Quality auditor

As a candidate for this position, you are expected to possess strong communication skills, maintain confidentiality, exhibit proficiency in English, excel in customer service, demonstrate competence in Microsoft Excel, and adhere to internal controls. Your main responsibilities will include conducting quality analysis of call flows, organizing sessions to update team members on process changes, leveraging technology effectively, implementing training programs, and utilizing excellent written, verbal, and listening skills. The ideal candidate should have at least 1 year of relevant experience, the ability to quickly grasp process knowledge, possess patience to assist team members, function well in a team setting with analytical skills and high energy levels, and excel in communication and interpersonal interactions. This role involves working 6 days a week and requires relocation to Chandigarh, as work from home opportunities are not provided.,