QA - KPO / BPO Audits

Job Description

Audit Verification: Audit verified statements processed by KPO Associates, ensuring all data aligns with required standards and specifications. Mismatch Validation: Validate that any mismatches in data have been correctly identified, classified, and resolved per guidelines. Feedback & Error Handling: Provide detailed feedback on identified issues, highlighting errors or inconsistencies, and ensure timely resolution. Reporting & Recommendations: Prepare quality reports, identifying trends, issues, and process bottlenecks; recommend actionable improvements to enhance process efficiency. Compliance Adherence: Ensure that all processes comply with standard operating procedures (SOPs) and internal/external compliance guidelines. Training & Calibration: Participate in calibration and training sessions, sharing insights and helping improve team understanding of best practices and standards. Required Skills & Qualifications: Educational Background: Bachelor's degree in any discipline, Finance or Commerce preferred. Experience: Minimum of 5 years in QA or audit-related processes. Analytical Skills: Strong ability to analyze data, identify discrepancies, and apply corrective actions. Attention to Detail: High level of accuracy in validating data and identifying anomalies or inconsistencies. Documentation & Reporting: Excellent documentation skills for maintaining audit reports, quality analysis, and process improvements. Communication Skills: Strong written and verbal communication for effective feedback and reporting. Process Improvement: Ability to recommend process optimizations based on audit findings. Compliance Focused: Experience working within SOPs and compliance frameworks.