Quality Controller

As a Quality Controller at Onecom, your role will involve ensuring that sales and customer service calls meet the highest standards of quality and compliance. You will listen to calls, offer compliance support, and generate performance reports to enhance sales quality. Your attention to detail and commitment to excellence are essential for excelling in this position. **Key Responsibilities:** - Listen to sales calls to verify compliance with company and regulatory guidelines - Analyze sales calls based on requests from the Customer Services Department - Provide guidance to the Customer Services team on sales processes and compliance issues - Conduct quality assurance checks on Customer Service calls using predefined assessment criteria - Compile and analyze ad-hoc data - Maintain a professional and courteous demeanor throughout interactions **Qualifications Required:** - Strong attention to detail - Excellent listening and analytical skills - Ability to offer clear guidance on compliance matters - Proficiency in data compilation and analysis - Polite and professional communication skills - Capability to work independently and collaboratively within a team Onecom is an award-winning provider of Communication Technology in the UK, known for delivering Simply Brilliant Customer Experiences. The company offers various benefits to its employees, including 18 days of annual leave plus 6 public holidays, 7 days of casual leave, and 7 days of sick leave. Additionally, there is an In-House Training Academy for professional development and mental health support for the wellbeing of the employees. Onecom is dedicated to equity, diversity, and inclusion, and encourages candidates to complete the equality monitoring form during the application process. The responses are anonymous and play a crucial role in shaping future initiatives of the company. As a Quality Controller at Onecom, your role will involve ensuring that sales and customer service calls meet the highest standards of quality and compliance. You will listen to calls, offer compliance support, and generate performance reports to enhance sales quality. Your attention to detail and commitment to excellence are essential for excelling in this position. **Key Responsibilities:** - Listen to sales calls to verify compliance with company and regulatory guidelines - Analyze sales calls based on requests from the Customer Services Department - Provide guidance to the Customer Services team on sales processes and compliance issues - Conduct quality assurance checks on Customer Service calls using predefined assessment criteria - Compile and analyze ad-hoc data - Maintain a professional and courteous demeanor throughout interactions **Qualifications Required:** - Strong attention to detail - Excellent listening and analytical skills - Ability to offer clear guidance on compliance matters - Proficiency in data compilation and analysis - Polite and professional communication skills - Capability to work independently and collaboratively within a team Onecom is an award-winning provider of Communication Technology in the UK, known for delivering Simply Brilliant Customer Experiences. The company offers various benefits to its employees, including 18 days of annual leave plus 6 public holidays, 7 days of casual leave, and 7 days of sick leave. Additionally, there is an In-House Training Academy for professional development and mental health support for the wellbeing of the employees. Onecom is dedicated to equity, diversity, and inclusion, and encourages candidates to complete the equality monitoring form during the application process. The responses are anonymous and play a crucial role in shaping future initiatives of the company.