QA Manager - Audit

Job Summary:

Responsible for leading a team of Quality Assurance Analysts to ensure the highest standards of compliance, quality, and operational excellence in the review of broker-completed pre-bind checklists for insurance placements within the specialty lines of business. The role involves overseeing regulatory compliance, adherence to organizational internal policies and controls, and ensuring optimal customer outcomes. The QA Manager plays a pivotal role in risk management, stakeholder engagement, and driving continuous improvement across the organization.

Key Responsibilities:

1. Team Leadership and Management:

• Lead and manage a team of Quality Assurance Analysts, ensuring high levels of productivity and quality.
• Oversee performance management, including setting KPIs, monitoring team performance and providing regular feedback.
• Identify training and development needs for the team and implement appropriate training programmes.
• Manage work allocation and ensure efficient utilization of resources within the QA team.
• Oversee the development and implementation of work management strategies to optimize team performance.

2. Quality Assurance and Compliance:

• Oversee the review of broker-completed pre-bind checklists for insurance placements, ensuring compliance with regulatory requirements, internal policies, placement procedures, and customer outcome standards.
• Conduct risk-based sampling and allocate files for audit to ensure effective quality assurance processes.
• Manage and update the question set for QA reviews, ensuring alignment with current regulations and internal controls.

3. Reporting and Management Information (MI):

• Produce detailed MI reports to identify trends, emerging risks, and areas for improvement.
• Develop and manage Power BI dashboards to provide insights into QA performance and trends.
• Present QA findings and insights at various forums, including Risk & Compliance forums, board meetings, and executive committees, to support informed decision-making.

4. Stakeholder Engagement:

• Regular catchups with Operations Directors & Operations Managers across different business units.
• Collaborate with cross-functional teams, including Legal, Compliance, Risk, Sanctions, and Client Money teams, to ensure alignment and address quality assurance concerns.
• Build and maintain strong relationships with stakeholders across the organization to promote a culture of quality and compliance.

5. Continuous Improvement:

• Develop and implement remediation measures to address identified issues and improve processes.
• Lead monthly QA forums with representatives from business units, compliance, and other stakeholders to discuss QA framework updates, review division-wide QA standards, and address emerging trends.
• Drive initiatives to enhance the QA framework and ensure it remains robust and effective.