Quality Controller

Join our Team as a Quality Controller

Location: Gurugram

About the role:
Are you passionate about quality and compliance? As a Quality Controller at Onecom, you'll ensure our sales and customer service calls meet the highest standards. You'll listen to calls, provide compliance support, and produce performance reports to help improve our sales quality. If you're detail-oriented and committed to excellence, this role is for you. What makes you a great fit:

• Strong attention to detail
• Excellent listening and analytical skills
• Ability to provide clear guidance on compliance matters
• Proficient in data compilation and analysis
• Polite and professional manner at all times
• Strong communication skills
• Ability to work independently and as part of a team

Key responsibilities:

• Listen to sales calls to ensure compliance with company and regulatory parameters
• Analyse sales calls following in-life requests from the Customer Services Department
• Provide help and guidance to the Customer Services team on the sales process and compliance matters
• Listen to Customer Service calls for quality assurance with parameters for assessment
• Compile and analyse ad-hoc data
• Maintain a polite and professional manner at all times

Perks for our People:

• Holidays: 18 days annual leave, + 6 public holidays
• Other Leave: 7 days casual leave, 7 days sick leave
• Development: In-House Training Academy
• Wellbeing: Mental Health support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.