247Digitize

Job Location: Chennai, Bangalore (India) Overview 247Digitize is currently seeking a Client Support Executive to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. You should be a self-aware, self-starting individual. The right person for this job will pride themselves on taking responsibility for their role. You should be an individual who is passionate about your work and strives for continuous improvement. This role carries with it the possibility of providing good client relations, communication, support, coordination and facilitating. You should be a collaborative team member who is passionate about sharing the things you’ve learned as well as learning from others on the team. Responsibilities Focuses on on-time deliveries Track the project status by frequently interacting with the Vendor Department Deliver the final products to the clients Should be a forward thinker to cope with the ever changing needs of the customers Responsible for analyzing and fixing the TAT for the projects in hand, informing clients upfront incase of any unforeseen delays in project deliveries Wisely handles client communication when a feedback / update / TAT revision request is place by the client Analyze the trend of client expectations and implement timely state of the art solutions to satisfy clients at all times Interact with the sales team when required Cross verifies the number or projects / batches received are updated properly in the project management software Honoring the requests of the customer at all times and at the same time explain the situation in a easily understandable and pleasing manner if we cannot handle the customers request immediately or if we do not have experience in that particular domain Get the queries, decision logs & samples replied / confirmed by the client Should ensure the uploads, downloads, shipments are happening properly Be able to contact the customer over the phone directly or via the sales team as the situation demands Should be strong in basic, intermediate and advanced litigation coding skills Generates Billing Summary & Calculation sheets by collaborating responsible departments Any other responsibilities as may be assigned from time to time Skills and Expertise General Skills: Ability to communicate well with peers & customers (Excellent communication skills both written and verbal) Basic / intermediate / advanced analytical and problem solving skills (based on the levels) combined with the ability to analyze the problems from a third eye perspective Ability to think like a customer (see not their own, but the user’s perspective) Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs Ability to quickly identify challenges and bubble them up all the way to the top management (if and when necessary) and provides solutions as opposed to problems Able to effectively negotiate on timelines, priorities and needs, with the customer Flexibility to adjust hours / shifts to meet operating needs Holds self to highest levels of professional code of conduct, ethics and values, presenting true information at all times Basic / intermediate / Advanced client support skills Understands the clients mindset and Identifying their requirements Share his/her experience and guides juniors to increase their competencies Zeal to learn and acquire skills Client Support Skills: Basic / intermediate / advanced knowledge (based on the levels) on all / some litigation support services processes, procedures, tools and applications Wide angle focus on whatever task is done Responding to client emails as per our committed SLA (less than 30 minutes) Basic / intermediate / advanced knowledge on using computers Able to review and understand project specifications (like Manuals, Special Instructions, Cheat Sheets, Statement of Work etc) Sticking to the processes and the protocols defined where possible and escalating / providing solutions for new scenarios (example: new benchmarks, new process, new software, new technology, another scope projects etc) then and there Timely approach towards the work that is assigned Should be able to prepare and provide reports as directed by the manager Maintains customer feedback, TAT extension, customer appreciation reports which helps in understanding the needs of the customer and upgrade our skills Basic / intermediate / advanced multi tasking skills Preferred 1 – 3 Years of experience as a Client Support Executive and/or Advanced “Customer Support Oriented” skills Monitor the work done by CSE 1 and CSE 2, mentors them reach the next level, and is accountable for their deliverables Maintains daily project delivery reports & generates weekly / monthly reports and sends it to next level person Should take role specific decision without getting the guidance of next level person Generates Billing Summary & Calculation sheets by collaborating responsible departments and submits it to next level person Advanced technical skills (using / creating Excel macro, Epsilon Macros, Using Concordance, Summation, Law) Prepares Daily Status Log reports and fix the TAT with minimal help of next level person Should be able to handle customer queries independently except in case of an agitated customer

Job Location: Hyderabad (India) Overview 247Digitize is currently seeking a Process Associate – Bookkeeping to join our Team.You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. You should be a self-aware, self-starting individual. The right person for this job will pride themselves on taking responsibility for their role. You should be an individual who is passionate about your work and strives for continuous improvement. This role plays a crucial role in maintaining accurate financial records for businesses. Process Associate in Bookkeeping needs attention to detail, strong organizational skills, a good understanding of accounting principles, and proficiency in relevant software. You should be a collaborative team member who is passionate about sharing the things you’ve learned as well as learning from others on the team. Responsibilities Maintains general ledger by transferring subsidiary account summaries. Balances general ledger by preparing a trial balance; and reconciling entries. Recording accounting entries. Account reconciliation to assert the accuracy of transactions. Monitor any variances from the projected budget. Maintains historical records by filing documents. Prepares financial reports by collecting, analysing, and summarizing account information and trends. Contributes to team effort by accomplishing related results as needed. Skills and Expertise General Skills: Ability to communicate well with peers (Good communication skills both written and verbal) Working effectively with other team members and departments fosters a collaborative and productive work environment. Providing excellent customer service, especially when dealing with clients or internal stakeholders, enhances the overall reputation of the bookkeeping service. The ability to adapt to changes in accounting regulations, software updates, or company processes is crucial in a dynamic business environment. Handling sensitive financial information requires a high level of integrity and adherence to ethical standards. Holds self to highest levels of professional code of conduct, ethics, and values, always presenting true information. Maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance. Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. Preferred 1 – 2 Years of experience in General Accounting, Accounts Receivable or Accounts Payable. Basic accounting knowledge, Data entry skills Understanding accounting best practices Proficiency in Microsoft Excel Knowledge of XERO, Quickbooks, Zoho, Fresh Books, or other accounting applications is an added advantage.

