING TO WORK ON WEEKENDS AS AND MAY BE REQUIRED SHOULD BE PROFICIENT IN MICROSOFT EXCEL / GOOGLE SHEETS SHOULD BE PROFICIENT IN OPERATING OUTBOUND DIALER SUCH AS VICI, GO AUTODIAL, CONCENTRIX, ASPECT, AVAYA, LIVE VOX, ETC SHOULD HAVE CLEAR ENGLISH COMMUNICATION CONVERSATIONAL, WRITING AND READING SKILL SHOULD BE WILLING TO JOIN WITHIN 30 DAYS ITSELF PF / ESI / ANNUAL BONUS MAY APPLY AS WELL EXCELLENT WORKING CULTURE.
TITLE: CALL CENTER QUALITY ANALYST FOR US PROCESS (STRICTLY NIGHT SHIFT ONLY) FRESHERS / STUDENTS DO NOT APPLY THIS IS NOT IT / SOFTWARE QUALITY ANALYST POSITION. THIS IS PURELY INTERNATIONAL CALL CENTER QA POSITION. DO NOT APPLY IF YOUR CURRENT CTC IS ABOVE 2.5 LPA. CTC ON OFFER: MAXIMUM 20% HIKE ON YOUR CURRENT CTC. ONLY FOR EXCEPTIONAL CASES NEGOTIABLE CANDIDATES FROM KOLKATA SHALL BE PREFERRED PLEASE READ BEFORE APPLYING. IMMEDIATE JOINERS ONLY PLEASE. CANDIDATE MUST POSSESS AT LEAST 3 YEARS OF EXPERIENCE IN INTERNATIONAL BPO AS QA ANALYST IS MUST CANDIDATE MUST BE WILLING TO WORK IN NIGHT SHIFT 5 DAYS WORKING WEEK WITH FRIENDLY WORKING ATMOSPHERE Skills and Qualifications: ● Must be 18 years of age or older. ● High school diploma or equivalent required. ● International Call Center QA Experience of 3 years is must ● Positive attitude with a willingness to engage with leadership. ● Flexible, able to multitask, and capable of managing workload efficiently. ● Detail-oriented team player with strong organizational skills. General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: ● Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. ● Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. ● Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. ● Professionally communicate findings with leaders through reports, emails, and chat platforms. ● Accurately and efficiently deliver quality measurements to support operations. ● Identify areas for improvement and present findings to leadership for coaching and performance enhancement. ● Create and deliver client assignments for QA database ● Help create and maintain speech analytics ● Perform other duties as assigned.
The Back Office Email Executive - Non Voice Email Support and MS Excel Data Entry role in strictly night shift is currently open for candidates based out of Kolkata only. The annual CTC offer range for this position is between 1.2 Lakh to 1.8 Lakh. As a candidate, you must be willing to work in the night shift and should be open to rotational offs, which might fall on weekdays. Candidates with prior experience in email support, chat support, and data entry using MS Excel and/or Google Sheets will be given preference.,