QA - Closing

Essential Job Functions:

• Review and provide Quality Control feedback on mortgage loans completed by internal staff
• Follow quality control policies and procedures to ensure compliance with scopes of work
• Must be able to fulfill the role of subject matter expert for the team and scope assigned
• Assist with required and/or identified training needs as it relates to quality control
• Analyze individual loan files and work completed by associates based on approved QC checklists
• Identify all red flags as defined in a mortgage file and report to leadership
• Analyze and publish error trend analysis, and devise and implement action plans to improve QC scores
• Share feedback and coach team members basis errors identified and proactively share errors trends and risk based on changes to policies and procedures
• Perform additional duties as requested

Requirements:

• Graduate - preferably in commerce
• Strong PC, typing and technical skills required
• Strong work ethic and flexibility in a fast paced environment
• E2E processing knowledge is a must
• Minimum 3-4 years of current mortgage origination experience with emphasis in loan processing under U.S. secondary marketing and regulatory guidelines, with coaching/training responsibilities over a residential production team within the past year
• Current working knowledge of FNMA/FHLMC guidelines
• Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills.
• Must have experience in the specific scope of work position being filled, demonstrating current acceptable production and quality rating metrics
• Candidates must pass background checks
• Candidates must be okay to work rotational and US night shifts.(24/7) and work over weekends when required

Other Skills/Abilities:

• Preferred knowledge of US mortgage regulatory requirements relating particularly to conventional and conforming loans
• Demonstrated ability to work independently in a team environment
• Ability to coach and mentor team members
• Ability to produce accurate and detailed work under time pressure
• Strong sense of urgency with an ability to work in a team environment
• Detail oriented and excellent organizational skills
• Good oral and written communications skills
• Willingness to adapt to changing circumstances in a rapid evolving environment
• Physical Demands:
• Office setting which includes long periods of sitting, typing, reading from a computer screen, communicating verbally and in writing with co-workers via phone or face-to-face

Environmental Factors:

• Indoors, normal office environment
• Digital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace