Project Lead – eCommerce & Retail

Job Title: Project Lead eCommerce & Retail

Location: Bangalore-Onsite

Job Type: Full-Time

Experience: 8+ years (including 35 years in eCommerce & Retail domain)

Job Summary:

Project Lead

Key Responsibilities:

• Lead end-to-end delivery of eCommerce and retail IT projects (B2B/B2C), ensuring quality, timelines, and budget adherence.
• Collaborate with cross-functional teams including design, development, QA, business analysts, and client stakeholders.
• Create detailed WBS, schedules, resource allocation, risk assessments, and mitigation strategies.
• Manage project scope, changes, and client communications effectively to maintain project health.
• Ensure adherence to SDLC/Agile methodologies (Scrum/Kanban).
• Drive daily stand-ups, sprint planning, retrospectives, and client demos.
• Serve as the primary point of contact for clients, ensuring transparency and expectation management.
• Work with solution architects and technical leads to resolve delivery challenges and technical roadblocks.
• Track and report project KPIs, burn rates, velocity, and other delivery metrics.
• Oversee UAT and production go-live activities.
• Conduct post-implementation reviews and prepare project closure documentation.

Required Skills and Qualifications:

• Bachelors or Masters degree in Computer Science, Engineering, or related field.
• 8+ years of IT experience with at least 35 years in

  eCommerce and Retail

  project delivery.
• Proven experience managing

  Salesforce Commerce Cloud, Adobe Commerce (Magento), SAP Hybris, Shopify Plus, or similar platforms

  .
• Strong knowledge of retail business processes like product catalog, promotions, order lifecycle, inventory, fulfillment, and returns.
• Proficient in

  Agile, Scrum, and/or Waterfall methodologies

  .
• Excellent communication, leadership, and stakeholder management skills.
• Hands-on experience with tools like

  JIRA, Confluence, MS Project,

  or equivalent.
• Ability to manage multiple stakeholders in global delivery model (onshore-offshore).

Preferred Qualifications:

• Experience working with

  OMS (KIBO, Manhattan, Sterling), PIM (Akeneo, Salsify), ERP (SAP, Oracle), and Analytics tools

  .
• Knowledge of cloud platforms (AWS, Azure) and DevOps basics is a plus.

Soft Skills:

• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and work under pressure.
• Proactive attitude with a customer-first mindset.