Quality Assurance (QA) Lead - L1

Role Overview: You will be responsible for ensuring compliance and maintaining quality processes within an account. Your key responsibilities will include tracking and reviewing process quality through audits, developing audit plans, monitoring audit conduction, reviewing audit data, preparing reports for review, identifying best practices, ensuring compliance with external auditors, driving training for process quality, conducting Root Cause Analysis, deploying training methods, developing training reports, supporting new processes, managing team resources, talent management, performance management, employee satisfaction, and engagement initiatives. Key Responsibilities: - Track and review process quality through audits - Develop audit plans and monitor audit conduction - Review audit data and prepare reports for review - Identify best practices and ensure compliance with external auditors - Drive training for process quality and conduct Root Cause Analysis - Deploy training methods and develop training reports - Support new processes and manage team resources - Handle talent management, performance management, employee satisfaction, and engagement initiatives Qualification Required: - Mandatory skills in Quality - Possess 3-5 years of experience Please note that this role is with Wipro, an end-to-end digital transformation partner with bold ambitions. You will have the opportunity to be part of a business that empowers you to design your own reinvention and realize your ambitions. Applications from people with disabilities are welcome.,