Quality Assurance Administrator

As a Quality Assurance Administrator at Wells Fargo, your role will involve monitoring and evaluating the quality of inbound or outbound customer calls. You will be responsible for documenting quality issues and performance measures for management review. Additionally, you will oversee a group of service monitors and provide information and assistance in the feedback and formal education process for other staff members. Working closely with both internal and external customers to meet their service needs, you will act as a subject matter expert in quality assurance. Key Responsibilities: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assistance in the feedback and formal education process for other staff members - Act as a subject matter expert in quality assurance Qualifications Required: - 2+ years of Quality Assurance experience, or equivalent demonstrated through work experience, training, military experience, or education Desired Qualifications: - Commerce graduate with M.Com/MBA preferably in Finance vertical - Experience in Banking/Financial Market industry In this role, you can expect shift timings from 1:30 PM to 10:30 PM or 02:30 PM to 11:30 PM. Proficiency in the English language (reading, speaking, listening, writing) is essential for this position. Please note that the job posting for this role will end on 27 Oct 2025. Wells Fargo values equal opportunity and encourages applications from all qualified candidates. Accommodations for applicants with disabilities are available upon request during the recruitment process. As an employee at Wells Fargo, you will support the focus on building strong customer relationships while maintaining a risk-mitigating and compliance-driven culture. Your responsibilities will include executing risk programs and adhering to policies and procedures to ensure the success of customers and the company. Please be aware that third-party recordings are prohibited unless authorized by Wells Fargo, and you are required to represent your own experiences during the recruiting and hiring process. Reference Number: R-496950,