Job
Description
247Digitize is currently seeking a Client Support Executive to join the team. You will play an integral role in an exciting and fast-paced environment where the sky is truly the limit. As a self-aware and self-starting individual, you should pride yourself on taking responsibility for your role. Passion for your work and a drive for continuous improvement are essential. You will be responsible for auditing QC completed files, focusing on overall quality and consistency rather than a per document perspective. Collaboration and sharing knowledge with team members are key aspects of this role. **Responsibilities:** - Able to review and understand project specifications like Manuals, Special Instructions, Cheat Sheets, Statement of Work, etc. - Stick to defined processes and protocols, escalating or providing solutions for new scenarios. - Scrutinize files from all angles to shape them into effective final products. - Update time sheets and productivity reports independently. - Generate effective error reports, escalate issues, and push back files for rework if necessary. - Create queries, checklists, cheat sheets, decision logs, sample files, etc. - Prepare and provide reports as directed by the manager. - Conduct thorough QA on allocated batches daily. - Demonstrate basic/intermediate/advanced multitasking skills. - Maintain good rapport with peers. - Focus on on-time deliveries. - Handle queries from vendors and in-house staff. - Possess problem-finding and fixing skills. **Skills and Expertise:** **General Skills:** - Excellent communication skills, both written and verbal. - Analytical and problem-solving skills, with the ability to analyze images and documents from a broad perspective. - Customer-centric thinking. - Willingness to identify and escalate challenges to top management when necessary. - Flexibility to adjust hours to meet operational needs. - Adherence to the highest levels of professional code of conduct, ethics, and values. - Sharing experiences and guiding juniors to increase production and quality. - Commitment to achieve daily targets for roles. **Preferred:** - 1-2 years of experience as a Quality Auditor in a BPO background. - Demonstrated ability to handle 3000 documents per day with 99% accuracy. - Mentor QA 1 and QA 2 to reach the next level and be accountable for their deliverables. - High subject knowledge to make decisions on repetitive documents independently. - Work towards error-free outputs that require no further checks. - Ability to reply to vendor and in-house queries without guidance. - Proficiency in advanced Quality Auditing processes. - Advanced multitasking skills. - Creation of query documents, Decision Log, Project Checklists independently. - Proficiency in technical tools like Ms. Office, Text Editors, Epsilon, Concordance, Law & Conversion tools. - Posting client updates/query replies in project management software. - Implementation of processes to improve file quality. 247Digitize is currently seeking a Client Support Executive to join the team. You will play an integral role in an exciting and fast-paced environment where the sky is truly the limit. As a self-aware and self-starting individual, you should pride yourself on taking responsibility for your role. Passion for your work and a drive for continuous improvement are essential. You will be responsible for auditing QC completed files, focusing on overall quality and consistency rather than a per document perspective. Collaboration and sharing knowledge with team members are key aspects of this role. **Responsibilities:** - Able to review and understand project specifications like Manuals, Special Instructions, Cheat Sheets, Statement of Work, etc. - Stick to defined processes and protocols, escalating or providing solutions for new scenarios. - Scrutinize files from all angles to shape them into effective final products. - Update time sheets and productivity reports independently. - Generate effective error reports, escalate issues, and push back files for rework if necessary. - Create queries, checklists, cheat sheets, decision logs, sample files, etc. - Prepare and provide reports as directed by the manager. - Conduct thorough QA on allocated batches daily. - Demonstrate basic/intermediate/advanced multitasking skills. - Maintain good rapport with peers. - Focus on on-time deliveries. - Handle queries from vendors and in-house staff. - Possess problem-finding and fixing skills. **Skills and Expertise:** **General Skills:** - Excellent communication skills, both written and verbal. - Analytical and problem-solving skills, with the ability to analyze images and documents from a broad perspective. - Customer-centric thinking. - Willingness to identify and escalate challenges to top management when necessary. - Flexibility to adjust hours to meet operational needs. - Adherence to the highest levels of professional code of conduct, ethics, and values. - Sharing experiences and guiding juniors to increase
