Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in maharashtra
>
Morgan Stanley
>
Quality Analyst , Client Segments, Analyst, Wealth Management

Quality Analyst , Client Segments, Analyst, Wealth Management

Morgan Stanley

2 - 6 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

Apply

Skills Required

leadership communication skills microsoft office customer service experience organizational skills attention to detail quality measurement quality enhancement methods

Work Mode

On-site

Job Type

Full Time

Job Description

The Quality Professional plays a vital role within Virtual Client Solutions by collaborating with Sales & Service Managers, Supervisors, Participant Relationship Managers, Client Relationship Associates, and Financial Advisors to ensure Quality Assurance outcomes are achieved throughout the organization. In this position, you will be responsible for evaluating interactions (both phone and non-phone) of VCS associates to uphold Service Excellence standards and equip managers with the necessary tools and analysis for enhancing client interactions on a daily basis. Your main responsibilities will include reviewing associate phone calls and non-phone items, providing feedback to managers on call flow and client data collection, training new team members on the Quality process, facilitating QA/Manager engagement meetings, conducting customized feedback sessions, and participating in calibration meetings with associates and leadership. Additionally, you will attend product-specific meetings and training sessions to stay updated on relevant processes and procedures. To excel in this role, you should possess the ability to meet call assignments independently, excel in a fast-paced environment, balance workload effectively, demonstrate strong leadership and communication skills, maintain positive employee relationships, and have a good understanding of VCS quality measurement methods. Strong organizational skills, attention to detail, excellent written and oral communication skills, proficiency in Microsoft Office suite, and the ability to establish relationships across the organization are also essential for success in this position. At Morgan Stanley, you can expect a commitment to maintaining exceptional service standards and a culture that values diversity, inclusion, and employee well-being. As an equal opportunities employer, we strive to create a supportive and inclusive environment where individuals can thrive and reach their full potential. Our workforce is composed of individuals from diverse backgrounds, talents, and experiences, reflecting our dedication to fostering a culture of inclusion and advancement based on skills and talents. Join us at Morgan Stanley and work alongside a collaborative team of talented professionals in an empowering environment where your contributions are valued and recognized.,

More Jobs at Morgan Stanley

Associate - Operational Risk Quality Assurance -US Bank (Wealth Management)

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Financial Reporting - Senior Associate - Fund Services

Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Senior Manager _ Senior QA Engineer _ Parametric

Mumbai, Maharashtra, India

7 - 7 yrs

Salary: Not disclosed

JAVA/Springboot Lead - Vice President - Software Engineering

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

JAVA/Microservices/RDBMS Technical Manager - Vice President – Software Engineering

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Morgan Stanley

Financial Services

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Quality Analyst , Client Segments, Analyst, Wealth Management