QSR Area Manager

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We are a young brand, growing rapidly to serve healthy & fresh food & beverage. Our vision is to make healthy food accessible, without compromising on taste. We serve smoothies, shakes, refreshers, & millet sandwiches. Everything we do is all-natural, preservative-free, & fully transparent.

Our good-food ATMs are stationed in 30+ locations in Delhi NCR, including places like Amity University, Select City Walk, Worldmark Aerocity, Ambience Mall, Max Group, & Fortis Group. We are also partners with food court aggregators like Smartq, Foodforum, andGokhanna. We have served 10 Lakh + orders and are on track to open 100 kiosks in this financial year.

QSR Area Manager

Key Responsibilities:

Customer Management:

• Enhance online ratings and respond to customer feedback.
• Implement strategies to gather customer data and insights at each outlet.
• Ensure excellent customer service across all outlets.

Sales Growth:

• Drive revenue growth per outlet, meeting or exceeding sales targets.
• Analyse sales data and develop action plans for underperforming outlets.
• Collaborate with marketing to boost outlet visibility and footfall.

Outlet Operations & Audits:

• Conduct regular audits on cleanliness, storage, and pilferage control.
• Ensure timely opening and closing of outlets.
• Oversee product availability, stock management, and daily operational activities.

Profit & Loss Management:

• Control staff costs, raw material costs, and repair/maintenance expenses.
• Identify cost-saving opportunities while maintaining service quality.

Staff Management:

• Reduce staff attrition through effective hiring and retention strategies.
• Oversee staff recruitment, onboarding, and continuous training.
• Motivate and manage teams to ensure high morale and productivity.

Repair & Maintenance:

• Take ownership of each outlet's repair and maintenance needs, ensuring cost-effective solutions.
• Ensure all equipment is functional, minimising downtime and maximising operational efficiency.
• Promptly address maintenance issues while keeping expenses under control.
• Develop and implement preventive maintenance plans to reduce long-term repair costs.

Key Performance Indicators (KPIs):

• Customer satisfaction scores (online ratings, feedback).
• Sales growth and revenue targets per outlet.
• Outlet audit scores (cleanliness, operations, stock control).
• Profit margins and cost control (staff, RM, repair).
• Staff retention and performance metrics.

Qualifications:

• Proven experience in managing multiple outlets, preferably in the food & beverage industry.
• Strong leadership, problem-solving, and communication skills.
• Proficiency in P&L management, staff management, and operational audits.
• Ability to work in a fast-paced environment with strong attention to detail.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity for professional growth within a rapidly expanding company.
• Collaborative work environment and support for personal development.