Job Location: Chennai, Bangalore (India) Overview 247Digitize is currently seeking a Client Support Executive to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. You should be a self-aware, self-starting individual. The right person for this job will pride themselves on taking responsibility for their role. You should be an individual who is passionate about your work and strives for continuous improvement. This role carries with it the possibility of providing good client relations, communication, support, coordination and facilitating. You should be a collaborative team member who is passionate about sharing the things you’ve learned as well as learning from others on the team. Responsibilities Focuses on on-time deliveries Track the project status by frequently interacting with the Vendor Department Deliver the final products to the clients Should be a forward thinker to cope with the ever changing needs of the customers Responsible for analyzing and fixing the TAT for the projects in hand, informing clients upfront incase of any unforeseen delays in project deliveries Wisely handles client communication when a feedback / update / TAT revision request is place by the client Analyze the trend of client expectations and implement timely state of the art solutions to satisfy clients at all times Interact with the sales team when required Cross verifies the number or projects / batches received are updated properly in the project management software Honoring the requests of the customer at all times and at the same time explain the situation in a easily understandable and pleasing manner if we cannot handle the customers request immediately or if we do not have experience in that particular domain Get the queries, decision logs & samples replied / confirmed by the client Should ensure the uploads, downloads, shipments are happening properly Be able to contact the customer over the phone directly or via the sales team as the situation demands Should be strong in basic, intermediate and advanced litigation coding skills Generates Billing Summary & Calculation sheets by collaborating responsible departments Any other responsibilities as may be assigned from time to time Skills and Expertise General Skills: Ability to communicate well with peers & customers (Excellent communication skills both written and verbal) Basic / intermediate / advanced analytical and problem solving skills (based on the levels) combined with the ability to analyze the problems from a third eye perspective Ability to think like a customer (see not their own, but the user’s perspective) Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs Ability to quickly identify challenges and bubble them up all the way to the top management (if and when necessary) and provides solutions as opposed to problems Able to effectively negotiate on timelines, priorities and needs, with the customer Flexibility to adjust hours / shifts to meet operating needs Holds self to highest levels of professional code of conduct, ethics and values, presenting true information at all times Basic / intermediate / Advanced client support skills Understands the clients mindset and Identifying their requirements Share his/her experience and guides juniors to increase their competencies Zeal to learn and acquire skills Client Support Skills: Basic / intermediate / advanced knowledge (based on the levels) on all / some litigation support services processes, procedures, tools and applications Wide angle focus on whatever task is done Responding to client emails as per our committed SLA (less than 30 minutes) Basic / intermediate / advanced knowledge on using computers Able to review and understand project specifications (like Manuals, Special Instructions, Cheat Sheets, Statement of Work etc) Sticking to the processes and the protocols defined where possible and escalating / providing solutions for new scenarios (example: new benchmarks, new process, new software, new technology, another scope projects etc) then and there Timely approach towards the work that is assigned Should be able to prepare and provide reports as directed by the manager Maintains customer feedback, TAT extension, customer appreciation reports which helps in understanding the needs of the customer and upgrade our skills Basic / intermediate / advanced multi tasking skills Preferred 1 – 3 Years of experience as a Client Support Executive and/or Advanced “Customer Support Oriented” skills Monitor the work done by CSE 1 and CSE 2, mentors them reach the next level, and is accountable for their deliverables Maintains daily project delivery reports & generates weekly / monthly reports and sends it to next level person Should take role specific decision without getting the guidance of next level person Generates Billing Summary & Calculation sheets by collaborating responsible departments and submits it to next level person Advanced technical skills (using / creating Excel macro, Epsilon Macros, Using Concordance, Summation, Law) Prepares Daily Status Log reports and fix the TAT with minimal help of next level person Should be able to handle customer queries independently except in case of an agitated customer

