Quality Assurance Manager

12 - 17 years

20 - 32 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

QA Manager for Digital Products/Services

This role blends technical depth with a passion for usability and customer experience. The QA Manager will lead a small offshore team of testers, drive test strategy and execution, and personally take part in testing complex digital journeys that matter to our customers.

Key Responsibilities

Quality Leadership

  • Own the QA strategy for web, mobile, and e-commerce platforms, ensuring high standards of usability, reliability, and customer satisfaction.
  • Coordinate with UX and development teams to embed quality and user empathy into every stage of the delivery lifecycle.
  • Lead and coach a small team of testers, setting clear expectations and fostering a culture of ownership, collaboration, and continuous improvement.

Testing Strategy and Execution

  • Design and execute

    manual and automated tests

    across multiple browsers, devices, and operating systems.
  • Lead

    usability testing

    efforts, ensuring customer-centric validation is a core part of every release.
  • Drive

    negative testing

    and

    edge-case validation

    to prevent defects that affect real customers.
  • Conduct

    integration testing

    across front-end and backend systems to guarantee end-to-end reliability.
  • Manage test planning, execution, defect tracking, and reporting using

    Azure DevOps

    .

Innovation & Experience Initiatives

  • Lead the

    Secret Shopper initiative

    , simulating end-to-end member journeys such as online purchase, registration, claims submission, to proactively detect usability or technical issues before customers do.
  • Continuously identify gaps in the customer journey and collaborate with UX and development to improve the overall digital experience.
  • Use insights from testing data, customer feedback, and call center trends to guide priorities and elevate product quality

Governance & Reporting

  • Maintain consistent QA documentation, including test plans, test cases, defect logs, and release reports.
  • Provide quality metrics to stakeholders, tracking defect trends, release quality, and usability improvements over time.
  • Ensure all QA activities align with release timelines and organizational standards.

Required Skills and Experience

  • 6+ years of experience in software quality assurance for

    web, mobile, or e-commerce digital products

    .
  • Strong background in

    usability, digital experience, and customer-centric testing

    .
  • Hands-on experience with

    Azure DevOps

    (test management, execution, and reporting).
  • Solid understanding of

    cross-browser/device testing

    ,

    negative testing

    , and

    API/backend integration validation

    .
  • Familiarity with test automation frameworks and tools such as BrowserStack
  • Proven ability to lead QA teams and collaborate with UX and Development.
  • High proficiency in

    English

    (written and spoken).
  • Experience in

    health insurance

    is a plus.

Success Metrics

  • Reduction in defects reported by customers through our NPS surveys, online digital feedback.
  • Decrease in customer service calls related to technical or usability issues.
  • Improved usability ratings and customer satisfaction scores across digital platforms.
  • Enhanced release quality and reduction in post-launch defect leakage.

Culture Fit

Were looking for someone who is:

  • Customer-obsessed

    – always seeing testing through the lens of the end user.
  • Collaborative

    – thrives in cross-functional teams and brings positive energy.
  • Detail-oriented

    – notices what others miss and takes pride in precision.
  • Data-driven

    – uses metrics and evidence to improve quality and performance.

    Role & responsibilities

Preferred candidate profile

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Turnberry Solutions

Information Technology and Services

Englewood

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