Quality & Policy Expert (QPE) || Immediate Joiner

Innodata India

3 - 6 years

5 - 7 Lacs

noida

Posted:None| Platform:

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Skills Required

quality analysis content writing quality audit content management content editing quality check content review content auditing

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities:

Effective mentor of new Quality & Policy Experts (QPEs) on the use of audit tools and systems.
Develop process documentation and aggregate feedback about the functionality of audit tools.
Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans.
Recognize trends and patterns and escalate issues regarding client policy to the global team for mitigation.
Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
Work closely with the Total Quality Management team to develop and support the planning and design of improvement initiatives.

Preferred candidate profile:

Minimum of masters degree. Certification in quality assurance methodology implementation, training, coaching and mentoring a plus.
Possesses excellent writing and editing skills and verbal communications.
3+ years experience in a quality control environment.
Exceptional attention to detail and nuance. Strong experience in root-cause-analysis.
Knowledgeable on social media and other media products and community standards and serve as the expert to ensure awareness and undexrstanding of Content Policy and Operational Guidelines and reinforce associated changes
Operations team experience
Tableau/Power BI or other similar tools is a plus.

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