Project Manager (IT Background), Service Delivery

Job Description

The Role: Project manage core to advanced complexity solution implementations for Customers in the space of Managed Services (On Premise and Cloud), Colocation Services, Disaster Recovery Services (Cloud and Physical). Support large / complex customer environments decommission projects / programs. Assigned to non-complex customer infrastructure consolidation and / or migration programs under the supervision of a Program Manager and / or Senior Management. What You'll Do: •Develop and manage project plan for customer implementation projects (Colo, Managed services, RS). •Establish project scope with stakeholders and manage implementations to ensure on-time delivery. •Manage predominantly Advanced and Complex projects from contract to production. •Define requirements and plan project lifecycle deployment through coordination of the project kickoff. •Define resources and schedule for project/program implementation. •Create strategies for proactive risk mitigation and contingency planning. •Plan and schedule project deliverables, goals, and milestones. •Direct and oversee project engineering team and manage conflicts within group. Efficiently identify and solve project implementation issues. Maintain technical and project documentation. Good organizational, presentation, and customer service skills. Coordinate and facilitate weekly status meetings with stakeholders. Document and track open issues for client and project team. Maintain project artifacts by ensuring all client information/documentation is stored in central repository, and client folders are up to date and contain correct data. Own and Govern end to end project lifecycle. Provide off hours support as & when needed. Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values. Responsibly receive, transmit, and handle company data and information per company data handling agreements, work procedures and policies. Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. Additional duties as assigned. Who You Are & What You’ll Bring: Graduation or equivalent work experience required (Engineering Graduation preferred). 3+ years of demonstrated experience leading projects. PRINCE2 / PRINCE2 Agile Practitioner or PMP Certification. Proficiency in developing & maintaining project schedules using Microsoft Project. Experience with Data Centre Management terminologies & practices. Experience with IT Disaster Recovery concepts & best practices. Risk assessment & management on time bound projects. Must be able to work in assigned country without a visa sponsorship. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme