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Manpowergroup Services India
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Ran Integration Engineer

Ran Integration Engineer

Manpowergroup Services India

5 - 10 years

|

5 - 8 Lacs

Noida

Posted:19 hours ago| Platform:

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Skills Required

ENM RAN 2G/3G/4G/5G RNC/BSC/RBS OSS RAN

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
Append all Tickets with concise, appropriate notes on activities taken to make work executable Access Requests, Confirmation and Approval dates and times and references etc.
First point of contact for all fault related issues, to ensure prompt escalation to the Management whenever deemed applicable.
Provide an ‘Operationally Excellent’ service to both internal and external customers
To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Tools Used: - Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement.
Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
To prioritize faults to meet SLA/WLA.

Preferred candidate profile

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Manpowergroup Services India

Manpowergroup Services India

Staffing and Recruitment

Bangalore

1000+ Employees

571 Jobs

Key People

Aparna S. Gupta

Managing Director
Shivani Singh

Senior Director

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