Quality Assurance (QA) Lead - L1

As a Quality Compliance Manager at Wipro Limited, your primary objective will be to ensure process compliance and quality within an account. Your key responsibilities will include: - Tracking and reviewing process quality through audits - Developing audit plans and monitoring audit execution - Analyzing audit data to identify error trends - Preparing reports for internal and client review - Implementing best practices for process improvement - Ensuring compliance with external auditors and onsite audits - Driving training initiatives to maintain process quality - Conducting Root Cause Analysis of errors - Deploying various training methods - Supporting new process implementations Effective team management is crucial in this role, involving: - Resourcing and talent management - Performance management - Employee satisfaction and engagement initiatives - Hiring and training the right resources - Ensuring onboarding and career progression for team members - Managing team attrition - Driving diversity in leadership positions - Setting performance goals - Conducting performance reviews - Leading engagement initiatives to enhance team satisfaction and performance Your performance will be measured based on: - Meeting quality parameters in the account - Conducting timely trainings - Maintaining compliance in audits - Managing team attrition and employee satisfaction scores The mandatory skill set for this role includes expertise in Quality with a required experience level of 3-5 years. Wipro Limited envisions a modern and evolving organization that encourages reinvention and constant growth. They are looking for individuals who are inspired by reinvention and eager to evolve their careers and skills. Join Wipro to be part of a purpose-driven business that empowers you to design your own reinvention and realize your ambitions. Applications from individuals with disabilities are encouraged and welcome.,