Quality & Production Supervisor

Job Description – Quality & R&D Manager

Location: Bangalore Experience: 5–10 years (FMCG, Food Manufacturing, QSR, or Food R&D preferred) Department: Quality Assurance & Product Innovation Reporting To: Founders / Head of Operations

Role Overview

The Quality & R&D Manager will be responsible for maintaining the highest standards of food safety, hygiene, and quality across all kitchens and production centres while leading the development of innovative new paan-based and betel-leaf products. This role ensures that every product of The Betel Leaf Co. is consistent, safe, and future-forward.

Key Responsibilities

1. Quality Assurance & Food Safety

• Establish, implement, and monitor QA systems across 60+ kitchens and production units.
• Conduct routine audits for hygiene, food safety, and SOP compliance.
• Ensure all processes meet FSSAI and statutory food safety standards.
• Monitor CCPs (Critical Control Points) and maintain HACCP documentation.
• Investigate quality deviations, perform root-cause analysis, and implement corrective actions.

2. Production Quality Control

• Oversee incoming raw material inspection, batch quality checks, and sampling.
• Maintain product consistency across cities and kitchen teams.
• Work closely with supply chain to approve vendors and track quality compliance.
• Create and maintain quality standards for packaging, shelf life, and storage.

3. R&D & New Product Development

• Lead R&D for new paan variations, value-added betel products, beverages (e.g., Betel Leaf Water), FMCG items (toothpaste, chewing gum), and vending-compatible SKUs.
• Conduct trials, prepare PIFs, and perform sensory evaluations for new launches.
• Improve existing products based on customer feedback and quality insights.
• Work with production to scale successful R&D trials into full production.

4. Process Improvement & Automation Support

• Support automation teams by defining quality parameters for machines and equipment.
• Standardize product formulations, SOPs, and checklists.
• Implement continuous improvement practices to reduce wastage and improve yields.

5. Documentation & Compliance

• Maintain and update all QA/R&D documentation: SOPs, checklists, audit reports, PIFs.
• Ensure timely licenses, statutory renewals, and FSSAI compliance.
• Train operations teams on hygiene, food handling, and quality SOPs.

6. Cross-Functional Coordination

• Work with Operations, Supply Chain, Marketing, and Founders for new initiatives.
• Support exports and GT operations with required documentation and quality testing.
• Coordinate with external labs for testing shelf life, microbial analysis, etc.

Key Skills & Requirements

• 5–10 years of experience in QA/R&D in FMCG or food manufacturing.
• Strong knowledge of FSSAI, HACCP, GMP, ISO standards.
• Proven experience in new product development or food innovation.
• Strong understanding of food science, ingredients, flavour profiles, and shelf life.
• Excellent documentation, auditing, and quality testing knowledge.
• Problem-solving mindset with strong attention to detail.
• Ability to work across multi-city operations and mentor QA teams.

Why Join The Betel Leaf Co.?

• Work on India’s fastest-growing paan-based FMCG innovation ecosystem.
• Lead unique R&D projects with national and international potential.
• High ownership and leadership role impacting product quality nationwide.

Job Type: Full-time

Pay: ₹12,025.33 - ₹37,585.96 per month

Work Location: In person