Qualtrics - XM Discover

Role Overview: Tiger Analytics is seeking self-motivated AI/ML/Data Science professionals with domain expertise in the Banking and Financial Services space and strong technical skills for a challenging role in the Banking & Financial Services Analytics area. As a technical Qualtrics specialist, you will support the growth of the clients CX Research and Analytics team by implementing and maintaining surveys, reporting, and technical implementations in the Qualtrics platform. You will have the opportunity to work with members of the Experience Optimization and Customer Experience Transformation teams to build and refine surveys, maintain dashboards, and create strategic recommendations to improve and measure the health of the customer experience. Key Responsibilities: - Experience developing in Qualtrics XM Discover and Qualtrics XM Engage, including monthly KPI reporting and insights analysis and reporting. - Develop surveys and maintain dashboards within the Voice of the Customer Qualtrics XM Engage platform. - Design and document functional and technical requirements, and help scope projects by understanding timelines and work. - Solve complex technical implementations both independently and in a team environment. - Analyze VoC data and create CX measurement reports and dashboards to improve net promoter score (NPS), overall customer satisfaction (CSAT), retention, and other key metrics. - Maintain industry knowledge on maximizing the effectiveness of a VOC platform. Qualifications Required: - 3-8 years of experience at a SaaS/Technology/Consulting Company. - Hands-on experience with Qualtrics XM Engage, Qualtrics Certification or similar platform experience preferred. - Experience in the delivery of technical solutions that drive business value. - Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required). - Ability to create and manage surveys within customer experience software, with attention to detail and outcomes of surveys. - Proven track record of creating surveys and dashboards that allow business partners to gather actionable insights. - Experience with visualization and reporting concepts. - Strong understanding of data protection and security protocols. - Curiosity, confidence, and solutions-focused mindset with an interest in gathering customer insights and presenting those insights in a consumable format to facilitate business line improvements. - Knowledge of Natural Language Processing engines with a focus on gathering and synthesizing unstructured feedback for business user consumption. - Ability to solve problems creatively, multitask, work under tight deadlines, and learn new concepts quickly. - Excellent planning, organizational and time management skills, and the ability to manage multiple priorities successfully. (Note: Additional details about the company were not included in the job description provided.),