Qualys Engineer

Position Title: Qualys Engineer

Organization /Function: Work on the incidents and Service requests during work shifts and guide peers and junior I.T. specialists

Years of experience 4.5yrs-6yrs

Relevant Experience: 2+ years of experience in Qualys Vulnerability Management

Job description:

• The primary responsibility is to work on the existing or new Incidents, Service Requests, and Tasks
• Triage the unresolved incidents or Requests to Leads Business Relationships:
• Continually communicates with Leads and Customers Key Responsibilities Incident Response
• Day to day Operational issues, requests and Project tasks
• Incident response and resolution within SLA's with excellent analytical and troubleshooting skills
• Providing all the necessary details to leads about the issue, steps taken, recommendation and any other relevant information
• Ticket Status Check and Update
• Respond to False Positive Alerts
• Incident Escalation and Progress Monitoring
• Create, review, update, and maintain Standard Operating Procedures.
• Prepare RCA for the escalated incidents.
• Perform the Shift handovers Qualys

• Vulnerability management on servers and Web application.

• Run the set process for remediation, monthly reports preparation, coordination with broader IT team for change control and risk-based exceptions, etc. Ongoing operational activities related to vulnerability management include
• Monitor service response time. When performance degrades, work with vendor support to troubleshoot / resolve the issue.
• Work with IT Infrastructure to obtain input parameters for authenticated scans
• Manage asset groups, tagging, scanning policy
• Create reports and distribute to IT Infrastructure / System Owners
• Triage vulnerabilities and track remediation status
• Support the deployment of Qualys agents to all IT Infrastructure components when applicable • Track and report vulnerabilities on non-Qualys managed IT Infrastructure components including network devices (Switches, Routers, VPN Concentrators etc.) Must-have Skills: Prior Working Experience

• Must have worked on Qualys

• Customer-focused
• Excellent communication skills (reading, writing, speaking and listening)
• Highly self-motivated and directed.
• Excellent attention to detail.
• Flexibility and willingness to work on different and multiple technologies
• Ability to effectively prioritize, organize and execute tasks in a high-pressure environment

Good to have skills:

• Certifications in Qualys is an advantage
• Prior training and certification in communication is added advantage
• Additional hands-on other security tool is a added advantage. KRA
• Adherence to ticket creation within SLA • Adherence to SLA in incident/request handling
• Make the incident handling experience better for the customer (internal team/ external customer)
• High quality ticket updates
• Troubleshooting tasks with proper perspective
• Keep the Leads informed of task accomplishment, issues and status
• Training and mentoring peers and Juniors Core Competencies
• Excellent communication skills Written and Verbal
• Enjoys sharing information with others
• Team player
• Passion for work
• Learning Orientation