Job Location: Chennai, Bangalore (India) Overview 247Digitize is currently seeking a Client Support Executive to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. You should be a self-aware, self-starting individual. The right person for this job will pride themselves on taking responsibility for their role. You should be an individual who is passionate about your work and strives for continuous improvement. This role carries with it the possibility of providing Responsibility for auditing QC completed files and focusing the file from an overall quality and consistency perspective rather than on a per document perspective. Ensuring the consistency between documents as well batches by implementing intelligent, smart, effective time-consuming methods. You should be a collaborative team member who is passionate about sharing the things you’ve learned as well as learning from others on the team. Responsibilities Able to review and understand project specifications (like Manuals, Special Instructions, Cheat Sheets, Statement of Work etc) Sticking to the processes and the protocols defined where possible and escalating / providing solutions for new scenarios (example: new benchmarks, new process, new software, new technology, another scope projects etc) Scrutinize the files at all angles and shaping the file to a effective final product Update time sheets and productivity reports on his/her own Generates effective & valid error reports and escalates issues to the appropriate teams. Push back the files to rework in case of worst quality Have the ability to create queries / checklists / cheat sheets / decision logs / sample files etc Any other responsibilities that may be assigned from time to time Should be able to prepare and provide reports as directed by the manager Responsible for doing a thorough QA on the allocated batches in a day Basic / intermediate / advanced multi tasking skills Have a good rapport with peers Focuses on on-time deliveries Handling queries of vendors & in-house Must be good at problem finding/fixing skills Skills and Expertise General Skills: Ability to communicate well with peers (Good communication skills both written and verbal) Basic / intermediate / advanced analytical and problem solving skills (based on the levels) combined with the ability to analyze the images / documents from a broad perspective Ability to think like a customer (see not their own, but the user’s perspective) Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs Ability to quickly identify challenges and bubble them up all the way to the top management (if and when necessary) and provides solutions as opposed to problems Flexibility to adjust hours to meet operating needs Holds self to highest levels of professional code of conduct, ethics and values, presenting true information at all times Share his/her experience and guides juniors to increase the production & quality Will always strive to achieve the target expected per day for their roles Preferred 1 – 2 Years of experience as a Quality Auditor (BPO Background) Exhibits the desired performance of 3000 documents per day with 99% accuracy Monitor the work done by QA 1 and QA 2, mentors them reach the next level, and is accountable for their deliverables Should have a higher knowledge on the subject which includes the capacity to take decision on repetitive documents on his own which will not require any further review by next level person Works towards ensuring error free outputs and the outputs he delivers should not require any further checks Should be able to reply vendor / in-house queries without the guidance of his next level people Must be able to do all advanced processes required on Quality Auditing Advanced multi tasking skills expected Should be able to create query documents / Decision Log / Project Checklists on his own and send it to next level person for checking Advanced technical skills (Ms Office, Text Editors, Epsilon, Concordance, Law & Conversion tools) Posts client updates / query replies in project management software Implement processes that could improve the quality of the files

Job Location: Hyderabad (India) Overview 247Digitize is currently seeking a Process Associate – Bookkeeping to join our Team.You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. You should be a self-aware, self-starting individual. The right person for this job will pride themselves on taking responsibility for their role. You should be an individual who is passionate about your work and strives for continuous improvement. This role plays a crucial role in maintaining accurate financial records for businesses. Process Associate in Bookkeeping needs attention to detail, strong organizational skills, a good understanding of accounting principles, and proficiency in relevant software. You should be a collaborative team member who is passionate about sharing the things you’ve learned as well as learning from others on the team. Responsibilities Maintains general ledger by transferring subsidiary account summaries. Balances general ledger by preparing a trial balance; and reconciling entries. Recording accounting entries. Account reconciliation to assert the accuracy of transactions. Monitor any variances from the projected budget. Maintains historical records by filing documents. Prepares financial reports by collecting, analysing, and summarizing account information and trends. Contributes to team effort by accomplishing related results as needed. Skills and Expertise General Skills: Ability to communicate well with peers (Good communication skills both written and verbal) Working effectively with other team members and departments fosters a collaborative and productive work environment. Providing excellent customer service, especially when dealing with clients or internal stakeholders, enhances the overall reputation of the bookkeeping service. The ability to adapt to changes in accounting regulations, software updates, or company processes is crucial in a dynamic business environment. Handling sensitive financial information requires a high level of integrity and adherence to ethical standards. Holds self to highest levels of professional code of conduct, ethics, and values, always presenting true information. Maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance. Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. Preferred 1 – 2 Years of experience in General Accounting, Accounts Receivable or Accounts Payable. Basic accounting knowledge, Data entry skills Understanding accounting best practices Proficiency in Microsoft Excel Knowledge of XERO, Quickbooks, Zoho, Fresh Books, or other accounting applications is an added advantage.